--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined AI Desktop Actions release notes for upgrades from Australia to Brazil # Combined AI Desktop Actions release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Desktop Actions Release Notes for Upgrades from Australia to Brazil This consolidated release note provides ServiceNow customers with essential information about upgrading AI Desktop Actions from the Australia release family to Brazil. It covers upgrade instructions, new features, changes, activation, requirements, and highlights to help you prepare and optimize your AI Desktop Actions implementation. Show full answer Show less ## Upgrade Instructions * Upgrade involves downloading and installing the latest AI Desktop Actions Software Installers (MSIs) for your platform. * Before installation, close any running AI Desktop Actions desktop applications to ensure a smooth upgrade. * Separate installers are provided for Windows and macOS (including M-series ARM64 support). ## New Features * **macOS Support and Adaptive Desktop Actions:** AI Desktop Actions now support adaptive desktop actions on macOS with ARM64 architecture. Agents can navigate apps and browsers, monitor live execution, and pause or adjust the execution plan. * **Reusable Skills:** Automated recording of adaptive desktop actions creates reusable skills, controlled by the new `sndesktopcore.enablereusableassets` system property (default false). * **Resource Access Control:** Define policies and rules to restrict AI agent access to files, folders, websites, and applications, with bi-directional links for easier management. * **Credential and Dynamic Parameter Management:** Secure handling of user-specific credentials or inputs, referenced by name and decrypted at execution time. * **File Upload/Download Automation:** Safely upload files to web forms and track downloads with validation and escalation if safety cannot be confirmed. * **Context Preservation:** Older steps in long-running sessions are summarized instead of discarded, preserving context via new system properties managing compaction and summarization. * **Unified Automation Workflow:** Streamlined creation journey from Task Mining to Automation Center and AI Agent Studio for generating and deploying AI agents. * **AI-Assisted Desktop Action Recording:** Record desktop actions enhanced with AI-generated anchors and screen contexts, reducing manual setup and improving reliability. Requires the `sndesktopcore.desktopactionuser` role and ServiceNow AI Lens skill enabled. * **Dynamic Parameters in Desktop Actions:** Configure shared or sensitive parameters for desktop actions, enabling dynamic inputs securely across users. * **Rebranding:** The product formerly called Agentic Desktop is now AI Desktop Actions, reflected throughout the UI and documentation. * **Web Automation:** Automate dynamic web steps using the ServiceNow Web Automation Chrome extension with real-time execution monitoring and user consent prompts. * **Onboarding Wizard:** New onboarding wizard provides a guided overview to quickly start recording, refining, testing, and activating desktop actions. * **Enhanced Testing and Design Experience:** Includes input filtering, improved error messages, delete button on image canvas, and direct screen testing from the design tab. ## Changes * Adaptive desktop actions now use Claude Sonnet 4.6 as the default AI model. * Function keys (F1--F12) and common key combinations are supported natively in automation. * Browser sessions start on a blank page instead of Google's homepage; tabs are reused within the same chat session to improve performance. * System properties controlling adaptive desktop actions now enforce stricter role-based access for security. * The AI experience is rebranded as ServiceNow Otto, including AI Desktop Actions product naming and entitlements. * Pagination is added to the AI Desktop Actions home page for better navigation and load times. * The Application field in desktop action details is now optional, simplifying action creation. * Descriptions for Excel, Word, PDF, and system action connectors have been improved for accuracy. ## Activation and Requirements * AI Desktop Actions activation requires enabling any ServiceNow Otto plugin from the ServiceNow Store. * Requires Windows 11, .NET 9.0 runtime (v9.0.10), and no extended monitors connected. * Adaptive desktop actions require the Web Automation Chrome extension for web tasks and AI Desktop Actions for macOS for desktop tasks. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. * Next Experience UI Framework must be enabled to use the ServiceNow Otto panel. ## Highlights * Automate complex multi-step desktop and web tasks with conditional logic, freeing users to focus on human-centric work. * Adapt in real-time to UI and application state changes, minimizing script maintenance. * Detect and recover from errors by evaluating execution context and trying alternatives. * Enable AI agents to autonomously generate execution plans, reducing manual setup for repetitive tasks. Consolidated page of all release notes for AI Desktop Actions from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Desktop Actions release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Desktop Actions to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aidesktopactions-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : Upgrade the currently installed AI Desktop Actions Software Installers (MSIs) by downloading and installing the newer version of the application. Make sure to close the current execution and close the desktop app before staring the installation for upgrade. For more information, see [Download