--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Autonomous Workforce release notes for upgrades from Australia to Brazil # Combined Autonomous Workforce release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Autonomous Workforce Release Notes for Upgrades from Australia to Brazil This consolidated release notes document guides ServiceNow customers through the Autonomous Workforce upgrades from the Australia to Brazil release versions. It combines feature updates, configuration changes, and important upgrade considerations across these releases to help you prepare and optimize your Autonomous Workforce deployment. Show full answer Show less ## Key Features * **Advanced Routing and Hand-offs:** Enhanced routing criteria allow seamless hand-offs between AI specialists and human agents to escalate work requiring additional oversight or different expertise. * **Document Intelligence Integration:** AI specialists can now interpret attachments including screenshots, PDFs, and error logs, enabling richer contextual understanding and improved response accuracy. * **Customizable AI Persona:** Tailor AI specialist profiles with custom names, icons, roles, and assignment groups to align with your brand and control data/work access. * **Flexible Task Configuration:** Configure multiple pre-built tasks with custom routing behaviors, response templates, search profiles, and knowledge sources without needing prompt engineering. * **Performance Monitoring:** Track AI specialist activity and analyze performance metrics to assess value and identify opportunities for improvement. * **User-Based Work Assignment:** Create assignment rules that route confident AI-resolvable requests directly to AI specialists while handing off uncertain requests to human agents, improving efficiency and accuracy. ## Changes * **Advanced Search Enabled by Default:** AI specialists now deliver richer, more relevant search results automatically, enhancing problem resolution speed. * **Follow-up Metrics Added:** Performance dashboards include metrics to monitor where requests stall or require further clarification after initial AI responses, helping improve guidance and process flows. ## Upgrade Considerations * **Pre- and Post-Upgrade Tasks:** Review and complete necessary tasks to ensure a smooth upgrade to the Brazil release family. * **Additional Requirements:** Your instance must be on Australia Patch 3 before upgrading, and then on Brazil EA after upgrade. * **Activation:** Contact your ServiceNow account manager to activate Autonomous Workforce features. Note that domain separation is not supported in these versions. * **Localization:** AI specialists support multiple languages, but fluency may vary due to underlying large language models. ## What to Expect By upgrading to Brazil, your Autonomous Workforce deployment will support a unified AI persona across multiple channels, autonomously resolve high-volume, low-effort tasks, and intelligently escalate complex requests. Customizable configurations enable deployment across different teams tailored to their workflows. Continuous learning from interactions and feedback ensures ongoing improvements in AI effectiveness, ultimately increasing your team's efficiency and service quality. Consolidated page of all release notes for Autonomous Workforce from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Autonomous Workforce release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Autonomous Workforce to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-autonomousworkforce-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Autonomous Workforce. {#dfrn3-autonomousworkforce-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Updated routing criteria configuration](https://www.servicenow.com/docs/access?context=modify-aiw-tasks-new&family=australia&ft:locale=en-US) : Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight. Document intelligence added to AI specialist : Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses. [Configurable profile for a unified AI persona](https://www.servicenow.com/docs/access?context=modify-aiw-profile&family=australia&ft:locale=en-US) : Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access. [Multiple task configurations for fine-tuning AI specialist processes](https://www.servicenow.com/docs/access?context=modify-aiw-tasks&family=australia&ft:locale=en-US) : Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required. [AI specialist activity and performance monitoring](https://www.servicenow.com/docs/access?context=ai-workforce-ais-use&family=australia&ft:locale=en-US) : Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics. [User-based work assignment](https://www.servicenow.com/docs/access?context=create-assign-rules-aiw&family=australia&ft:locale=en-US) : Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent. | | Brazil | [Updated routing criteria configuration](https://www.servicenow.com/docs/access?context=modify-aiw-tasks-new&family=brazil&ft:locale=en-US) : Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight. Document intelligence added to AI specialist : Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses. [Configurable profile for a unified AI persona](https://www.servicenow.com/docs/access?context=modify-aiw-profile&family=brazil&ft:locale=en-US) : Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access. [Multiple task configurations for fine-tuning AI specialist processes](https://www.servicenow.com/docs/access?context=modify-aiw-tasks&family=brazil&ft:locale=en-US) : Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required. [AI specialist activity and performance monitoring](https://www.servicenow.com/docs/access?context=ai-workforce-ais-use&family=brazil&ft:locale=en-US) : Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics. [User-based work assignment](https://www.servicenow.com/docs/access?context=create-assign-rules-aiw&family=brazil&ft:locale=en-US) : Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Autonomous Workforce features. {#dfrn3-autonomousworkforce-summary__entry__14} | Release | Release notes | |-|-| | Australia | Advanced search turned on by default : See more richer and more relevant results to searches performed by the AI specialist. Follow-up metric added to AI specialist performance dashboard : Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist. | | Brazil | Advanced search turned on by default : See more richer and more relevant results to searches performed by the AI specialist. Follow-up metric added to AI specialist performance dashboard : Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist. | [ ] ## Removed Between your current release family and Brazil, some Autonomous Workforce features or functionality were removed. {#dfrn3-autonomousworkforce-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Autonomous Workforce features or functionality were deprecated. {#dfrn3-autonomousworkforce-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Autonomous Workforce. {#dfrn3-autonomousworkforce-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Contact your ServiceNow account manager to get started with Autonomous Workforce. Note: Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&family=australia&ft:locale=en-US) on this version of Autonomous Workforce. | | Brazil | Activation information : Contact your ServiceNow account manager to get started with Autonomous Workforce. Note: Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&family=brazil&ft:locale=en-US) on this version of Autonomous Workforce. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Autonomous Workforce we have noted them here. {#dfrn3-autonomousworkforce-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : Your instance must be on Australia Patch 3. | | Brazil | Additional requirements : Your instance must be on Brazil EA. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Autonomous Workforce we have noted them here. {#dfrn3-autonomousworkforce-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Autonomous Workforce, such as specific requirements or compliance levels. {#dfrn3-autonomousworkforce-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Autonomous Workforce we have noted them here. {#dfrn3-autonomousworkforce-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://www.servicenow.com/docs/access?context=lang-support-aiw&family=australia&ft:locale=en-US) for more information. | | Brazil | Localization information : AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://www.servicenow.com/docs/access?context=lang-support-aiw&family=brazil&ft:locale=en-US) for more information. | [ ] ## Highlight information If there are specific highlight considerations for Autonomous Workforce we have noted them here. {#dfrn3-autonomousworkforce-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope. * Resolve requests across multiple channels with a single, unified AI persona for all requestor communication. * Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs. * Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively. See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&family=australia&ft:locale=en-US) for more information. | | Brazil | * Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope. * Resolve requests across multiple channels with a single, unified AI persona for all requestor communication. * Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs. * Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively. See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&family=brazil&ft:locale=en-US) for more information. | [ ]