--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Care Team Operations for Environmental Services release notes for upgrades from Australia to Brazil # Combined Care Team Operations for Environmental Services release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Australia to Brazil This consolidated summary provides key information about upgrading Care Team Operations for Environmental Services from the Australia release to the Brazil release. It highlights new features, security enhancements, activation instructions, and important upgrade considerations relevant to ServiceNow customers using this product. Show full answer Show less ## Key Features * **Enhanced Read-Only Field Protections (Australia release):** Introduction of a new "readonlyoption" field offering granular control with options such as "strictreadonly" and "clientscriptmodifiable" to strengthen instance security while maintaining backward compatibility. Customers can refer to KB2718122 for technical guidance on managing these settings. * **ServiceNow AI Platform Licensing Tiers:** Three AI licensing tiers are now available---Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (full autonomous AI capabilities)---enabling customers to choose based on their needs and access corresponding AI features and workflows. * **Virtual Agent Support Request Creation:** Users can create support requests conversationally for healthcare IT, biomed, facilities, or environmental services via Now Assist in Virtual Agent, which clarifies missing information and validates requests using Care Team Operations AI agents. Available in both Care Team Portal and Care Team Mobile. * **Care Team Operations Case Creation AI Voice Agent:** Enables care team members to create cases by phone through conversational AI. Note that the relevant Care Team Operations plugin must be installed for this functionality. ## Important Upgrade Information * Before upgrading to Brazil, review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition. * The Brazil release itself contains no new updates, changes, removals, or deprecations for Care Team Operations for Environmental Services. ## Activation and Additional Considerations * **Activation:** Care Team Operations for Environmental Services is available for installation via the ServiceNow Store. Customers should request the application through the store and can consult version history release notes for cumulative updates. * **Other Requirements:** No new additional requirements, browser requirements, accessibility changes, or localization updates were introduced between Australia and Brazil releases. ## Key Outcomes for ServiceNow Customers * Improved security posture through enhanced read-only field controls without disrupting existing customizations. * Flexibility in adopting AI capabilities tailored to organizational needs via tiered licensing. * Streamlined support request and case creation processes using conversational AI, increasing efficiency and reducing manual effort. * Clear guidance on how to activate and maintain the Care Team Operations for Environmental Services application through the ServiceNow Store. * Assurance that upgrading to Brazil will not introduce unexpected changes, enabling predictable upgrade planning. Consolidated page of all release notes for Care Team Operations for Environmental Services from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Environmental Services to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Environmental Services features. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Environmental Services features or functionality were removed. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Environmental Services features or functionality were deprecated. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Environmental Services. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Environmental Services is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here. {#dfrn3-careteamoperationsforenvironmentalservices-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Environmental Services has received security enhancements in the Australia release. See [Care Team for Environmental Services](https://www.servicenow.com/docs/access?context=cto-evs-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]