installer](https://www.servicenow.com/docs/access?context=download-agentic-desktop-installer&family=australia&ft:locale=en-US). | | Brazil | Upgrade information : Upgrade the currently installed AI Desktop Actions Software Installers (MSIs) by downloading and installing the newer version of the application. Make sure to close the current execution and close the desktop app before staring the installation for upgrade. For more information, see [Download installer](https://www.servicenow.com/docs/access?context=download-agentic-desktop-installer&family=brazil&ft:locale=en-US). | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Desktop Actions. {#dfrn3-aidesktopactions-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Execute recorded desktop actions on macOS](https://www.servicenow.com/docs/access?context=reusable-skills-adaptive-da&family=australia&ft:locale=en-US) : * Enable the system property to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable skills. * AI-powered search automatically suggests matching skills based on your current task. [New system property added](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=australia&ft:locale=en-US) : The sn_desktop_core.enable_reusable_assets system property is added to manage the reusable skills feature. The system property creates reusable skills from adaptive desktop action recordings and enables deterministic replay. The default value is false. [Execute adaptive desktop actions on macOS](https://www.servicenow.com/docs/access?context=ai_desktop_actions_adaptive&family=australia&ft:locale=en-US) : Download the new AI Desktop Actions installer for macOS with M-series processor support (ARM64 architecture). The adaptive desktop actions enable AI agents to navigate applications and browsers and perform tasks on macOS systems. Both adaptive and defined desktop actions are now available with platform-specific installers. * Review the AI agent's execution plan before it runs and pause execution to make manual adjustments at any time. * Explicit user consent is required before the AI agent can access desktop, third-party services, and files. * Monitor the live execution of adaptive desktop actions in the preview window. * Refer the real-time status tracking that shows whether the AI agent is initiating, running, or paused. * Take control of the execution where your input is needed. * The AI agent batches consecutive actions into single execution calls where possible, minimizing round trips and reducing overall execution time. [Control resource access using policy and rules](https://www.servicenow.com/docs/access?context=security_policy_governance_concept&family=australia&ft:locale=en-US) : Create policies and rules to control which resources AI agents can access. * Policies: Collection of resource access rules that applies to a specific user group or set of users based on defined user criteria. * Resource access rules: Specific restrictions controlling agent access to various resource types, such as files, folders, websites, and applications. * Bi-directional policy-rule mapping: Link policies to rules from either the policy record or the rule record, enabling rule reuse across multiple policies. [Credential and dynamic parameter management](https://www.servicenow.com/docs/access?context=credential-storage&family=australia&ft:locale=en-US) : Reference credentials or other user-specific values by name in your instructions. The agent resolves them securely at execution time, so you never have to type them in yourself. [File upload and download](https://www.servicenow.com/docs/access?context=upload-download-file&family=australia&ft:locale=en-US) : Upload files to web forms and track file downloads during automated browser tasks. The agent validates file safety, confirms the target field with the reasoning model, and escalates to the user when it can't proceed safely. [Preserve context across long-running sessions](https://www.servicenow.com/docs/access?context=na-ai-wa-access-using-nap&family=australia&ft:locale=en-US) : Preserve context across long-running sessions by summarizing older step history instead of discarding it. When history exceeds the configured window, older steps are automatically summarized instead of being discarded. They preserve context about earlier actions, failed approaches, and application state. [New system properties introduced to manage compaction](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=australia&ft:locale=en-US) : Three new system properties are included to manage the compaction feature:{#dfrn3-aidesktopactions-summary__entry__14} | Property | Type | Default | Purpose | |-|-|-|-| | sn_naa.web_agent.compaction_enabled | true \| false | true | Enables summarization of steps that exceed the history limit, rather than discarding them. When turned off, only the most recent configured number of steps are retained. | | sn_naa.web_agent.compaction_history_limit | Integer | 15 | Sets the maximum number of unsummarized steps allowed before the oldest batch is summarized. When unsummarized steps exceed this value, compaction is triggered. | | sn_naa.web_agent.summarization_batch_size | Integer | 10 | Sets the number of steps combined into a single summary. Larger batches reduce how often summarization runs, but produce less granular summaries. | [ ] [Unified automation workflow](https://www.servicenow.com/docs/access?context=explore-agentic-desktop&family=australia&ft:locale=en-US) : Use the unified automation creation journey that eliminates manual intervention and saves time. * Request automations from Task Mining to automate desktop activities collected by the Task Mining agent. * Generate automations in Automation Center to create on-screen and background desktop actions. * From Automation Center, automatically create an AI