--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined AI Admin Center release notes for upgrades from Australia to Brazil # Combined AI Admin Center release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Admin Center Release Notes for Upgrades from Australia to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive summary of all updates, new features, changes, and important upgrade considerations for AI Admin Center from the Australia release up to the Brazil release. It is designed to assist customers in preparing for and executing upgrades smoothly while understanding the enhancements and modifications introduced across these releases. Show full answer Show less The document includes pre- and post-upgrade tasks, activation instructions, browser and localization information, and highlights key improvements in AI readiness, automation opportunities, and user experience. ## Key Features Introduced (Australia to Brazil) * **AI Readiness Enhancements:** Monitor installation integrity and version currency via the Instance health tab; assess data quality and perform repairs. * **Upgrade Readiness Pre-Check:** Plan and prepare your instance for upgrades, minimizing post-upgrade remediation. * **Automation Opportunities and AI Agent Advisor:** Discover automation potential from instance data including custom tables/fields and interaction data (chat, voice, email); view and activate prebuilt AI agents; create cost profiles to estimate savings. * **Custom Metrics and Intent Discovery:** Define and test custom deflection metrics; analyze interaction data to identify intents and map AI agents accordingly. * **Self-Healing AI Agent:** Use conversational interface for diagnosing and automatically remediating common AI administration issues. * **AI Admin Center Workspace:** Manage Now Assist solutions from a single unified experience without switching between applications. * **Now Assist Panel:** Utilize a conversational interface for AI administration tasks, setup, troubleshooting, and guided help. * **Performance and Business Value Dashboards:** Access analytics dashboards to monitor AI asset performance and track business impact. * **ServiceNow AI Platform Tiers:** Foundation, Advanced, and Prime tiers provide scalable AI capabilities from insights delivery to autonomous operation and workspace customization. ## Important Changes * **UX Updates:** The AI Admin Center now features the Lux experience with enhanced navigation and refreshed pages for better usability. * **Terminology Update:** The application formerly known as Now Assist Center (snnacenter) is renamed AI Admin Center. * **Automation Opportunities Refinements:** Updated cards and lists with improved metrics and filters; renamed AI Agent Advisor section to Automation opportunities. * **Savings Projection Simplification:** Savings calculations for automation opportunities now use a single formula; multiple projections no longer supported. * **Removed Features:** No removals noted between Australia and Brazil releases. * **Deprecated Features:** No deprecations noted in this upgrade path. ## Upgrade and Activation Considerations * **Pre- and Post-Upgrade Tasks:** Review tasks to ensure instance readiness and successful upgrade execution. * **Activation:** AI Admin Center is available from the ServiceNow Store; installation and configuration details are provided in the Configure documentation. * **Browser Support:** Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. * **Localization:** Machine translation is supported across all languages available on the ServiceNow AI Platform. ## Practical Benefits for ServiceNow Customers * Prepare your instance effectively for AI adoption and upgrades using readiness evaluations and pre-checks. * Identify and prioritize automation opportunities leveraging AI Agent Advisor and expanded data source analyses. * Accelerate AI implementation with prebuilt AI agents and guided quick-start use cases accessible from a unified workspace. * Manage AI solutions efficiently through a conversational interface that simplifies administration and troubleshooting. * Monitor AI performance and business value with comprehensive dashboards to measure impact and optimize AI investments. * Benefit from an improved user experience and consistent terminology that aligns with ServiceNow's AI platform evolution. Consolidated page of all release notes for AI Admin Center from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Admin Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Admin Center to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiadmincenter-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Admin Center. {#dfrn3-aiadmincenter-summary__entry__8} | Release | Release notes | |-|-| | Australia | [AI readiness enhancements](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-readiness&family=australia&ft:locale=en-US) : Use the Instance health tab on the AI readiness page to view the installation integrity and version currency of your installed AI applications and perform the required repair actions. Use the Data quality page to view the status of data quality checks. [Upgrade readiness pre-check](https://www.servicenow.com/docs/access?context=ai-admin-center-plan-upgrade&family=australia&ft:locale=en-US) : Use the upgrade readiness pre-check to plan and prepare your instance for an upgrade to a selected release and minimize post-upgrade remediation. [View prebuilt AI agents](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-assets&family=australia&ft:locale=en-US) : View a list of prebuilt AI agents available for the automation opportunities on your instance. [System property registry](https://www.servicenow.com/docs/access?context=ai-admin-center-manage-system-properties&family=australia&ft:locale=en-US) : View and edit the system properties of AI applications in your instance using the system property registry. [View assist consumption](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-assist-consumption&family=australia&ft:locale=en-US) : View your total assist consumption for the instance, along with visualizations that show assists by asset, asset type, users, and departments. [Custom metrics](https://www.servicenow.com/docs/access?context=ai-admin-center-custom-metric&family=australia&ft:locale=en-US) : Define custom deflection metrics, configure deflection logic, and test definitions against live data. Map assistants to custom or default definitions and activate or deactivate custom definitions with automatic fallback to the default definition. [Intent discovery with AI agent matching](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-set-up-data-source&family=australia&ft:locale=en-US) : Set up analysis of interaction data to identify intents, generate detection and resolution criteria for them, and provide a review workflow for intent curation and AI agent mapping. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Use the automation opportunities enhancements to refine your view and identify opportunities. The automation opportunities list shows quick-select filters. The Resolution steps page for an automation opportunity is enhanced to show matched opportunities for default AI agents, agent status, and tooltips with links. [Delete custom data set analysis](https://www.servicenow.com/docs/access?context=ai-agent-advisor-delete-data-source&family=australia&ft:locale=en-US) : Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Self-healing agent](https://www.servicenow.com/docs/access?context=now-assist-center-self-healing-agent&family=australia&ft:locale=en-US) : Use the conversational interface to have the self-healing AI agent troubleshoot and resolve common AI administration issues. The AI agent diagnoses the issue, proposes remediation steps for your approval, and implements the resolution. [Base system AI agents proposed for automations](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Deploy prebuilt AI agents to solve common problems identified in your automation opportunities. [Data from custom tables and fields analyzed for automation opportunities](https://www.servicenow.com/docs/access?context=now-assist-center-set-up-automation-discovery&family=australia&ft:locale=en-US) : Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=exploring-ai-agent-advisor&family=australia&ft:locale=en-US) : Several capabilities are added to improve viewing your automation opportunities. * Set up a custom data source for analysis. * View prebuilt AI agents with resolution steps. * View agent status, solution type, and data source in the automation opportunities list. * Create cost profiles to estimate savings from automation opportunities. [Now Assist Readiness Evaluation](https://www.servicenow.com/docs/access?context=now-assist-center-readiness-evaluation&family=australia&ft:locale=en-US) : Use Now Assist Readiness Evaluation to assess your instance readiness for AI adoption, identify areas to prepare for AI, and access direct links to improve those areas. [Activate Now Assist skills](https://www.servicenow.com/docs/access?context=using-now-assist-panel-now-assist-center&family=australia&ft:locale=en-US) : Use the conversational experience in the Now Assist panel to activate and set up base system skills. [CSM automation opportunities from chat, voice, and email data](https://www.servicenow.com/docs/access?context=now-assist-center-ai-agent-advisor&family=australia&ft:locale=en-US) : Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. [Asset inventory enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-using-asset-inventory&family=australia&ft:locale=en-US) : View and create AI Data Kit, AI Skill Kit, Knowledge Graph, and Catalog assets in your instance using the asset inventory. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : View additional filter and sorting options along with updated metrics in the automation opportunities list. Automation opportunity cards on the home page and in the list provide additional information and an updated appearance. An AI Agents tab is added to the Resolution Steps page, and the Agent guided setup tab can be opened to complete development of AI agents. The Continue building AI agent box gives options for Chat Agent and Voice Agent. [AI execution and business value dashboards](https://www.servicenow.com/docs/access?context=now-assist-center-view-ai-usage&family=australia&ft:locale=en-US) : View analytics dashboards showing the performance of your AI assets, including AI Admin Center Performance Explorer and AI Admin Center Business Value dashboards. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [AI Admin Center workspace](https://www.servicenow.com/docs/access?context=now-assist-center-workspace&family=australia&ft:locale=en-US) : Use the AI Admin Center workspace to set up, monitor, and manage your Now Assist solutions without switching between separate applications. [Now Assist panel](https://www.servicenow.com/docs/access?context=using-now-assist-panel-now-assist-center&family=australia&ft:locale=en-US) : Use the conversational interface to have your AI guide perform Now Assist admin and setup tasks and find help. [Actionable use cases](https://www.servicenow.com/docs/access?context=now-assist-center-actionable-use-cases&family=australia&ft:locale=en-US) : Use actionable cards on the home page to view and activate guided quick-start use cases that start your AI implementation. [Automation discovery with AI Agent Advisor](https://www.servicenow.com/docs/access?context=now-assist-center-using-ai-agent-advisor&family=australia&ft:locale=en-US) : Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. [AI agent matching and automated deployment](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. [Integrations with other Now Assist applications](https://www.servicenow.com/docs/access?context=now-assist-center-using-other-applications&family=australia&ft:locale=en-US) : Access other Now Assist applications from a centralized tabbed workspace experience to configure your AI implementation. [AI adoption metrics](https://www.servicenow.com/docs/access?context=now-assist-center-monitoring&family=australia&ft:locale=en-US) : View performance and usage statistics for your AI implementation. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Admin Center features. {#dfrn3-aiadmincenter-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Updated AI Admin Center experience](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-user-experience&family=australia&ft:locale=en-US) : The Lux experience provides a fresh look and feel for AI Admin Center, featuring revised pages and navigation to enhance your user experience. [Calculate savings projections for automation opportunities](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : Use a single savings profile formula when configuring custom data sets for automation opportunity discovery. Multiple savings projections are no longer supported. [Daily recommendation](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : The daily recommendation is no longer visible. Only three default configurations are available for custom data sets. [Now Assist Center renamed to AI Admin Center](https://www.servicenow.com/docs/access?context=now-assist-center-landing-page&family=australia&ft:locale=en-US) : The Now Assist Center application (sn_na_center) is now named AI Admin Center. The application navigation and store application listing is updated to reflect the new name. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Several features are updated to improve the user experience. * The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities. * The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card. * The summary on the Resolution Steps page is updated with a description of the problem and source, last updated date, and metrics for records analyzed and estimated time saved per year. The number of resolution steps and AI agents are moved to the respective tabs. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AI Admin Center features or functionality were removed. {#dfrn3-aiadmincenter-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Admin Center features or functionality were deprecated. {#dfrn3-aiadmincenter-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Admin Center. {#dfrn3-aiadmincenter-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : AI Admin Center is available from the ServiceNow Store. For more information about the installation of AI Admin Center, see [Configure](https://www.servicenow.com/docs/access?context=configuring-now-assist-center&family=australia&ft:locale=en-US). Important: AI Admin Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : AI Admin Center is available from the ServiceNow® Store. For more information about the installation of AI Admin Center, see [Configure](https://www.servicenow.com/docs/access?context=configuring-now-assist-center&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : The AI Admin Center application supports various browsers, including Google Chrome and Microsoft Edge. AI Admin Center isn't supported in Internet Explorer. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Admin Center, such as specific requirements or compliance levels. {#dfrn3-aiadmincenter-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : AI Admin Center supports machine translation for Australia. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform. | | Brazil | Localization information : AI Admin Center supports machine translation. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for AI Admin Center we have noted them here. {#dfrn3-aiadmincenter-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * Leverage the updated user experience to carry out tasks in AI Admin Center. * Prepare your instance for an upgrade to a selected release using the upgrade readiness pre-check. * Manage the system properties of AI applications in your instance with the system property registry. * Discover intents from your interaction data, generate detection and resolution criteria for them, and curate them for AI agent mapping. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Use the automation opportunities enhancements to refine your view and identify opportunities. * Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Diagnose common AI administration issues with the help of the self-healing AI agent. * Analyze the custom tables and fields in your instance to find automation opportunities. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Assess your instance readiness for AI adoption with Now Assist Readiness Evaluation features, and make preparations using the identified action items. * Activate base system and custom Now Assist skills from the AI Admin Center workspace. * Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. * View the AI Data Kit, Knowledge Graph, and Catalog assets in your instance with the asset inventory. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Set up and manage your AI solutions in one place without switching between Now Assist applications. * Use a conversational interface to perform Now Assist admin tasks and find help. * Hit the ground running with AI recommendations and setup tasks surfaced at the top of your home page. * Let AI analyze your instance data and tell you exactly where automation will have the biggest impact. * Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See [AI Admin Center](https://www.servicenow.com/docs/access?context=now-assist-center-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Accelerate and simplify setup of your AI solutions in a unified experience. AI Admin Center enables you to work with multiple AI applications from a single experience. * Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help. * Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. * Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time. * Analyze your instance data to identify automation opportunities that provide the greatest efficiency gains. View and activate prebuilt AI agents that match the opportunities, or create and deploy new AI agents for them. * Use the ServiceNow Otto conversational experience to perform admin tasks, set up AI solutions, troubleshoot common issues, and get guided help. * Review and evaluate the readiness of your instance for AI adoption and instance upgrades. See [AI Admin Center](https://www.servicenow.com/docs/access?context=now-assist-center-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]