--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined AI Agent Studio release notes for upgrades from Australia to Brazil # Combined AI Agent Studio release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Agent Studio Release Notes for Upgrades from Australia to Brazil This consolidated release note covers all key updates, new features, changes, deprecations, and important upgrade information for AI Agent Studio from the Australia release through to the Brazil release. It is designed to help ServiceNow customers prepare for and successfully upgrade their AI Agent Studio environments while maximizing the value of the new capabilities introduced. Show full answer Show less ## Key Features * **Security Controls for MCP Servers:** Define and enforce access rules for Model Context Protocol Servers before integrating them as tools for AI agents, enhancing governance and security. * **External AI Agents:** Streamlined creation, testing, and security controls for external AI agents, including support for custom HTTP headers in JSON format to meet external system authentication and metadata needs. * **Redesigned AI Agent Studio:** A modernized interface improves the creation, testing, and evaluation of agentic AI assets. It supports identifying automation opportunities and building AI agents faster with automated evaluations and test scenario management. * **AI Specialists:** Configure autonomous AI specialists that handle high-volume requests, intelligently hand off tasks, and improve through ongoing feedback, enabling tailored AI solutions per team. * **Knowledge Graph Enhancements:** Enables a conversation history toggle that allows users to ask follow-up questions referencing recent interactions, improving contextual understanding. * **Runaway Agent Detection (Kill Switch):** Automatically disables AI agents triggering repeated objectives beyond set thresholds to prevent unintended resource consumption. * **AI Agent Studio Skill Migration:** Auto-migration of skills from on-glide to off-glide execution paths for improved performance and consistency. * **AI Native Mode Testing and Widgets:** Exclusive experiences for AI-native agents with the Off Glide Conversation Server plugin, including enhanced testing playgrounds and output widgets for better tool interaction. * **Access Control Enhancements:** Enforce deny-by-default access controls for new agentic AI record types on new ServiceNow instances to improve security posture. * **Platform Agentic Workflows Updates:** Enhanced workflows such as Analyze Task Trends (with citations and open ticket analysis), Generate My Work Plan (with reasoning displayed), and Identify Ways to Improve Services (with admin filters). * **Agentic Evaluation Improvements:** Provides detailed issue tracing and suggested optimizations with guided flows to streamline AI agent performance tuning. * **Voice Input Accessibility:** Administrators can enable voice-to-text input for the ServiceNow Otto panel, improving accessibility for users with mobility impairments, vision challenges, or those using non-keyboard input methods. ## Changes to Existing Features * Default model provider updated to GPT-5.4 for Azure OpenAI integration, enhancing AI agent capabilities. * Agent-to-agent communication no longer automatically injects Authorization Bearer tokens; manual inclusion is now required for endpoints needing authentication. * Manual integration support for external agents has been deprecated since Australia Patch 1. * AI Native testing radio button renamed to "Premium Chat" for clarity. * Additional UI validation options introduced for agentic AI processes and generative AI skills, allowing selective enforcement of mandatory fields during AI-initiated record updates. ## Upgrade and Activation Guidance * Review and complete pre- and post-upgrade tasks before upgrading to Brazil to ensure a smooth transition. * AI Agent Studio and AI agents are activated via AI plugins available in the ServiceNow Store. * Installation of the supported ServiceNow AI Platform version is required prior to using AI Agent Studio features. * The Next Experience UI Framework must be enabled to utilize the ServiceNow Otto panel effectively. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## Localization and Accessibility * AI Agent Studio supports localization based on the GPT-4o model framework. * Voice input accessibility features improve usability for users with diverse needs, including mobility impairments, vision impairments, neurodivergence, and language preferences. ## What Customers Can Expect Upgrading from Australia through to Brazil releases equips customers with a powerful, secure, and user-friendly AI Agent Studio environment. The improvements facilitate faster AI agent creation, better security management, enhanced evaluation and troubleshooting tools, and improved accessibility. Customers can expect streamlined workflows for agent deployment, better integration with external AI systems, and greater control over AI asset security and behavior, ultimately helping to scale AI-powered automation and intelligence across their organizations efficiently and safely. Consolidated page of all release notes for AI Agent Studio from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Agent Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Agent Studio to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiagentstudio-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Agent