--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Agentic Contact Center for Banking release notes for upgrades from Australia to Brazil # Combined Agentic Contact Center for Banking release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agentic Contact Center for Banking Release Notes for Upgrades from Australia to Brazil This document consolidates the release notes for the Agentic Contact Center for Banking product across release families from Australia to Brazil. It is designed to assist ServiceNow customers in preparing for upgrades by summarizing new features, changes, activation instructions, and other relevant information for the product versions involved. Notably, the Brazil release contains no updates compared to the Australia release, which includes several key new features. Show full answer Show less ## Key Features Introduced in Australia Release * **Customer 360 Workspace:** An AI-powered unified view of customer information that consolidates account, case, and history data. It provides AI-generated summaries, insights, and recommendations to help Customer Service Representatives (CSRs) quickly understand customer profiles and determine next steps. * **CSR Interaction Workspace:** AI-enhanced workspace that streamlines live customer conversations by displaying relevant customer and account information along with interaction history. It includes a customer support AI agent offering real-time contextual insights, call summaries, and recommended actions to reduce manual effort and call handling times. * **Banking CSR Roles for Personal and Business:** Defined roles grant CSRs scoped access to AI-assisted experiences tailored for personal and business banking customers. These roles allow agents to view and edit cases within their access scope, including those created by others or submitted through self-service portals. The AI agent inherits these scopes for more relevant assistance. ## Upgrade Preparation and Activation **Upgrade Tasks:** Customers should review and complete pre- and post-upgrade tasks before upgrading to Brazil, although no changes or updates exist for Brazil that affect these tasks. **Activation:** Agentic Contact Center for Banking is available through the ServiceNow Store. Customers can request installation from the Store and review cumulative release notes there. This ensures proper deployment and access to the latest supported versions. ## Additional Considerations * **Dependencies:** The application depends on ServiceNow Otto for Financial Services Operations (FSO), so customers should ensure compatibility and review related release notes. * **No Changes, Removals, or Deprecations:** Between Australia and Brazil releases, there were no feature removals, deprecations, or changes impacting the product. * **Browser, Accessibility, and Localization:** No new requirements or updates were introduced for browsers, accessibility compliance, or localization in the Brazil release. ## Benefits for ServiceNow Customers By upgrading and leveraging the Australia release features, banking contact centers can empower CSRs with AI-driven tools that enhance customer interaction efficiency and insight. The unified customer view, AI-assisted communication, and scoped CSR roles optimize case management and improve service delivery without needing to navigate multiple platforms. Consolidated page of all release notes for Agentic Contact Center for Banking from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agentic Contact Center for Banking release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agentic Contact Center for Banking to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agenticcontactcenterforbanking-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agentic Contact Center for Banking. {#dfrn3-agenticcontactcenterforbanking-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Customer 360 workspace](https://www.servicenow.com/docs/access?context=customer-360-agentic-contact-center-for-banking&family=australia&ft:locale=en-US) : The AI-powered Customer 360 workspace provides a unified single view of customer information across accounts, cases, and customer history. AI-generated summaries, insights, and recommendations help CSRs quickly understand customer profiles and determine the most effective next steps. [CSR Interaction workspace](https://www.servicenow.com/docs/access?context=interaction-workspace-for-agentic-contact-center-for-banking&family=australia&ft:locale=en-US) : The AI-powered CSR Interaction workspace streamlines live customer conversations by displaying customer details, account information, and interaction history. The customer support AI agent provides real-time contextual insights, call summaries, and recommended next steps to reduce manual effort and decrease handle time. [Roles for Banking personal and business CSRs](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-contact-center-for-banking&family=australia&ft:locale=en-US) : This application includes roles that grant access to AI-assisted CSR experiences for business and personal banking and wealth customers. These roles enable CSR agents to view and edit all cases within their granted access scope, including cases created by other agents or submitted via the self-service portal. Banking Personal CSR Agents access all consumer cases and Banking Business CSR Agents access all account cases---both limited to their granted case types. The Now Assist AI agent inherits this scoped access for more relevant analysis. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agentic Contact Center for Banking features. {#dfrn3-agenticcontactcenterforbanking-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Agentic Contact Center for Banking features or functionality were removed. {#dfrn3-agenticcontactcenterforbanking-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agentic Contact Center for Banking features or functionality were deprecated. {#dfrn3-agenticcontactcenterforbanking-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Agentic Contact Center for Banking. {#dfrn3-agenticcontactcenterforbanking-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Agentic Contact Center for Banking by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Agentic Contact Center for Banking is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : This application is dependent on ServiceNow Otto for Financial Services Operations (FSO). For more information, see [ServiceNow Otto for Financial Services Operations (FSO) release notes](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations-rn&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agentic Contact Center for Banking, such as specific requirements or compliance levels. {#dfrn3-agenticcontactcenterforbanking-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agentic Contact Center for Banking we have noted them here. {#dfrn3-agenticcontactcenterforbanking-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Provide your CSRs with workspaces that offer AI-enabled assistance during customer interactions and profile analysis. * Handle customer inquiries, review customer insights, and get suggested actions through AI skills and agents. * View customer data such as account details and recent transactions without toggling between different applications. See [Agentic Contact Center for Banking](https://www.servicenow.com/docs/access?context=agentic-contact-center-for-banking-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]