--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined AI Agent Advisor release notes for upgrades from Australia to Brazil # Combined AI Agent Advisor release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Agent Advisor Release Notes for Upgrades from Australia to Brazil This consolidated release notes document guides ServiceNow customers through the AI Agent Advisor enhancements and updates from the Australia release family to the Brazil release family. It highlights new features, changes, activation steps, and key improvements designed to help customers identify and automate opportunities within their ServiceNow instances efficiently. Show full answer Show less ## New Features * **Automation Opportunities Visualization:** Users can view automation opportunities directly on the AI Agent Studio home page and in AI Control Tower as actionable insights, improving visibility into potential automations. * **Asset Library Enhancements:** Recommended intents identified from automation opportunities are now accessible with descriptions and sample utterances, simplifying intent selection. * **Automation Opportunities Enhancements:** Features like quick-select filters, matched opportunities display, agent status, and tooltips enhance user interaction with automation opportunities. * **Custom Data Management:** Ability to delete custom data source analyses that are no longer relevant for automation discovery. * **Pre-generated and Base System AI Agents:** Access and deploy pre-generated AI agents tailored to automation opportunities, including base system agents that address common problems. * **Expanded Data Analysis:** Automation opportunity discovery now includes analysis of custom tables and fields within the instance, beyond base system data sources. * **Customer Service Management (CSM) Automation:** AI Agent Advisor analyzes chat, voice, and email interaction data to identify CSM automation opportunities and match or generate channel-specific AI agents. * **ServiceNow AI Platform Tiers:** Introduction of three licensing tiers---Foundation, Advanced, and Prime---offering varying AI agent capabilities from insights delivery to autonomous actions and custom automation creation. * **AI Agent Matching and Deployment:** Facilitates finding existing AI agents aligned with identified automation opportunities and automates the creation and deployment of new agents. ## Changes * **Updated User Experience:** The AI Admin Center features a refreshed Lux interface with improved navigation and revised pages for AI Agent Advisor. * **Savings Calculation Simplification:** Custom data set savings projections now use a single savings profile formula; multiple projections are no longer supported. * **Removal of Daily Recommendation:** The daily recommendation feature has been discontinued, streamlining available options to three default configurations for custom data sets. * **Terminology and Display Updates:** Terminology updates include renaming the AI Agent Advisor section to Automation Opportunities, displaying record types on opportunity cards, and clarifying estimated savings metrics. ## Activation and Installation AI Agent Advisor installs and operates automatically as part of the standard ServiceNow AI setup. It is also available through the ServiceNow Store, with configuration guidance provided in the platform documentation. ## Localization and Accessibility Machine translation support is available for all languages supported by the ServiceNow AI Platform, ensuring broad usability. No new accessibility or browser requirements were introduced from Australia to Brazil. ## Practical Impact for ServiceNow Customers By upgrading to Brazil, customers can leverage enhanced AI-driven automation discovery and deployment capabilities, leading to improved operational efficiency and faster realization of automation benefits. The streamlined user interface and refined analytics support easier identification and implementation of AI agents tailored to specific automation needs, including customer service scenarios. Consolidated page of all release notes for AI Agent Advisor from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Agent Advisor release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Agent Advisor to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiagentadvisor-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Agent Advisor. {#dfrn3-aiagentadvisor-summary__entry__8} | Release | Release notes | |-|-| | Australia | [View automation opportunities in AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&family=australia&ft:locale=en-US) : View automation opportunities on the AI Agent Studio home page. Select the opportunity to create a custom AI agent or edit an existing AI agent in the agent builder. [View recommended intents in the asset library](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-view-ai-assets&family=australia&ft:locale=en-US) : Use the asset library to view intents identified from existing automation opportunities. The intents contain a short description and sample utterance text. [Automation opportunities enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Use the automation opportunities enhancements to refine your view and identify opportunities. The automation opportunities list shows quick-select filters. The Resolution steps page for an automation opportunity is enhanced to show matched opportunities for default AI agents, agent status, and tooltips with links. [Delete custom data set analysis](https://www.servicenow.com/docs/access?context=ai-agent-advisor-delete-data-source&family=australia&ft:locale=en-US) : Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Pre-generated AI agents in AI Agent Studio](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Access AI agents pre-generated for the proposed solutions to automation opportunities. [Base system AI agents proposed for automations](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Deploy base system AI agents to solve common problems identified in your