Studio. {#dfrn3-aiagentstudio-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Define security controls for MCP Servers](https://www.servicenow.com/docs/access?context=define-sec-mcp&family=australia&ft:locale=en-US) : Define access rules and tools in the Model Context Protocol Servers for security control before adding them as tools to an AI agent. [Create an external AI agent](https://www.servicenow.com/docs/access?context=create-a2a-agent-new&family=australia&ft:locale=en-US) : Add security controls and tools to external AI agents. [Test access to an AI asset](https://www.servicenow.com/docs/access?context=test-access-ai-asset&family=australia&ft:locale=en-US) : Test access to an AI asset to verify whether a user has access to an agentic AI asset - AI agent and agentic workflow. In case of access denial, use Access Analyzer to see the access results in Access Management. [Use the redesigned AI Agent Studio](https://www.servicenow.com/docs/access?context=aias-landing&family=australia&ft:locale=en-US) : The redesigned AI Agent Studio streamlines the creation, testing, and evaluation processes for agentic AI assets on your instance. [Use identified automation opportunities](https://www.servicenow.com/docs/access?context=create-aia-aut-opp&family=australia&ft:locale=en-US) to build AI agents quickly. [Create test scenarios](https://www.servicenow.com/docs/access?context=create-scenarios-aia&family=australia&ft:locale=en-US) for evaluation to detect recurring patterns and opportunities for optimization. [Create an external AI agent](https://www.servicenow.com/docs/access?context=create-a2a-agent-new&family=australia&ft:locale=en-US) : The redesigned AI Agent Studio streamlines the creation and testing of external AI agents. [MCP Client](https://www.servicenow.com/docs/access?context=mcp-client-landing&family=australia&ft:locale=en-US) : The Model Context Protocol Client application has been redesigned. [Integrating external AI agents](https://www.servicenow.com/docs/access?context=external-agent-protocols&family=australia&ft:locale=en-US) : External agents now support custom HTTP headers in the External Agent Configuration \[sn_aia_external_agent_configuration\] table. Specify headers in JSON format to have them automatically included in API calls to external endpoints, regardless of the connection type. This is useful for passing metadata and authentication requirements that your external systems require. [Manage your AI specialist in AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-workforce&family=australia&ft:locale=en-US) : AI specialists autonomously resolve high-volume requests through a single persona, know when to hand off work outside their scope, and improve over time from feedback and track record. Deploy the same foundation to every team, then configure each one in AI Agent Studio to fit that team's specific needs. Contact your ServiceNow account manager for more information about accessing Autonomous Workforce. [Knowledge Graph](https://www.servicenow.com/docs/access?context=add-knowledge-graph&family=australia&ft:locale=en-US) : The Knowledge Graph tool configuration in AI Agent Studio has a Conversation history toggle that is enabled by default. When enabled, the last 5 conversation turns from the active session are passed to the KG tool allowing users to ask follow-up questions that reference the previous results. [Kill Switch](https://www.servicenow.com/docs/access?context=aia-kill-switch&family=australia&ft:locale=en-US) : Runaway agent detection automatically disables an AI agent when the same record repeatedly triggers the same agent objective beyond a configured threshold, preventing unintended consumption of requests. [AI Agent Studio skills migration](https://www.servicenow.com/docs/access?context=configuring-ai-agents&family=australia&ft:locale=en-US) : Auto-migrate all the AI Agent Studio skills from on-glide execution path to the off-glide execution path. [Execute a run for an AI voice agentic asset](https://www.servicenow.com/docs/access?context=execute-voice-aia-eval&family=australia&ft:locale=en-US) : Automated agentic evaluations are now available for voice agents. You can generate conversations based on scenarios that are described or input manually to generate execution logs for voice agents for evaluation. [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&family=australia&ft:locale=en-US) : The AI-native experience for an AI agent is available exclusively with the installation of the Off Glide Conversation Server plugin (com.glide.cs.offglide). Note: To use the AI agent in AI-native mode, make sure to test it so it works as expected. [Test an agentic solution in AI Native mode](https://www.servicenow.com/docs/access?context=test-ai-agent&family=australia&ft:locale=en-US) : Use the AI Native playground experience to test your agentic solutions. Note: The AI-native playground experience is exclusively accessible when the Off Glide Conversation Server plugin (com.glide.cs.offglide) is installed. If the plugin is not installed, you will continue to access the standard testing playground. [Add tools and information](https://www.servicenow.com/docs/access?context=add-tool-aia&family=australia&ft:locale=en-US) : Add widgets for tool outputs to provide an improved experience in AI-native mode. Note: The display output widget options are exclusively accessible when the Off Glide Conversation Server plugin (com.glide.cs.offglide) is installed. If the plugin is not installed, you will