---
sourceDocument: brazil Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil
Release :
- brazil
ft:locale :
- en-US
ft:publication_title :
- brazil Combined Product Files
ft:clusterId :
- delta3ba
bundleId :
- delta3ba
---
# Combined Clone Admin Console release notes for upgrades from Australia to Brazil
# Combined Clone Admin Console release notes for upgrades from Australia to Brazil {#ariaid-title1}
Release version: Brazil
Updated October 8, 2026
 9 minutes to read
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## Summary of Combined Clone Admin Console Release Notes for Upgrades from Australia to Brazil
The Combined Clone Admin Console release notes consolidate all updates from the Australia to Brazil releases, helping ServiceNow customers prepare for and understand the upgrade.
This console facilitates cloning activities by copying data and metadata from a source instance to a target instance, ensuring sub-production environments stay synchronized with production.
It provides a unified interface to configure, request, and monitor clone operations across multiple instances.
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## Key Features
* **Instance Overview Page:** Displays last-cloned timestamps for each instance to identify stale environments and prioritize updates.
* **Multi-Instance View:** Enables monitoring clone activities across connected instances from a single console. Requires both source and target instances to be on Australia Patch 2 or later.
* **Clone FAQ Agent (via Now Assist):** AI-powered assistant within the console providing curated answers to clone-related questions. Requires a Now Assist license and reinstallation of the console if Now Assist is added later.
* **Dedicated Help Page:** A centralized page consolidating curated clone help articles and details about the Now Assist AI skill, replacing the previous static FAQ section.
* **Clone Request Estimated Completion:** Shows estimated completion time with relative indicators (e.g., "in 2 hours") to aid in planning clone operations.
* **OAuth 2.0 Authentication for Clone Targets:** Allows secure authentication for clone requests using OAuth tokens instead of local admin credentials. Requires Australia Patch 5 or later on both source and target instances.
* **Updated Authentication Model:** Uses JWT certificate-based authentication instead of username/password, enhancing security and simplifying cross-instance authentication.
* **Clone Menu and Navigation Improvements:** All clone-related functions are grouped under a single Clone Admin Console menu item; the Configuration tab consolidates all settings; the Clone Home page is renamed Clone Activity for clarity.
* **Clone Request Flexibility:** Allows submitting new clone requests even if an existing future clone is scheduled, provided requests are spaced more than five days apart.
* **Clone Summary:** Highlights upcoming clones within 30 days involving the same target instance to help prevent conflicts.
* **Clone Profile Script Updates and Fixes:** Ensures cleanup script activation status propagates correctly across profiles and fixes duplication issues to maintain intended script configurations.
* **Deprecations:** Legacy clone requests via lists and forms are no longer supported and redirect to the new request page after 30 seconds; static FAQ content has been removed from the landing page.
## Important Upgrade Information
* **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary tasks before upgrading to Brazil.
* **Role Requirements:** The `cloneadmin` role is required to request, cancel, or schedule clones; the `oauthadmin` role is needed on the target instance for initial OAuth setup.
* **Licensing:** A Now Assist license is required to enable the Clone FAQ Agent AI functionality.
* **Instance Patch Requirements:** OAuth authentication and Multi-Instance View require both source and target instances to be on Australia Patch 5 or later.
* **Activation:** Clone Admin Console is active by default as part of the ServiceNow AI Platform; no additional plugin activation is needed for core functionality.
## Practical Benefits for ServiceNow Customers
* Streamlined and secure clone management through enhanced authentication and consolidated navigation.
* Improved visibility into instance cloning status and activity across environments.
* AI-assisted support within the console enhances user learning and reduces dependency on external documentation.
* Greater flexibility in scheduling clones to support complex environment refresh cycles.
* Improved planning capabilities with estimated completion times for clone requests.
* Reduced administrative overhead and increased security with OAuth 2.0 authentication removing the need for local admin credentials.
Consolidated page of all release notes for Clone Admin Console from Australia to Brazil.
## How to use this page
To help you prepare for your upgrade, we have combined the cross-family Clone Admin Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.
Tip:
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
## Important information for upgrading Clone Admin Console to Brazil
Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.
{#dfrn3-cloneadminconsole-summary__entry__2}
| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]
## New features
Between your current release family and Brazil, new features were introduced for Clone Admin Console.
{#dfrn3-cloneadminconsole-summary__entry__8}
| Release | Release notes |
|-|-|
| Australia | [Instance Overview Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. [Multi-Instance View](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. [Clone FAQ Agent (via Now Assist)](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Now Assist license requirement : Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. [Help Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. [Clone Request Estimated Completion](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=australia&ft:locale=en-US) : Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. |
| Brazil | [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=brazil&ft:locale=en-US) : Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. One-time target instance registration enables automatic token generation and expiration for each clone request, improving security and simplifying cross-instance authentication. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. [Multi-Instance View](https://www.servicenow.com/docs/access?context=clone-multi-instance-view&family=brazil&ft:locale=en-US) : View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. Instance Overview : The Instance Overview tab now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. Clone FAQ Agent (via Now Assist) : Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. Help page : The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. Clone request estimated completion : The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. |
[ ]
## Changes
Between your current release family and Brazil, some changes were made to existing Clone Admin Console features.
