--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined AI Search release notes for upgrades from Australia to Brazil # Combined AI Search release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AI Search Release Notes for Upgrades from Australia to Brazil This consolidated release notes document provides ServiceNow customers with essential information about AI Search features, changes, and upgrade considerations from the Australia release family through to Brazil. It is designed to help you prepare for and understand the enhancements and configurations relevant to upgrading AI Search to the Brazil release. Show full answer Show less ## Important Upgrade Information * No specific pre- or post-upgrade tasks are noted for AI Search when upgrading to Brazil. * There are no updates or changes specifically in the Brazil release itself for AI Search. ## New Features Introduced Since Australia * **ServiceNow Otto for AI Search:** The conversational AI platform formerly known as Now Assist has been rebranded as ServiceNow Otto, enhancing agentic capabilities, multimodal interactions (web, mobile, messaging), and autonomous workflow orchestration. * **Renamed Components:** * Now Assist is now ServiceNow Otto for AI Search. * Various Genius Results have been renamed to better reflect their functionality, e.g., Action Genius Results, Knowledge base article Genius Results, Summary Genius Results. * AI Search capabilities are accessible via the Model Context Protocol (MCP) Search tool category. * **Multi-Content Synthesized Responses:** AI Search can now generate responses by synthesizing information from multiple indexed sources within your system. * **Multimodal Captioning for Attachments:** Automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments, improving searchability of attachments by keywords. * **Hybrid Search Mode:** Combines keyword-based search and semantic understanding to produce more relevant results and reduce zero-result searches. This can be enabled by administrators on instances with Now Assist in AI Search 15.0 or higher. * **Ask ServiceNow Otto Suggestions Source Configuration:** Administrators can configure AI Search as the source for Ask Now Assist suggestions in enhanced chat, enabling features like suggestion term highlighting, wildcard searching, and lemmatization. ## Changes to Existing Features * **Summary Genius Results:** When enabled, multi-content response Genius Results take precedence in global and workspace searches, overriding other Genius Result configurations to provide focused, synthesized answers. * **Virtual Agent Integration:** Topic citations from multi-content response Genius Results open the selected topic in the Now Assist panel for continued conversation. * **Search Suggestions Access:** Search administrators with the `aisadmin` granular admin role can now access all Search Suggestions tables, allowing for controlled access without granting full admin rights. * **Search Preview UI:** Updated UI enables previewing search query results with configurable settings, choosing between keyword and hybrid modes, and viewing results as EVAM cards or JSON objects with syntax highlighting. New admin tools facilitate detailed query behavior review and configuration. ## Feature Removals and Deprecations There are no removals or deprecations of AI Search features between Australia and Brazil releases. ## Activation and Requirements * AI Search is active by default as a ServiceNow AI Platform feature. * Optimal browser support for AI Search is in the latest versions of Google Chrome and Mozilla Firefox; Internet Explorer is not supported. * AI Search supports indexing and searching in all languages available on the ServiceNow AI Platform, including features like stop words and synonyms. ## Additional Highlights * Machine learning relevancy tuning enhances search result ranking based on user behavior. * Semantic vector and hybrid search modes improve understanding of search intent and context. * Genius Results highlight the best answers and provide quick access to relevant actions. * Content security respects user permissions, ensuring search results comply with access controls. These enhancements collectively enable ServiceNow customers to deliver more intelligent, precise, and contextually relevant search experiences within their instances, improving agent productivity and user satisfaction. Consolidated page of all release notes for AI Search from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AI Search to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aisearch-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for AI Search. {#dfrn3-aisearch-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to: * Now Assist in AI Search is now ServiceNow Otto for AI Search. * Now Assist Action Genius Results are now Action Genius Results. * Now Assist Q\&A Genius Results are now Knowledge base article Genius Results. * Now Assist Multi-Content Response Genius Results are now Summary Genius Results. [MCP Server](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&family=australia&ft:locale=en-US) : AI Search capabilities are now available through the Model Context Protocol (MCP) Search tool category. [Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&family=australia&ft:locale=en-US) : AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system. [Multimodal captioning for attachments](https://www.servicenow.com/docs/access?context=activate-multimodal-captioning&family=australia&ft:locale=en-US) : Multimodal captioning automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments. Find attachments by searching for keywords from generated captions. [Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=australia&ft:locale=en-US) : Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches. [Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=australia&ft:locale=en-US) : Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask Now Assist and provides improvements such as wildcard searching and lemmatization for suggestions. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing AI Search features. {#dfrn3-aisearch-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=australia&ft:locale=en-US) : If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic. [Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=australia&ft:locale=en-US) : Search administrators with the ais_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access. [Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=australia&ft:locale=en-US) : Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some AI Search features or functionality were removed. {#dfrn3-aisearch-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some AI Search features or functionality were deprecated. {#dfrn3-aisearch-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate AI Search. {#dfrn3-aisearch-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : AI Search is a ServiceNow AI Platform feature that is active by default. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn't support Internet Explorer. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AI Search, such as specific requirements or compliance levels. {#dfrn3-aisearch-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AI Search we have noted them here. {#dfrn3-aisearch-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Index and search text and attachments from ServiceNow AI Platform tables and external document repositories. * Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections. * Semantic vector search and hybrid search modes find results that match the intent and context of your search. * Genius Results highlight the best answers for a search query and provide immediate access to relevant actions. * Content security preserves user access permissions for your searchable content. See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]