continue to access the standard add tool form. | | Brazil | [Define security controls for MCP Servers](https://www.servicenow.com/docs/access?context=define-sec-mcp&family=brazil&ft:locale=en-US) : Define access rules and tools in the Model Context Protocol Servers for security control before adding them as tools to an AI agent. [Create an external AI agent](https://www.servicenow.com/docs/access?context=create-a2a-agent-new&family=brazil&ft:locale=en-US) : Add security controls and tools to external AI agents. [Test access to an AI asset](https://www.servicenow.com/docs/access?context=test-access-ai-asset&family=brazil&ft:locale=en-US) : Test access to an AI asset to verify whether a user has access to an agentic AI asset - AI agent and agentic workflow. In case of access denial, use Access Analyzer to see the access results in Access Management. [Create an external AI agent](https://www.servicenow.com/docs/access?context=create-a2a-agent-new&family=brazil&ft:locale=en-US) : The redesigned AI Agent Studio streamlines the creation and testing of external AI agents. [MCP Client](https://www.servicenow.com/docs/access?context=mcp-client-landing&family=brazil&ft:locale=en-US) : The Model Context Protocol Client application has been redesigned. [Implement access control in AI Agent Studio](https://www.servicenow.com/docs/access?context=implement-aias-security-new&family=brazil&ft:locale=en-US) : Enforce deny-by-default access control for agentic AI record types (`gen_ai_agent`, `gen_ai_workflow`, `gen_ai_skill`, `Flow`, `flow_action`) for newly activated ServiceNow instances. In previous releases, these types defaulted to allow access. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Agent Studio features. {#dfrn3-aiagentstudio-summary__entry__14} | Release | Release notes | |-|-| | Australia | [New setup processes for agentic AI assets in redesigned AI Agent Studio](https://www.servicenow.com/docs/access?context=aias-landing&family=australia&ft:locale=en-US) : The redesigned AI Agent Studio reimagines the creation and deployment processes for agentic AI assets. New features include automated evaluations built in to the application and easy creation of AI agents for automation opportunities. See [Configure AI Agent Studio settings](https://www.servicenow.com/docs/access?context=config-aias-settings-new&family=australia&ft:locale=en-US) for how to access the previous UI. [Analyze task trends](https://www.servicenow.com/docs/access?context=incident-trends&family=australia&ft:locale=en-US) : The Analyze task trends agentic workflow now includes citations for representative records associated with a pattern. Configure the workflow to include open tickets in its analysis by enabling the setting and running a Group Action Framework job to reindex with the new records. [External agents with Agent2Agent](https://www.servicenow.com/docs/access?context=create-a2a-agent&family=australia&ft:locale=en-US) : The name of the button on the agent selection pop-up in the Discover and activate section of the external agents guided setup has been renamed to Selected. [Set up AI agents](https://www.servicenow.com/docs/access?context=set-up-na-aia&family=australia&ft:locale=en-US) : Use GPT-5.4 as the default model for the Orchestrator when Azure OpenAI is the selected LLM. [Select the model provider](https://www.servicenow.com/docs/access?context=select-aia-llm&family=australia&ft:locale=en-US) : The default third-party (3P) models have been upgraded to the latest versions - GPT 5.2 to GPT 5.4 to use AI agents and AI Agent Studio. The new generative AI Config property records sys_generative_ai_config and sys_generative_ai_prompt_config have been introduced for the following model providers: * Amazon Bedrock: claude-sonnet-4-6 * Azure OpenAI: gpt 5.4 [Platform agentic workflows](https://www.servicenow.com/docs/access?context=platform-use-cases&family=australia&ft:locale=en-US) : The following platform agentic workflows had updates to their admin configurations and behavior in user-generated sessions. * [Analyze task trends](https://www.servicenow.com/docs/access?context=incident-trends&family=australia&ft:locale=en-US): Admin configurations for additional filters such as category and service have been added. * [Generate my work plan](https://www.servicenow.com/docs/access?context=generate-work-plan&family=australia&ft:locale=en-US): Additional reasoning information for the generated work plan is now displayed after the plan is created. * [Identify ways to improve services](https://www.servicenow.com/docs/access?context=service-improvement&family=australia&ft:locale=en-US): Admin configurations for additional filters such as category and service have been added. [Test execution manually](https://www.servicenow.com/docs/access?context=test-ai-agent&family=australia&ft:locale=en-US) and [Test execution manually](https://www.servicenow.com/docs/access?context=test-aia-use-case&family=australia&ft:locale=en-US) : The AI Native radio button in the Choose a testing mode section on the AI agent and agentic workflow manual testing playgrounds has been renamed to Premium Chat. [Enable UI validation for agentic AI processes and generative AI skills](https://www.servicenow.com/docs/access?context=na-aia-reference&family=australia&ft:locale=en-US) : The glide.ai_record_activity.validation.feature.enabled system property enables UI rule validation (such as required fields) for AI‑initiated record updates. You can selectively apply this