agent that uses these desktop action tools. * Test and deploy the AI agent in AI Agent Studio. [Record desktop actions with AI](https://www.servicenow.com/docs/access?context=record-with-ai-ad&family=australia&ft:locale=en-US) : * Record on-screen task desktop actions using AI to automatically validate anchor positions and generate screen contexts at design time, reducing automation failures caused by fragile anchors at testing or runtime. * Use a new role, sn_desktop_core.desktop_action_user that enables users to record desktop action with AI. * Enable AI to analyze the recording in three stages: analyzing the recording, inserting anchors, and generating screen contexts by selecting Record with AI (recommended) in the Create desktop action dialog and finish recording. * Identify AI-generated anchors and screen contexts that are marked with an AI badge in the properties panel. Each screen includes an editable screen context that helps AI agents understand the screen's intent at runtime. * Regenerate screen context and anchor positions that don't meet your expectations by selecting Retry in the screen properties panel. * Resolve anchor issues before activation by responding to the alert that appears when any screens have failed anchors in a desktop action recorded with AI. * Reduce manual setup time by letting AI auto-fill the desktop action intent in the Action description field when you select the Record with AI option. An AI badge confirms that the description was filled by AI. * Control whether Record with AI is the default recording option by configuring the new sn_desktop_core.record_with_ai property. By default, its value is set to true. Important: Record with AI requires the ServiceNow AI Lens skill to be active and you must have the sn_desktop_core.desktop_action_user role. If any of these conditions is not met, the Record with AI option is unavailable. You can still create desktop actions using auto-capture mode. Contact your ServiceNow administrator to enable these settings. [Configure parameters for dynamic values](https://www.servicenow.com/docs/access?context=configure-parameter-record-ad&family=australia&ft:locale=en-US) : * Provide dynamic values, such as credentials and user-specific inputs to on-screen task desktop actions by creating Desktop action parameter records in your ServiceNow instance. * Make a single stored parameter value available to all users by selecting the Shared field on a parameter record. When Shared is selected, the agent uses the one associated parameter value record, regardless of which user triggered the agent. Only a user with the sn_aia.admin role can create the parameter value record for a shared parameter. * Encrypt all associated parameter value records by selecting the Mark As Sensitive field on a parameter record. The agent decrypts the value at execution time. For non-sensitive parameters, the value is passed to the agent as plain text. * In the AI Desktop Actions client application, enable the Set Text and Send Keys step types to use parameters by selecting the Use parameter property. * In AI Agent Studio, when you add an on-screen task desktop action tool that contains inputs configured for parameters, the Map parameters section appears. You can map inputs of on-screen task desktop actions to parameter records. These parameter values aren't exposed in agent instructions. Select a parameter record for each input to define the value the AI agent uses when executing the desktop action. Important: The Shared and Mark As Sensitive fields can only be modified when no Desktop action parameter value records exist under the parameter record. [Use the new application name](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=australia&ft:locale=en-US) : The product formerly referred to as Agentic Desktop has been rebranded as AI Desktop Actions. All UI labels, navigation elements, and in-product text updated to reflect the new name. [Automate dynamic steps with desktop actions](https://www.servicenow.com/docs/access?context=web-agents-overview&family=australia&ft:locale=en-US) : * Use the desktop action to automate dynamic steps that are determined by AI during execution. * Install the ServiceNow Web Automation chrome extension for AI agent to interact with web applications. * Use the default Web Automation Agent AI agent and Web Automation agentic workflow to automate repetitive tasks. * See every click, keystroke, and scroll your AI agent makes in real time, with consent prompts before execution kicks off and timely warnings before your session expires. * Pause a running AI agent, provide corrective input, and resume. The AI agent replans based on your instructions, keeping execution on the right track. [Use the onboarding wizard to get the app overview](https://www.servicenow.com/docs/access?context=desktop-actions&family=australia&ft:locale=en-US) : Get a quick overview of the application by using the onboarding wizard that highlights recording, refining, testing, and activating desktop actions.Select Skip intro to bypass the onboarding wizard and go to the home page. Select the Don't show this again option to prevent the wizard from appearing the next time you open the app. After completing the onboarding wizard, select **Get started** to start creating desktop actions. [Filter required inputs for testing](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=australia&ft:locale=en-US) : Use filtering options to filter the inputs that are required. * Show Inputs --- Filters the screens with required input fields. * Show All --- Removes the filter and displays all screens. [Improved error and informational messages](https://www.servicenow.com/docs/access?context=test-activate-desktop-action-ad&family=australia&ft:locale=en-US) : Improved