--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Agentic Contact Center for Insurance release notes for upgrades from Australia to Brazil # Combined Agentic Contact Center for Insurance release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agentic Contact Center for Insurance Release Notes for Upgrades from Australia to Brazil This document consolidates the release notes for the Agentic Contact Center for Insurance, covering upgrades from the Australia release to the Brazil release. It is designed to help ServiceNow customers prepare for their upgrade by providing a unified view of new features, changes, deprecations, activation guidelines, and other important information relevant to these releases. Notably, there were no updates specific to the Brazil release. Show full answer Show less ## New Features * **Customer 360 Page (Australia Release):** Offers a comprehensive, unified view of insurance customer data including contact details, policies, family members covered, premiums, claims, coverages, interaction history, and attachments. * **Interaction Page (Australia Release):** Enables Customer Service Representatives (CSRs) to access customer contact details, live interaction data, policies, interaction histories, open and closed cases, attachments, and related tasks. AI agents assist by generating conversation summaries and recommending next steps to reduce administrative workload and resolution time. * **Specialized Roles:** The application provides roles tailored for Servicing and Claims agents, facilitating CSR capabilities within insurance operations. These roles allow controlled access and modification of cases, including those initiated by colleagues or via the self-service portal, with configurable visibility of claims and case data within the Customer 360 page. ## Changes, Removed Features, and Deprecations There were no changes, removals, or deprecations to Agentic Contact Center for Insurance features between the Australia and Brazil releases. ## Activation Information The Agentic Contact Center for Insurance application can be installed by requesting it from the ServiceNow Store. The Store provides access to all available apps and instructions for submitting requests. This application is available and supported through the ServiceNow Store for activation and installation. ## Additional Requirements The Agentic Contact Center for Insurance requires the ServiceNow Otto for Financial Services Operations (FSO) platform. For activation and configuration details, customers should consult the ServiceNow Otto for Financial Services Operations release notes. ## Browser, Accessibility, and Localization There are no new or updated browser requirements, accessibility information, or localization considerations between the Australia and Brazil releases. ## Highlight Information * Provides CSRs with AI-supported workspaces to enhance customer engagement and profile evaluation. * Accelerates interaction resolution by leveraging AI insights, customer analysis, and actionable recommendations. * Enables CSR agents to access consolidated customer information including policy details, recent interactions, and related product information within a unified interface. Consolidated page of all release notes for Agentic Contact Center for Insurance from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agentic Contact Center for Insurance release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agentic Contact Center for Insurance to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agentic Contact Center for Insurance. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__8} | Release | Release notes | |-|-| | Australia | [\[Placeholder link text to key customer-360-insurance-agentic-contact-centre\]](https://www.servicenow.com/docs/access?context=customer-360-insurance-agentic-contact-centre&family=australia&ft:locale=en-US) : The Customer 360 page delivers a consolidated view of insurance customer data spanning contact details, policies, details of family members covered, premiums, claims, coverages, interaction history, and attachments. [Interaction page](https://www.servicenow.com/docs/access?context=interactionpage-agentic-contact-centre-for-insurance&family=australia&ft:locale=en-US) : The CSR Interaction page provides customer contact details and profiles, live interactions, policies, interaction history, open and closed cases, attachments, and related tasks.The AI agent generates conversation summaries and next-step recommendations to help reduce administrative tasks and resolution times. [Components Installed with Agentic Contact Center for Insurance](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-contact-centre-for-insurance&family=australia&ft:locale=en-US) : This application provides specialized roles for Servicing \& Claims agents that enable CSR capabilities for insurance operations. With these roles, you can access and modify cases within the permitted scope, encompassing cases initiated by colleagues or through the self-service portal. You can also control the visibility of claims and case data on the Customer 360 page. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agentic Contact Center for Insurance features. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Agentic Contact Center for Insurance features or functionality were removed. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agentic Contact Center for Insurance features or functionality were deprecated. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Agentic Contact Center for Insurance. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Agentic Contact Center for Insurance by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Note: Agentic Contact Center for Insurance is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : This application requires ServiceNow Otto for Financial Services Operations (FSO). For activation and configuration details, see [ServiceNow Otto for Financial Services Operations (FSO) release notes](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations-rn&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agentic Contact Center for Insurance, such as specific requirements or compliance levels. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agentic Contact Center for Insurance we have noted them here. {#dfrn3-agenticcontactcenterforinsurance-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Provides CSRs with workspaces that include AI support for customer engagement and profile evaluation. * Accelerates interaction resolution with AI insights, customer analysis, and action recommendations. * Enables CSR agents to access consolidated customer information including policy details, recent interactions, and related products information within a unified interface. See [\[Placeholder link text to key bundle-finso.agentic-contact-centre-for-insurance-landing\]](https://www.servicenow.com/docs/access?context=agentic-contact-centre-for-insurance-landing&family=australia&ft:locale=en-US) for an overview of features and capabilities. | | Brazil | No updates for this release. | [ ]