validation based on execution context using additional system properties. For example, glide.ai_record_activity.ai_detection.nap.enabled applies validation to record updates triggered from the ServiceNow Otto panel. Similar properties control validation for AI skills, Virtual Agent, and agent‑initiated actions, as listed in the [Reference for AI agents](https://www.servicenow.com/docs/access?context=na-aia-reference&family=australia&ft:locale=en-US). This feature is opt‑in and inactive by default. [External agents with Agent2Agent](https://www.servicenow.com/docs/access?context=create-a2a-agent&family=australia&ft:locale=en-US) : The agent to agent flow actions no longer inject an `Authorization: Bearer` header automatically. If your endpoint requires a Bearer token, include the prefix directly in the API Key credential value. [External agents with Agent2Agent](https://www.servicenow.com/docs/access?context=create-a2a-agent&family=australia&ft:locale=en-US) : Use the A2A Protocol integration for creating external agents in the AI Agent Studio to connect with the ServiceNow AI Platform. [Updates to platform agentic workflows](https://www.servicenow.com/docs/access?context=platform-use-cases&family=australia&ft:locale=en-US) : Several platform agentic workflows have seen updates to how they work and what configurations are available for AI admins. [Analyze task trends](https://www.servicenow.com/docs/access?context=incident-trends&family=australia&ft:locale=en-US) and [Identify ways to improve service](https://www.servicenow.com/docs/access?context=service-improvement&family=australia&ft:locale=en-US) now have post-analysis actions, including the option to download analysis and ask additional information. [Generate my work plan](https://www.servicenow.com/docs/access?context=generate-work-plan&family=australia&ft:locale=en-US) can run as a scheduled job. [Agentic evaluation offer issue tracing and suggested optimizations](https://www.servicenow.com/docs/access?context=agentic-evals&family=australia&ft:locale=en-US) : After an automated evaluation of an agentic AI asset, you can receive a list of issues and suggested optimizations to address those issues. Issues come with individual record node-by-node traces to pinpoint the exact source of problems. Optimizations are suggested, and you can apply them and run a reevaluation from a single guided flow. | | Brazil | [New setup processes for agentic AI assets in redesigned AI Agent Studio](https://www.servicenow.com/docs/access?context=aias-landing&family=brazil&ft:locale=en-US) : The redesigned AI Agent Studio reimagines the creation and deployment processes for agentic AI assets. New features include automated evaluations built in to the application and easy creation of AI agents for automation opportunities. See [Configure AI Agent Studio settings](https://www.servicenow.com/docs/access?context=config-aias-settings-new&family=brazil&ft:locale=en-US) for how to access the previous UI. [Analyze task trends](https://www.servicenow.com/docs/access?context=incident-trends&family=brazil&ft:locale=en-US) : The Analyze task trends agentic workflow now includes citations for representative records associated with a pattern. Configure the workflow to include open tickets in its analysis by enabling the setting and running a Group Action Framework job to reindex with the new records. | [ ] ## Removed Between your current release family and Brazil, some AI Agent Studio features or functionality were removed. {#dfrn3-aiagentstudio-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Agent Studio features or functionality were deprecated. {#dfrn3-aiagentstudio-summary__entry__26} | Release | Release notes | |-|-| | Australia | * The support for manually integrating external agents has been deprecated from [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Agent Studio. {#dfrn3-aiagentstudio-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=australia&ft:locale=en-US). Important: AI agents and AI Agent Studio are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : AI agents and AI Agent Studio are available with activation of any AI plugin from the ServiceNow Store. For more information about the prerequisites for using AI agents, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=brazil&ft:locale=en-US). Important: AI agents and AI Agent Studio are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Agent Studio we have noted them here. {#dfrn3-aiagentstudio-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : You must first install the supported version of the ServiceNow AI Platform to be able to use AI agents and AI Agent Studio. For more information, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=australia&ft:locale=en-US). Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel. | | Brazil | Additional requirements : You must first install the supported version of the ServiceNow AI Platform to be able to use AI agents and AI Agent Studio. For more information, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=brazil&ft:locale=en-US). Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Agent Studio we have noted them here. {#dfrn3-aiagentstudio-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer. | | Brazil | Browser requirements : AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for AI Agent Studio, such as specific requirements or compliance levels. {#dfrn3-aiagentstudio-summary__entry__50} | Release | Release notes | |-|-| | Australia | Accessibility information : [Voice Input for AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=australia&ft:locale=en-US) : Administrators can enable an optional voice input setting for the ServiceNow Otto panel in the AI Admin Hub. This feature gives users a voice-to-text input option to access the generative AI skills in the panel in any supported language. For more information, see [Enable voice input for ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=australia&ft:locale=en-US). : After enabled, the Enable voice input for the ServiceNow Otto panel option is available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=australia&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | | Brazil | Accessibility information : [Voice Input for AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=brazil&ft:locale=en-US) : Administrators can enable an optional voice input setting for the ServiceNow Otto panel in the AI Admin Hub. This feature gives users a voice-to-text input option to access the generative AI skills in the panel in any supported language. For more information, see [Enable voice input for ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=brazil&ft:locale=en-US). : After enabled, the Enable voice input for the ServiceNow Otto panel option is available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=brazil&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | [ ] ## Localization information If there are specific localization considerations for AI Agent Studio we have noted them here. {#dfrn3-aiagentstudio-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : AI agents and AI Agent Studio are built on the GPT-4o-based framework and supports localization according to the GPT-4o model. | | Brazil | Localization information : AI agents and AI Agent Studio are built on the GPT-4o-based framework and supports localization according to the GPT-4o model. | [ ] ## Highlight information If there are specific highlight considerations for AI Agent Studio we have noted them here. {#dfrn3-aiagentstudio-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Redesigned AI Agent Studio with streamlined setup and evaluation processes for agentic AI assets. * Custom headers in external agents configuration. * AI specialist configuration and deployment to harness coordinated agentic AI that reasons and executes end-to-end work. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Add or remove AI agents or tools from the built-in AI agents. * Detect and disable runaway AI agent triggers to prevent unintended consumption. * Support conversation history for Knowledge Graph tool. * Enable AI Agent Studio skill migration to Mosaic. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Enable UI validation for agentic AI processes and generative AI skills. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Test an agentic solution in the playground in AI-native mode. * Add widgets for tool outputs to provide an improved experience in AI-native mode. * Run improved Platform agentic workflows, including Generate resolution plans, Generate my work plan, and Process images to tasks. * Get more insights into agentic AI asset performance with issue tracing and suggested optimizations from results pages. See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&family=australia&ft:locale=en-US) for more information. For the Platform AI release notes, see [AI Admin Hub release notes](https://www.servicenow.com/docs/access?context=now-assist-rn&family=australia&ft:locale=en-US). | | Brazil | [\[Placeholder link text to key australia-patch-5\]](https://www.servicenow.com/docs/access?context=australia-patch-5&family=brazil&ft:locale=en-US) * Redesigned AI Agent Studio with streamlined setup and evaluation processes for agentic AI assets. * Custom headers in external agents configuration. * AI specialist configuration and deployment to harness coordinated agentic AI that reasons and executes end-to-end work. [\[Placeholder link text to key australia-patch-3\]](https://www.servicenow.com/docs/access?context=australia-patch-3&family=brazil&ft:locale=en-US) * Add or remove AI agents or tools from the built-in AI agents. * Detect and disable runaway AI agent triggers to prevent unintended consumption. * Support conversation history for Knowledge Graph tool. * Enforce deny-by-default ACLs for new agentic ACL types. * Enable AI Agent Studio skill migration to Mosaic. [\[Placeholder link text to key australia-patch-2\]](https://www.servicenow.com/docs/access?context=australia-patch-2&family=brazil&ft:locale=en-US) * Enable UI validation for agentic AI processes and generative AI skills. [\[Placeholder link text to key australia-patch-1\]](https://www.servicenow.com/docs/access?context=australia-patch-1&family=brazil&ft:locale=en-US) * Test an agentic solution in the playground in AI-native mode. * Add widgets for tool outputs to provide an improved experience in AI-native mode. * Run improved Platform agentic workflows, including Generate resolution plans, Generate my work plan, and Process images to tasks. * Get more insights into agentic AI asset performance with issue tracing and suggested optimizations from results pages. See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&family=brazil&ft:locale=en-US) for more information. For the Platform AI release notes, see [\[Placeholder link text to key now-assist-rn\]](https://www.servicenow.com/docs/access?context=now-assist-rn&family=brazil&ft:locale=en-US). | [ ]