{#dfrn3-cloneadminconsole-summary__entry__14}
| Release | Release notes |
|-|-|
| Australia | [Updated authentication model](https://www.servicenow.com/docs/access?context=configure-target-instance&family=australia&ft:locale=en-US) : Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. [Updated clone menu navigation items](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related functions are now available under the Clone Admin Console menu navigation item. [Submit a new clone even if another clone is scheduled](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. [Clone summary](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. [Configuration tab](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. [Clone Home Renamed to Clone Activity](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Clone profile script updates : Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use cleanup script status. |
| Brazil | Updated clone menu navigation items : All clone-related functions are now available under the Clone Admin Console menu navigation item. [Configuration tab](https://www.servicenow.com/docs/access?context=clone-configurations-tab&family=brazil&ft:locale=en-US) : All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. Clone Home renamed to Clone Activity : The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Submit a new clone even if another clone is scheduled : Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. Clone summary : Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. Updated authentication model : Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. See [Register instance for cloning](https://www.servicenow.com/docs/access?context=configure-target-instance&family=brazil&ft:locale=en-US). Clone profile script updates : Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or subsequent release to use cleanup script status. Clone profile duplication : Fixed an issue where duplicating a clone profile pulled in all existing scripts, preservers, and exclusions from the original profile. Duplicating a profile now correctly creates a new profile containing only the intended scripts, preservers, and exclusions from the source. Static FAQ content removed : Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) deprecated : Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. |
[ ]
## Removed
Between your current release family and Brazil, some Clone Admin Console features or functionality were removed.
{#dfrn3-cloneadminconsole-summary__entry__20}
| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]
## Deprecations
Between your current release family and Brazil, some Clone Admin Console features or functionality were deprecated.
{#dfrn3-cloneadminconsole-summary__entry__26}
| Release | Release notes |
|-|-|
| Australia | Static FAQ Content : Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) : Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. |
| Brazil | No updates for this release. |
[ ]
## Activation information
Review information on how to activate Clone Admin Console.
{#dfrn3-cloneadminconsole-summary__entry__32}
| Release | Release notes |
|-|-|
| Australia | Activation information : Clone Admin Console is a ServiceNow AI Platform feature that is active by default. |
| Brazil | Activation information : Clone Admin Console is a ServiceNow AI Platform feature that is active by default. No additional plugin activation is required to use core clone functionality. |
[ ]
## Additional requirements
If any additional requirements were introduced or changed for Clone Admin Console we have noted them here.
{#dfrn3-cloneadminconsole-summary__entry__38}
| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | Additional requirements : * The clone_admin role is required to request, cancel, or schedule clones. * OAuth-based clone target authentication requires Australia Patch 5 or later on both the source and target instances. The oauth_admin role is required on the target instance during initial OAuth setup only. See [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=brazil&ft:locale=en-US). * A Now Assist license is required to use the Clone FAQ Agent. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. * Both the source and target instances must be on Australia Patch 5 or later to use Multi-Instance View. |
[ ]
## Browser requirements
If any specific browser requirements were introduced or changed for Clone Admin Console we have noted them here.
{#dfrn3-cloneadminconsole-summary__entry__44}
| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]
## Accessibility information
Review details on accessibility information for Clone Admin Console, such as specific requirements or compliance levels.
{#dfrn3-cloneadminconsole-summary__entry__50}
| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]
## Localization information
If there are specific localization considerations for Clone Admin Console we have noted them here.
{#dfrn3-cloneadminconsole-summary__entry__56}
| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]
## Highlight information
If there are specific highlight considerations for Clone Admin Console we have noted them here.
{#dfrn3-cloneadminconsole-summary__entry__62}
| Release | Release notes |
|-|-|
| Australia | * Access all clone functions from the Clone Admin Console menu navigation item. * Monitor clone activity across multiple connected instances from a single console view. * Get answers to clone questions directly in the console with AI-assisted Now Assist capability. * Plan clone activities with estimated completion time indicators. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) for more information. |
| Brazil | * Copies data and metadata from a source instance to a target instance to keep sub-production environments synchronized with production. * Provides a single console to configure, request, and monitor clones across your environment. * Supports OAuth 2.0 authentication for clone targets, removing the need for local admin credentials on every clone request. * Consolidates clone activity across multiple linked instances through Multi-Instance View. * Offers AI-assisted answers to clone questions in the console through the Clone FAQ Agent, powered by Now Assist. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=brazil&ft:locale=en-US) for more information. |
[ ]
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