--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Care Team Operations for Facilities release notes for upgrades from Australia to Brazil # Combined Care Team Operations for Facilities release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Australia to Brazil This document consolidates the release notes for Care Team Operations for Facilities across ServiceNow releases from Australia through Brazil. It is designed to help ServiceNow customers prepare for upgrades by summarizing new features, changes, and important upgrade information relevant to this application family. Show full answer Show less ## Important Upgrade Information Before upgrading to the Brazil release, customers should review and complete pre- and post-upgrade tasks as outlined. The Australia release introduced key security enhancements and new capabilities that remain relevant when upgrading to Brazil, which contains no additional updates. ## Key Features Introduced * **Enhanced Read-Only Field Protections (Australia):** New granular control options for read-only fields in the ServiceNow AI Platform improve security while maintaining flexibility. This includes a new `readonlyoption` field with levels such as `strictreadonly` and `clientscriptmodifiable`. These changes are backward compatible. * **ServiceNow AI Platform Licensing Tiers (Australia):** Three AI licensing tiers---Foundation, Advanced, and Prime---offer increasing levels of AI capabilities, from basic insights to autonomous AI workflows. * **Now Assist Virtual Agent Support Request Creation (Australia):** Users can create support requests conversationally for healthcare IT, biomed, facilities, or environmental services through Now Assist in Virtual Agent, available in Care Team Portal and Mobile. * **Care Team Operations Case Creation AI Voice Agent (Australia):** Care team members can create cases over the phone using conversational AI voice agents, contingent on the Care Team Operations plugin installation for case handling. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were made to Care Team Operations for Facilities features between Australia and Brazil releases. ## Activation and Additional Requirements * **Activation:** Care Team Operations for Facilities must be requested and installed via the ServiceNow Store. Customers should consult the store for installation instructions and version history. * **Additional Requirements:** No new requirements or browser specifications were introduced between Australia and Brazil. ## Accessibility and Localization No updates regarding accessibility compliance or localization were introduced between the Australia and Brazil releases. ## Highlights for Customers * Utilize conversational AI to streamline support request creation via Virtual Agent in both portal and mobile interfaces. * Enhance security by leveraging the new granular read-only field protections introduced in Australia. * Leverage voice agent capabilities to create cases quickly and efficiently over the phone. * The Brazil release currently does not introduce additional changes but ensures continuity of features and security introduced in Australia. Consolidated page of all release notes for Care Team Operations for Facilities from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Facilities to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforfacilities-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Operations for Facilities features. {#dfrn3-careteamoperationsforfacilities-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Operations for Facilities features or functionality were removed. {#dfrn3-careteamoperationsforfacilities-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Operations for Facilities features or functionality were deprecated. {#dfrn3-careteamoperationsforfacilities-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforfacilities-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Facilities has received security enhancements in the Australia release. See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]