--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Care Team Operations for Biomed release notes for upgrades from Australia to Brazil # Combined Care Team Operations for Biomed release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Australia to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for Care Team Operations for Biomed from the Australia release through to Brazil. It is designed to assist customers in preparing for and successfully executing their upgrades by outlining key technical and functional enhancements and any necessary pre- or post-upgrade tasks. Show full answer Show less ## Key Features * **Enhanced Read-Only Security (Australia):** Introduction of granular controls for read-only fields on the ServiceNow AI Platform with the new `readonlyoption` field offering levels such as `strictreadonly` and `clientscriptmodifiable`. These backend changes strengthen instance security while maintaining backward compatibility and flexibility. * **ServiceNow AI Platform Licensing Tiers (Australia):** Three AI licensing tiers---Foundation, Advanced, and Prime---offer customers tailored access to AI capabilities ranging from basic insights to autonomous AI asset management and workflow creation. * **Now Assist in Virtual Agent Support Requests (Australia):** Enables creation of support requests for healthcare IT, biomed, facilities, or environmental services via conversational interaction, with intelligent clarification and validation powered by Care Team Operations AI agents. Available through Care Team Portal and Mobile. * **Care Team Operations Case Creation AI Voice Agent (Australia):** Allows care team members to create cases conversationally over the phone. Requires the Care Team Operations plugin for the relevant request types to be installed. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete specified tasks before and after upgrading to Brazil to ensure a smooth transition. * **Backward Compatibility:** Security enhancements maintain backward compatibility, minimizing disruptions. * **Activation:** Care Team Operations for Biomed is available via the ServiceNow Store. Customers must request installation through the store and can reference cumulative release notes there for additional context. ## Changes, Removed Features, and Deprecations There were no updates, removals, or deprecations of Care Team Operations for Biomed features between Australia and Brazil releases. ## Additional Notes * **Browser, Accessibility, and Localization:** No changes or new requirements were introduced in these areas across the releases. * **Highlight Summary:** Key improvements center on AI-powered conversational support features and enhanced security controls introduced in the Australia release. There were no new highlights in Brazil. By understanding these updates and requirements, ServiceNow customers can effectively leverage the enhanced AI capabilities and security features in Care Team Operations for Biomed while ensuring a seamless upgrade experience from Australia to Brazil. Consolidated page of all release notes for Care Team Operations for Biomed from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Biomed to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforbiomed-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role, you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Biomed features. {#dfrn3-careteamoperationsforbiomed-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Biomed features or functionality were removed. {#dfrn3-careteamoperationsforbiomed-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Biomed features or functionality were deprecated. {#dfrn3-careteamoperationsforbiomed-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforbiomed-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone. * Care Team Operations for Biomed has received security enhancements in the Australia release. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]