--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined AI Admin Hub release notes for upgrades from Australia to Brazil # Combined AI Admin Hub release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Admin Hub Release Notes for Upgrades from Australia to Brazil This consolidated release notes page assists ServiceNow customers in preparing for an upgrade of AI Admin Hub from the Australia release family to Brazil. It highlights important pre- and post-upgrade tasks, new features, changes, deprecations, and activation details. The notes ensure customers understand enhancements, compatibility considerations, and licensing tiers relevant to AI-driven administration and generative AI capabilities within ServiceNow. Show full answer Show less ## Important Upgrade Considerations * Review and update any customized UI actions linked to ServiceNow Otto skills to align with new skill releases and prevent functionality issues. * Enhanced read-only field protections introduced in Australia release include new granular controls with backward-compatible behavior; adjust custom client scripts accordingly. * Access control updates replace the broad admin role with purpose-driven granular roles and change authorization APIs from `getRoles()` to `hasRole()`. * For upgrade issues, refer to the Now Support Knowledge Base articles (login required). ## Key New Features ### ServiceNow Otto Panel Premium Chat * Switch seamlessly between multiple interactive views (knowledge articles, catalog forms, org charts) within a single conversation using a drop-down selector. * Ability to return to previously opened content without re-searching. * Preview generated Microsoft Office and PDF files directly in the chat before downloading, with options to download unbranded Office templates. * Ask follow-up questions by highlighting text in responses, enhancing conversational context. * Switch records in panel workspaces without losing conversation context or workflow disruption. ### AI Skill Management and Governance * Experiment with new models for custom skills through a model preview program within AI Admin Hub. * Manage plugins to control default activation of skills and activate or deactivate individual skills. * Set limit-based usage alerts to prevent resource exhaustion and monitor skill execution. * Access a prompt library with promoted and personal templates for efficient and consistent interactions. * Archive deprecated or unsupported skills via AI Admin Hub navigation. ### Now Assist and Knowledge Management Enhancements * Integration with Box for authors to generate knowledge articles from stored files using Now Assist AI. * AI Guardian enabled by default to detect and log prompt injection and offensive content, configurable to block harmful responses. * Visual Q\&A capability to upload images or documents directly in Now Assist for AI-generated answers within context. * Article Optimization with Reading Ease scan provides AI-driven readability insights and improvement recommendations. * Improved catalog experience with modal warnings on mid-completion navigation and direct access to submitted records. * Post-chat surveys trigger on agent task completion to gather timely user feedback in premium chats. * Merge duplicate knowledge articles into consolidated entries while preserving references for a cleaner knowledge base. ## Notable Changes * Default AI model provider updated from Now LLM Service to a third-party large language model (LLM) for new or inactive assets; Now LLM remains selectable manually. * Conversational Help Skills auto-enable feature disabled starting Australia release. * Brazil release introduces optional one-step activation of AI skills for default configurations, while the guided setup wizard remains for complex setups. ## Deprecations and Removals * Conversational Help Skills are no longer deployed, enhanced, or supported starting Australia Patch 1. * No feature removals recorded between Australia and Brazil releases. ## Activation, Requirements, and Compatibility * AI Admin Hub activation requires enabling ServiceNow Otto plugins; the product is available via the ServiceNow Store. * The Next Experience UI Framework must be enabled to use the ServiceNow Otto panel. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. * ServiceNow Otto supports Dynamic Translation for Australia release. ## Branding and Licensing * AI Admin Hub is the new AI experience brand, reflecting renaming of ServiceNow AI products without changing entitlements. * ServiceNow AI Platform offers three licensing tiers: * **Foundation:** Core AI agents and skills for insights. * **Advanced:** Enhanced AI agents and skills to boost productivity. * **Prime:** Autonomous AI agents with full skill access and customization capabilities. ## Practical Benefits for ServiceNow Customers Upgrading AI Admin Hub to Brazil unlocks advanced AI-powered chat capabilities, streamlined skill management, improved security with granular roles and AI Guardian, and integration with content sources like Box. These enhancements enable administrators to efficiently manage AI skills, maintain security compliance, and deliver richer, context-aware AI assistance to users. The upgrade also ensures compatibility with modern browsers and the Next Experience UI Framework, delivering a Consolidated page of all release notes for AI Admin Hub from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Admin Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Admin Hub to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiadminhub-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : If you customized actions on the user interface or other items that are associated with ServiceNow Otto skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected. If you run into issues when you're upgrading a ServiceNow Otto product, see the [Issues and mitigation for Now Assist (generative AI) Applications and Plugin updates \[KB1637452\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) article in the Now Support Knowledge Base. Log in to view the article. The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new read_only_option field with granular control levels, including strict_read_only and client_script_modifiable. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen instance security while preserving flexibility. If you have custom client scripts that modify read‑only fields using `g_form.setValue()` or `g_form.clearValue()`, refer to the [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) article in the Now Support Knowledge Base to identify affected fields and adjust the settings. The existing access control lists (ACLs) have been updated to replace the admin role with purpose-driven granular roles within scripts or security attributes. As part of this update, the `getRoles()` API is replaced with the `hasRole()` API for authorization purposes. Additionally, all references to the admin role in the code have been substituted with the granular roles for authorization use cases. For more information, see [Granular admin roles](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Admin Hub. {#dfrn3-aiadminhub-summary__entry__8} | Release | Release notes | |-|-| | Australia | [New features in ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : These features were added to ServiceNow Otto panel premium chat: * Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. * Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. * Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. * Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. * Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=australia&ft:locale=en-US) : Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available. [ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context. [Using the approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=australia&ft:locale=en-US) : ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Approval Assistance AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Using the request status AI agent](https://www.servicenow.com/docs/access?context=ticket-status-aia&family=australia&ft:locale=en-US) : ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Request status AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=australia&ft:locale=en-US) : Enable streaming responses and unified surface operations to deliver faster, more reliable ServiceNow Otto® interactions. Support both synchronous and asynchronous workflows while maintaining compatibility with various LLM providers. [AI skill details](https://www.servicenow.com/docs/access?context=now-assist-skill-details&family=australia&ft:locale=en-US) : Map multiple skills under subsections and display all applicable products per common skill with distinct visual tags. A visual indicator will mark skills as common, based on schema data. [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US) : Control default activation of skills configured for auto-activating when installed or updated. Review the skills active by default and, activate or deactivate them individually. [Usage alerts](https://www.servicenow.com/docs/access?context=usage-alerts&family=australia&ft:locale=en-US) : Establish limit-based alert rules at the skill level to oversee assist consumption and skill execution counts. This solution seeks to prevent resource exhaustion, and offer clear insights via an alerts feed and rule management interface. [Prompt library](https://www.servicenow.com/docs/access?context=now-assist-prompt-library&family=australia&ft:locale=en-US) : Browse and select from promoted prompt templates or save your own custom prompts, eliminating the need to retype frequently-used prompts within your chats. Access your reusable templates instantly from the omnibar for faster, more consistent conversations. [Archive an AI skill](https://www.servicenow.com/docs/access?context=archive-a-now-assist-skill&family=australia&ft:locale=en-US) : Find the Deprecated skills option in the navigation pane within AI Admin Hub to view skills deprecated by business unit, unavailable for use and no longer supported by ServiceNow. [Create knowledge articles using AI and Box](https://www.servicenow.com/docs/access?context=kc-create-article-with-Box&family=australia&ft:locale=en-US) : The Knowledge Center now integrates with Box. This integration enables authors to use stored files as a source for generating knowledge articles with Now Assist. [Now Assist Guardian enabled by default](https://www.servicenow.com/docs/access?context=now-assist-guardian&family=australia&ft:locale=en-US) : Detect and log prompt injection attempts across all generative AI applications and features, and offensive content in supported Now Assist skills, by default. You can configure AI Guardian to block AI-generated responses when an attempt is detected. [Using AI Admin Hub](https://www.servicenow.com/docs/access?context=using-now-assist-admin_0&family=australia&ft:locale=en-US) : Explore additional user interface tabs of a Now Assist skill within a selected workflow. Access the usage and analytics of that skill. You can also view and manage the security and governance details of the selected skills. [Create knowledge articles using AI and Box](https://www.servicenow.com/docs/access?context=kc-create-article-with-Box&family=australia&ft:locale=en-US) : Knowledge Center integrates with Box, enabling authors to use stored files as a source for generating knowledge articles with Now Assist. [Article Optimization with Reading Ease scan](https://www.servicenow.com/docs/access?context=kc-reading-ease-scan&family=australia&ft:locale=en-US) : The AI-based Reading Ease scan, integrated into the article optimization feature of Knowledge Center, scans articles for readability, provides actionable recommendations, and supports ongoing article improvement. [Configure prompt injection detection for Now Assist skills](https://www.servicenow.com/docs/access?context=configure-prompt-injection-attack-protection&family=australia&ft:locale=en-US) : Set the prompt injection detection action and severity level for Now Assist skills. Prompt injection detection is enabled by default for all Now Assist skills, except Platform skills and custom skills. When a skill has its own setting, AI Guardian automatically applies the more protective of the two settings, the skill-level setting or the instance-level setting. [Visual Q\&A in Now Assist](https://www.servicenow.com/docs/access?context=now-assist-qa-genius-result&family=australia&ft:locale=en-US) : Upload screenshots, error images, or documents in the Now Assist panel and get AI-generated answers about content without leaving your current context. [Catalog experience](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Navigate away from a catalog form mid-completion and a modal appears asking whether