--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Care Team Work Management release notes for upgrades from Australia to Brazil # Combined Care Team Work Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Work Management release notes for upgrades from Australia to Brazil This document consolidates the Care Team Work Management release notes for customers upgrading from the Australia release to the Brazil release. It provides a comprehensive view of new features, changes, removals, deprecations, activation instructions, and other relevant information to assist ServiceNow customers in preparing and executing their upgrade effectively. Show full answer Show less ## New Features * **Create Single or Multi-Unit Task Plans:** Enables creation of task plans supporting ad hoc or recurring tasks for care teams. Multi-unit plans can include orchestration cases and tasks, while single-unit plans utilize care team cases and tasks. This feature enhances coordination of work both across units and within teams. * **Unified Care Team Work Management Landing Page:** Provides a streamlined workspace where care team agents can view and manage all care team cases and tasks in one place, ensuring a consistent experience across work activities. * **Operational Rounding Playbook:** Offers standardized rounding templates with required fields and clinical checklists to facilitate operational activities. It generates one-time and recurring rounding tasks across units with built-in scheduling in the Healthcare Workspace, supporting task completion, evidence capture, and progress tracking. ## Changes, Removals, and Deprecations There are no reported changes, feature removals, or deprecations for Care Team Work Management between the Australia and Brazil releases. ## Activation Information Care Team Work Management must be installed by requesting it from the ServiceNow Store. Customers can browse available apps and submit installation requests directly through the store. This remains the prescribed method for activation with no changes noted between releases. ## Additional Requirements and Browser Compatibility There are no new or changed additional requirements or browser compatibility considerations for Care Team Work Management in this upgrade. ## Accessibility, Localization, and Highlight Information No new accessibility, localization, or highlight notes were reported for the Brazil release compared to Australia. ## Key Benefits for ServiceNow Customers * Improved coordination and scheduling of care team tasks across multiple units and teams. * Centralized management of care team work activities through a unified landing page. * Streamlined operational rounding workflows, reducing administrative overhead and improving task tracking. * Clear upgrade guidance ensuring a smooth transition to Brazil with no unexpected removals or deprecations. Consolidated page of all release notes for Care Team Work Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Work Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamworkmanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [\[Placeholder link text to key bundle-hcls.ctwm-create-care-team-work-plan\]](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-work-plan&family=australia&ft:locale=en-US) : Create single or multi‑unit task plans for care teams to support ad hoc or recurring tasks. Multi‑unit work plans can include orchestration cases and tasks, while single‑unit work plans use care team cases and tasks. This feature helps teams coordinate work more efficiently across units and within their own teams. [\[Placeholder link text to key bundle-hcls.ctwm-landing-page\]](https://www.servicenow.com/docs/access?context=ctwm-landing-page&family=australia&ft:locale=en-US) : Use the unified Care Team Work Management landing page to view and manage care team cases and care team tasks all in one place. This provides a streamlined and consistent experience across work activities for care team agents. [Operational Rounding playbook](https://www.servicenow.com/docs/access?context=ctwm-create-care-team-case&family=australia&ft:locale=en-US) : Use rounding templates with required fields and clinical checklists to standardize operations activities. The playbook generates one‑time and recurring rounding tasks across units using built‑in scheduling within the Healthcare Workspace. It supports completing task, capturing evidence, and tracking progress. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Care Team Work Management features. {#dfrn3-careteamworkmanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Care Team Work Management features or functionality were removed. {#dfrn3-careteamworkmanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Care Team Work Management features or functionality were deprecated. {#dfrn3-careteamworkmanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Work Management. {#dfrn3-careteamworkmanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Work Management, such as specific requirements or compliance levels. {#dfrn3-careteamworkmanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Work Management we have noted them here. {#dfrn3-careteamworkmanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Create ad-hoc or recurring scheduled task plans for care teams across one or more units. * Use the unified workspace landing page for managing cases and tasks. * Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook. See [Care Team Work Management](https://www.servicenow.com/docs/access?context=ctwm-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]