error and informational messages for better guidance and troubleshooting during testing of desktop actions. [Delete button on image canvas](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=australia&ft:locale=en-US) : Added a Delete button to the image canvas to remove a screen. [Test button for a screen in the Design tab](https://www.servicenow.com/docs/access?context=agentic-desktop-overview&family=australia&ft:locale=en-US) : Test screens directly from the design tab while designing desktop actions. | | Brazil | [Execute recorded desktop actions on macOS](https://www.servicenow.com/docs/access?context=reusable-skills-adaptive-da&family=brazil&ft:locale=en-US) : * Enable the system property to automatically record adaptive desktop actions during execution and reuse them for similar tasks. * Automated recording captures your exact steps and converts them instantly into reusable skills. * AI-powered search automatically suggests matching skills based on your current task. [New system property added](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=brazil&ft:locale=en-US) : The sn_desktop_core.enable_reusable_assets system property is added to manage the reusable skills feature. The system property creates reusable skills from adaptive desktop action recordings and enables deterministic replay. The default value is false. [Execute adaptive desktop actions on macOS](https://www.servicenow.com/docs/access?context=ai_desktop_actions_adaptive&family=brazil&ft:locale=en-US) : Download the new AI Desktop Actions installer for macOS with M-series processor support (ARM64 architecture). The adaptive desktop actions enable AI agents to navigate applications and browsers and perform tasks on macOS systems. Both adaptive and defined desktop actions are now available with platform-specific installers. * Review the AI agent's execution plan before it runs and pause execution to make manual adjustments at any time. * Explicit user consent is required before the AI agent can access desktop, third-party services, and files. * Monitor the live execution of adaptive desktop actions in the preview window. * Refer the real-time status tracking that shows whether the AI agent is initiating, running, or paused. * Take control of the execution where your input is needed. * The AI agent batches consecutive actions into single execution calls where possible, minimizing round trips and reducing overall execution time. [Control resource access using policy and rules](https://www.servicenow.com/docs/access?context=security_policy_governance_concept&family=brazil&ft:locale=en-US) : Create policies and rules to control which resources AI agents can access. * Policies: Collection of resource access rules that applies to a specific user group or set of users based on defined user criteria. * Resource access rules: Specific restrictions controlling agent access to various resource types, such as files, folders, websites, and applications. * Bi-directional policy-rule mapping: Link policies to rules from either the policy record or the rule record, enabling rule reuse across multiple policies. [Credential and dynamic parameter management](https://www.servicenow.com/docs/access?context=credential-storage&family=brazil&ft:locale=en-US) : Reference credentials or other user-specific values by name in your instructions. The agent resolves them securely at execution time, so you never have to type them in yourself. [File upload and download](https://www.servicenow.com/docs/access?context=upload-download-file&family=brazil&ft:locale=en-US) : Upload files to web forms and track file downloads during automated browser tasks. The agent validates file safety, confirms the target field with the reasoning model, and escalates to the user when it can't proceed safely. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Desktop Actions features. {#dfrn3-aidesktopactions-summary__entry__30} | Release | Release notes | |-|-| | Australia | [Claude Sonnet 4.6 supported](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US) : * Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. * Use function keys (F1--F12) and combo keys (cmd+a, alt+F4, ctrl+c) in desktop automation without manual intervention. [Browser startup and tab behavior](https://www.servicenow.com/docs/access?context=na-ai-wa-access-using-nap&family=australia&ft:locale=en-US) : Browser session now opens to an empty page instead of Google's homepage. Automation actions within the same chat window now reuse the existing browser tab instead of opening a new tab for every action. A new tab opens only when a new chat session starts or you close the current tab. [Improved security for adaptive desktop actions system properties](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=australia&ft:locale=en-US) : Adaptive desktop actions system properties now require appropriate read and write roles. This change prevents unauthorized users from viewing or modifying the configuration settings, while automation continues to work as expected. [Renamed ServiceNow AI experience](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI Desktop Actions. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. The system now suggests a full URL instead of a partial URL. For example, https://\.servicenow.com. Pagination is implemented for desktop actions on the AI Desktop Actions home page, which helps improve navigation and load times. [Optional Application name field](https://www.servicenow.com/docs/access?context=add-details-desktop-action-ad&family=australia&ft:locale=en-US) : The Application field in the Details tab is now optional, enabling you to save and run desktop actions without entering an application name. [Improved connectors descriptions for non-UI block desktop actions](https://www.servicenow.com/docs/access?context=desktop-actions-designer-workspace-ad&family=australia&ft:locale=en-US) : Descriptions for Excel, Word, PDF, and System Actions connectors are enhanced to improve accuracy and selection. | | Brazil | [Claude Sonnet 4.6 supported](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=brazil&ft:locale=en-US) : * Adaptive desktop actions now support version 4.6 of Claude Sonnet. It is now the default model for adaptive desktop actions. * Use function keys (F1--F12) and combo keys (cmd+a, alt+F4, ctrl+c) in desktop automation without manual intervention. [Browser startup and tab behavior](https://www.servicenow.com/docs/access?context=na-ai-wa-access-using-nap&family=brazil&ft:locale=en-US) : Browser session now opens to an empty page instead of Google's homepage. Automation actions within the same chat window now reuse the existing browser tab instead of opening a new tab for every action. A new tab opens only when a new chat session starts or you close the current tab. [Improved security for adaptive desktop actions system properties](https://www.servicenow.com/docs/access?context=components-installed-with-agentic-desktop&family=brazil&ft:locale=en-US) : Adaptive desktop actions system properties now require appropriate read and write roles. This change prevents unauthorized users from viewing or modifying the configuration settings, while automation continues to work as expected. | [ ] ## Removed Between your current release family and Brazil, some AI Desktop Actions features or functionality were removed. {#dfrn3-aidesktopactions-summary__entry__36} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Desktop Actions features or functionality were deprecated. {#dfrn3-aidesktopactions-summary__entry__42} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Desktop Actions. {#dfrn3-aidesktopactions-summary__entry__48} | Release | Release notes | |-|-| | Australia | Activation information : AI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see [Configure](https://www.servicenow.com/docs/access?context=configure-agentic-desktop&family=australia&ft:locale=en-US). | | Brazil | Activation information : AI Desktop Actions is available with activation of any ServiceNow Otto plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see [Configure](https://www.servicenow.com/docs/access?context=configure-agentic-desktop&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__54} | Release | Release notes | |-|-| | Australia | Additional requirements : The following are required to use defined AI Desktop Actions: * Operating system: Microsoft Windows 11. * .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10. * No extended monitors are connected. To use adaptive desktop actions, Web Automation Chrome browser extension is required for web and AI Desktop Actions for macOS is required for desktop and web. You must first install the supported ServiceNow Otto version of ServiceNow to be able to use the ServiceNow Otto AI agents. For more information, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=australia&ft:locale=en-US). You must enable Next Experience UI Framework before you can use the ServiceNow Otto panel. | | Brazil | Additional requirements : The following are required to use defined AI Desktop Actions: * Operating system: Microsoft Windows 11. * .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10. * No extended monitors are connected. To use adaptive desktop actions, Web Automation Chrome browser extension is required for web and AI Desktop Actions for macOS is required for desktop and web. You must first install the supported ServiceNow Otto version of ServiceNow to be able to use the ServiceNow Otto AI agents. For more information, see [Install ServiceNow Otto AI Agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=brazil&ft:locale=en-US). You must enable Next Experience UI Framework before you can use the ServiceNow Otto panel. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__60} | Release | Release notes | |-|-| | Australia | Browser requirements : ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer. | | Brazil | Browser requirements : ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for AI Desktop Actions, such as specific requirements or compliance levels. {#dfrn3-aidesktopactions-summary__entry__66} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__72} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Desktop Actions we have noted them here. {#dfrn3-aidesktopactions-summary__entry__78} | Release | Release notes | |-|-| | Australia | * Automate multi-step desktop and web tasks that involve conditional logic, freeing your users to focus on work that needs a human touch. * Adapt to changes in application state and UI in real-time, reducing the need to maintain rigid scripts. * Detect errors during execution and recover by evaluating context and trying alternative approaches. * Let AI agents process instructions and generate execution plans autonomously or semi-autonomously, reducing manual setup for repetitive tasks. See [Agentic Desktop](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Automate multi-step desktop and web tasks that involve conditional logic, freeing your users to focus on work that needs a human touch. * Adapt to changes in application state and UI in real-time, reducing the need to maintain rigid scripts. * Detect errors during execution and recover by evaluating context and trying alternative approaches. * Let AI agents process instructions and generate execution plans autonomously or semi-autonomously, reducing manual setup for repetitive tasks. See [Agentic Desktop](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]