automation opportunities. [Data from custom tables and fields analyzed for automation opportunities](https://www.servicenow.com/docs/access?context=now-assist-center-set-up-automation-discovery&family=australia&ft:locale=en-US) : Identify automation opportunities from the analysis of custom tables and fields in your instance in addition to the base system data sources. [View automation opportunities in AI Control Tower](https://www.servicenow.com/docs/access?context=aict-recommendations-ai-insights&family=australia&ft:locale=en-US) : View automation opportunities as actionable insights in AI Control Tower. [CSM automation opportunities from chat, voice, and email data](https://www.servicenow.com/docs/access?context=now-assist-center-ai-agent-advisor&family=australia&ft:locale=en-US) : Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI agents and skills to deliver insights * Advanced: AI agents and skills to boost productivity across relevant use cases * Prime: Act autonomously with all AI agents and skills, and create your own [Automation discovery with AI Agent Advisor](https://www.servicenow.com/docs/access?context=now-assist-center-using-ai-agent-advisor&family=australia&ft:locale=en-US) : Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. [AI agent matching and automated deployment](https://www.servicenow.com/docs/access?context=activate-automation-opportunity-now-assist-center&family=australia&ft:locale=en-US) : Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Agent Advisor features. {#dfrn3-aiagentadvisor-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Updated AI Admin Center experience](https://www.servicenow.com/docs/access?context=ai-admin-center-lux-user-experience&family=australia&ft:locale=en-US) : The Lux experience provides a fresh look and feel for AI Agent Advisor in the AI Admin Center user interface, featuring revised pages and navigation to enhance your user experience. [Calculate savings projections for automation opportunities](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : Use a single savings profile formula when configuring custom data sets for automation opportunity discovery. Multiple savings projections are no longer supported. [Daily recommendation](https://www.servicenow.com/docs/access?context=ai-admin-center-set-up-data-source&family=australia&ft:locale=en-US) : The daily recommendation is no longer visible. Only three default configurations are available for custom data sets. [AI Agent Advisor enhancements](https://www.servicenow.com/docs/access?context=now-assist-center-view-automation-opportunities&family=australia&ft:locale=en-US) : Several features are updated to improve the user experience. * The AI Agent Advisor section of the AI Admin Center home page is renamed to Automation opportunities. * The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AI Agent Advisor features or functionality were removed. {#dfrn3-aiagentadvisor-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Agent Advisor features or functionality were deprecated. {#dfrn3-aiagentadvisor-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Agent Advisor. {#dfrn3-aiagentadvisor-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see [Configure](https://www.servicenow.com/docs/access?context=configuring-ai-agent-advisor&family=australia&ft:locale=en-US). Important: AI Agent Advisor is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : AI Agent Advisor installs and runs automatically as part of the standard ServiceNow AI setup. AI Agent Advisor is available from the ServiceNow® Store. For more information about the installation of AI Agent Advisor, see [Configure](https://www.servicenow.com/docs/access?context=configuring-ai-agent-advisor&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Agent Advisor, such as specific requirements or compliance levels. {#dfrn3-aiagentadvisor-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform. | | Brazil | Localization information : AI Agent Advisor supports machine translation. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for AI Agent Advisor we have noted them here. {#dfrn3-aiagentadvisor-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 7](https://www.servicenow.com/docs/access?context=australia-patch-7&family=australia&ft:locale=en-US) * View recommended intents identified from existing automation opportunities in the asset library. * Create custom AI agents and edit existing agents for automation opportunities in the agent builder in AI Agent Studio. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Use the automation opportunities enhancements to refine your view and identify opportunities. * Delete a custom data source analysis that you no longer want to run for automation opportunity discovery. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Choose from base system and pre-generated AI agents in AI Agent Studio to automate solutions to common issues. * Analyze the custom tables and fields in your instance to find automation opportunities. * Generate and edit AI agents through the AI Admin Center conversational experience. * View automation opportunities as insights in AI Control Tower. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. * Match chat and voice agents along with existing agents and tools from a unified agent registry. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Let AI analyze the CSM cases and ITSM incident records in your instance data and tell you exactly where automation will have the biggest impact. * Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See [AI Agent Advisor](https://www.servicenow.com/docs/access?context=ai-agent-advisor-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. * Match identified automation opportunities to existing AI agents on the platform, shortening the path from insight to action. * Create and deploy new AI agents to implement automation opportunities. See [AI Agent Advisor](https://www.servicenow.com/docs/access?context=ai-agent-advisor-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]