--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Collaborative Work Management release notes for upgrades from Australia to Brazil # Combined Collaborative Work Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Collaborative Work Management release notes for upgrades from Australia to Brazil This consolidated release notes document covers Collaborative Work Management (CWM) updates and changes from the Australia release up to Brazil (release version Brazil, updated October 8, 2026). It is designed to help ServiceNow customers prepare for upgrading by summarizing new features, changes, removals, deprecations, activation information, accessibility improvements, and other important considerations. Show full answer Show less ## New Features * **Project Workspace integration:** Seamlessly track and contribute to project tasks within CWM Boards without duplicating effort. Updates automatically roll up to Project Workspace, improving real-time visibility and coordination. * **Import tasks using Now Assist:** Import tasks or stories from spreadsheets, documents, or images into CWM Boards. AI-assisted mapping simplifies onboarding of existing work by proposing column mappings and enabling background imports. * **Inline comments and email notifications in Docs:** Enhance collaboration with inline commenting, @mentions, threaded discussions, and email alerts that link directly to comments in documents. Users with read-only access can also comment. * **ServiceNow AI Platform tiers:** New licensing tiers (Foundation, Advanced, Prime) provide access to AI capabilities ranging from basic insights to autonomous workflows and custom AI agent creation. * **Team member roles for project work:** Assign team member read or read-write roles to view and update project and demand tasks directly in CWM, enhancing collaboration and task management. * **Formula columns in CWM Boards:** Create calculated fields in List views using a formula builder with AI assistance that generates valid formulas from natural language descriptions. * **Kanban board filters:** Apply quick filters on Kanban boards to find relevant work efficiently. Filters sync with saved views and board templates, preserving preferences. * **Scrum tasks and AI generation:** Break user stories into scrum tasks for better sprint planning and visibility. AI can generate initial scrum tasks from story descriptions to reduce manual setup. * **Task dependencies and relationships:** Link related work items directly in CWM with visual cues across Kanban, List, and Gantt views, improving planning and early detection of bottlenecks. * **Image download from Docs:** Save images embedded in CWM documents directly to devices for easy sharing outside the platform. ## Changes * **ServiceNow Otto conversational AI:** The AI platform has evolved and been rebranded, offering multimodal interactions and autonomous workflow orchestration integrated into ServiceNow. * **Enhanced task dependency search:** Ability to search by task number as well as name when linking work items. * **Improved inline comments UI in Docs:** Visual enhancements including highlighted commented text, comment popovers with detailed threads, edit/delete options, and toggleable comment highlights. * **Formatting toolbar updates in Docs:** Clear visual indicators (green checkmarks) show active text formatting. * **Sprint planning footer update:** Unstarted sprints now show percentage of capacity utilized and remaining story points only. * **Large language model (LLM) provider update:** A third-party LLM is now the default for new or inactive AI assets, with the Now LLM Service available for manual selection. ## Removed and Deprecated Features No Collaborative Work Management features were removed or deprecated between Australia and Brazil releases. ## Activation Information Collaborative Work Management is available for installation via the ServiceNow Store. Customers should request installation through the Store and consult the version history release notes for cumulative information. ## Accessibility Improvements * Enhanced workspace configurability supports WCAG 2.1 Level AA conformance. * Docs now support reflow, allowing zoom up to 400% without loss of content or functionality, and automatic vertical stacking for easier readability at high zoom levels. * Reflow can be disabled via system property if desired. ## Practical Benefits for ServiceNow Customers * Improved integration between project management and collaborative work reduces duplication and streamlines task tracking across platforms. * AI-powered features reduce manual effort in task creation, formula building, and importing existing work. * Enhanced collaboration tools like inline comments with notifications and role-based access improve communication and visibility. * Filtering and task dependency features help teams focus on relevant work and manage complex task relationships effectively. * Accessibility improvements ensure a more inclusive user experience compliant with recognized standards. * Clear activation path via ServiceNow Store simplifies deployment of Collaborative Work Management capabilities. Consolidated page of all release notes for Collaborative Work Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Collaborative Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Collaborative Work Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-collaborativeworkmanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Collaborative Work Management. {#dfrn3-collaborativeworkmanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Project Workspace integration with CWM](https://www.servicenow.com/docs/access?context=connect-project-workspace-cwm&family=australia&ft:locale=en-US) : Deliver your part of a project without leaving CWM or duplicating work progress in Project Workspace. Track project tasks assigned to you in My Work, break them down into CWM tasks and stories directly from a Board, and see the project and project task that you're contributing to. Save time on status updates because your work rolls up to the project automatically. Any child tasks that you create are automatically linked to the parent project task and its project, you can reassign or remove that connection as work evolves, and project managers see the same updates in Project Workspace. [Import tasks into CWM Boards using Now Assist](https://www.servicenow.com/docs/access?context=importing-tasks-cwm-boards&family=australia&ft:locale=en-US) : Reduce manual effort when onboarding existing work to CWM by importing tasks or stories from spreadsheets, documents, or images. Upload a file and Now Assist analyzes the data and proposes how each source column maps to a column on your board. Review and adjust the AI-proposed mapping, add source columns as new custom columns if needed, and preview the full task list before confirming. The import runs in the background and a workspace notification reports the outcome when it completes. [Inline comments and email notifications in Docs](https://www.servicenow.com/docs/access?context=add-comments-to-docs-in-cwm&family=australia&ft:locale=en-US) : Streamline collaboration by enabling inline comments in Docs. Select text to add a comment, mention colleagues using @, and include hyperlinks by pasting URLs. You can comment on plain text, hyperlinks, dynamic data, and text inside table cells, and track discussions through threads, all without leaving the page or switching applications. Email notifications with comment details, document name, workspace name, and document path are sent when a reply is added to your comment or when you're @-mentioned. Each notification includes a button that opens the document and navigates directly to the comment. Edit or delete your comments and choose to show or hide comment highlights. Users with read-only access can add comments and participate in comment threads. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Team member roles for project work](https://www.servicenow.com/docs/access?context=cwm-team-member-roles&family=australia&ft:locale=en-US) : View and update project and demand tasks directly in CWM using team member roles, installed alongside Collaborative Work Management. The team member read role lets users view project and demand tasks and leave comments. The team member read-write role also lets users edit those tasks. Team members can view and manage the work assigned to them and their team through My Work and Connected Work in CWM. [Formula columns in CWM](https://www.servicenow.com/docs/access?context=add-formula-column-cwm-boards&family=australia&ft:locale=en-US) : Gain deeper insights into your work by adding formula columns to your List view in CWM Boards. Create calculations that automatically compute values across your tasks, such as summing hours, calculating date differences, or deriving metrics from existing fields. Build formulas manually using the Formula Builder panel, which guides you through selecting functions and referencing columns with inline suggestions. As you type, the builder validates your formula in real time and displays clear error messages if corrections are needed. You can accelerate formula creation with AI by describing your calculation in natural language. AI generates a valid formula that you can insert directly into the editor, saving you the time to manually build a valid formula. [Kanban board filters](https://www.servicenow.com/docs/access?context=cwm-board-views&family=australia&ft:locale=en-US) : Save time finding the work that matters most by applying quick filters directly on your Kanban board. As you adjust filter conditions in the header, the quick filter panel stays in sync, and vice versa. Your filter choices automatically apply to saved views and CWM Board templates, so the next time that you open the board, your preferences are readily available. [Scrum tasks](https://www.servicenow.com/docs/access?context=managing-scrum-tasks-for-stories-cwm&family=australia&ft:locale=en-US) : Improve sprint execution by breaking user stories into scrum tasks that make estimation easier and daily progress visible. These tasks appear as nested children in the List, Kanban, and Sprint planning views, so that your team sees how individual efforts roll up into the larger story. Using AI to generate an initial set of scrum tasks based on your story descriptions, you can reduce the overhead of task creation. Trigger scrum task generation from the story form or from the Sprint planning view. The result is a relevant set of tasks to use as a starting point. You can then review, edit, and add the generated tasks to fit your team's workflow. [Task dependencies and relationships](https://www.servicenow.com/docs/access?context=managing-task-dependencies-relationships-cwm&family=australia&ft:locale=en-US) : Increase visibility into how work is connected by linking related items directly in CWM and avoid switching context to track dependencies. As these relationships surface across Kanban, List, and Gantt views with clear visual cues, you can improve planning confidence for your teams. Blocked items stand out at a glance, helping teams spot bottlenecks early, communicate delays quickly, and plan tasks in the right sequence. [Image download from docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) : Save images from your CWM documents directly to your device, making it easier to share or use them outside of the Docs environment. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Collaborative Work Management features. {#dfrn3-collaborativeworkmanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto skills for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-explore&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Task dependencies and relationships](https://www.servicenow.com/docs/access?context=managing-task-dependencies-relationships-cwm&family=australia&ft:locale=en-US) : You can now search by task number, in addition to name, when adding a relationship to a work item. [Inline comments changes in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) : * The Add comments icon appears in the inline toolbar. * Commented text displays a yellow highlight and underline. Selecting commented text darkens the highlight and opens a comment popover showing the full thread, including reply count, user avatars, names, and relative timestamps. * The comment popover provides options to edit or delete comments. Edited comments display an Edited indicator. * Users can turn highlights on or off using the Show comment highlights or Hide comment highlights options in the More actions menu of the document. [Formatting toolbar changes in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) : Quickly confirm which text formatting is active for your text selection. A green checkmark now appears next to the currently applied format in the formatting toolbar, giving you a clear visual indicator of the active formatting. [Sprint section footer changes in Sprint planning view](https://www.servicenow.com/docs/access?context=agile-sprint-planning-in-cwm&family=australia&ft:locale=en-US) : In the sprint section footer of the Sprint planning view, unstarted sprints now display only the % of capacity utilized and remaining story points. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Collaborative Work Management features or functionality were removed. {#dfrn3-collaborativeworkmanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Collaborative Work Management features or functionality were deprecated. {#dfrn3-collaborativeworkmanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Collaborative Work Management. {#dfrn3-collaborativeworkmanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Collaborative Work Management, such as specific requirements or compliance levels. {#dfrn3-collaborativeworkmanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : Docs in CWM Configurable Workspace support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Track and break down project tasks on a Board, while your work automatically rolls up to the plan in Project Workspace. * Save time and effort by importing existing tasks and stories into CWM. * Find relevant work easily by using filters in the Kanban view. * Generate scrum tasks for user stories using AI and improve visibility into sprint work. * Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]