--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Australia to Brazil # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Australia to Brazil This consolidated guide assists ServiceNow customers preparing to upgrade their Common Governance, Risk, and Compliance (GRC) features from the Australia to Brazil release. It summarizes new features, changes, and important upgrade considerations across the specified releases, focusing on what has been introduced, modified, or deprecated to help you manage your upgrade process effectively. Show full answer Show less ## Key Features * **GRC Notification Redirection (Australia 22.0.1 and 22.3.6):** Notification links in GRC applications automatically redirect users to the proper workspace view based on their persona and access permissions. If workspace access is unavailable, links default to the classic view. Dynamic routing further refines this behavior for configured workspaces. * **Monitor My Tasks Performance Enhancements (Australia 22.0.1 and 22.3.6):** The Tasks page now loads faster by initially displaying task counts as an overview, followed by progressive loading of detailed tasks. Task data refreshes at regular intervals with visible timestamps and refresh notifications, improving scalability for users with many tasks. * **ServiceNow Otto AI Platform Updates:** The conversational AI platform formerly known as Now Assist is renamed ServiceNow Otto, providing integrated AI capabilities across workflows in IRM. The Now Assist for IRM plugin is now called ServiceNow Otto for IRM. * **AI Model Changes:** The default large language model provider for new or inactive AI assets has shifted from the Now LLM Service to a third-party LLM, with existing configurations unchanged. For issue summarization skills, the default AI model is updated to Azure OpenAI GPT-5.4-mini, with options to select Google Gemini 3.5 Flash, OpenAI GPT 5.1, or GPT 5.4 mini based on your needs. ## Important Upgrade Information * There are no new features, removals, deprecations, or additional requirements specific to the Brazil release for Common GRC features. * Before upgrading to Brazil, review and complete any pre- and post-upgrade tasks related to your GRC environment. * Integrated Risk Management (IRM) is available through the ServiceNow Store; installation requests should be made there. ## Changes and Naming Conventions * The conversational AI experience is now branded as ServiceNow Otto instead of Now Assist, reflecting its expanded capabilities. * All references to Now Assist in Integrated Risk Management have been updated accordingly. ## What to Expect After Upgrade * Improved user experience with notification links seamlessly directing users to the correct workspace views. * Enhanced task management with faster loading times and real-time updates on task statuses. * Updated AI capabilities with new default models and expanded options to tailor AI-driven insights within your GRC processes. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__8} | Release | Release notes | |-|-| | Australia | [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__14} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__62} | Release | Release notes | |-|-| | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]