you want to stay or leave, preventing accidental loss of your work. After you submit a catalog item, you can select View Details to open the submitted record. [Enhancements](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Switch between multiple interactive views --- such as knowledge articles, catalogs, and org charts --- within a single conversation using a new dropdown in the Now Assist panel. When more than six promoted topics are available, you can select a category on the topic menu to see all of them at once. [Image and document upload](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Upload images and screenshots directly into the Now Assist panel as part of your conversation and the Now Assist interprets the visual content to answer your questions or generate summaries. [Maintain and display the right context](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Open the Now Assist panel while working on an incident record and you automatically see the most recent conversation tied to that incident. You can continue chatting about the incident or switch to unrelated topics in the same session, keeping your work in context without losing your place. [Post-chat surveys](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=australia&ft:locale=en-US) : Collect user feedback in premium chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable. [Using AI Admin Hub](https://www.servicenow.com/docs/access?context=using-now-assist-admin_0&family=australia&ft:locale=en-US) : Explore the archive option from navigation pane within AI Admin Hub and archive custom and copies of Now Assist skills. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [Merge duplicate articles](https://www.servicenow.com/docs/access?context=merge-duplicate-articles&family=australia&ft:locale=en-US) : Use Now Assist in Knowledge Management to merge selected duplicate knowledge articles into a single consolidated article, preserving references to the original sources and maintaining a high‑quality, well‑organized knowledge base. | | Brazil | [New features in ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=brazil&ft:locale=en-US) : These features were added to ServiceNow Otto panel premium chat: * Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. * Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. * Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. * Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. * Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response. [Manage version](https://www.servicenow.com/docs/access?context=manage-version&family=brazil&ft:locale=en-US) : Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available. [ServiceNow Otto panel premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&family=brazil&ft:locale=en-US) : Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Admin Hub features. {#dfrn3-aiadminhub-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Default model provider updated to third-party LLM](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Conversational Help](https://www.servicenow.com/docs/access?context=conversational-help-skills&family=australia&ft:locale=en-US) : The discovery of Conversational Help Skills from the Now Assist panel is no longer configured as auto-enabled. | | Brazil | [One-step activation of AI skills](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&family=brazil&ft:locale=en-US) : Activate an AI skill in AI Admin Hub with only one step. This optional activation method can be used for default skills with default settings. For granular or custom configuration, the previous guided setup wizard remains available from Advanced setup. One-step activation isn't available with Next Experience in this release. | [ ] ## Removed Between your current release family and Brazil, some AI Admin Hub features or functionality were removed. {#dfrn3-aiadminhub-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Admin Hub features or functionality were deprecated. {#dfrn3-aiadminhub-summary__entry__26} | Release | Release notes | |-|-| | Australia | * Starting with the [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) release, Conversational Help Skills is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Admin Hub. {#dfrn3-aiadminhub-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : [Skills](https://www.servicenow.com/docs/access?context=now-assist-skills&family=australia&ft:locale=en-US) : AI features are available with activation of any ServiceNow Otto® plugin from [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=australia\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US). For AI Admin Hub in the ServiceNow® Store, see . Important: AI Admin Hub is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : AI Admin Hub is available from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : The Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : ServiceNow Otto supports various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto isn't supported in Internet Explorer. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Admin Hub, such as specific requirements or compliance levels. {#dfrn3-aiadminhub-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : ServiceNow Otto supports Dynamic Translation for Australia. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Admin Hub we have noted them here. {#dfrn3-aiadminhub-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * AI Admin Hub is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * AI Guardian is enabled by default and detects prompt injection attempts and offensive content without manual activation. * Configure prompt injection detection separately for each generative AI skill. * Create knowledge articles with AI using files stored in Box. * Improve the clarity and accessibility of your articles with the AI-powered prompt Reading Ease scan. [Merge duplicate articles](https://www.servicenow.com/docs/access?context=merge-duplicate-articles&family=australia&ft:locale=en-US) : Merge selected duplicate knowledge articles into a new consolidated article with ServiceNow® Otto for Knowledge Management. The merge preserves references to source articles and helps maintain a clean, high‑quality knowledge base. | | Brazil | Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. See [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=brazil&ft:locale=en-US) for more information. | [ ]