--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Core Business Suite release notes for upgrades from Australia to Brazil # Combined Core Business Suite release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Core Business Suite release notes for upgrades from Australia to Brazil This consolidated release notes document guides ServiceNow customers through upgrading the Core Business Suite (CBS) from the Australia release to the Brazil release. It summarizes new features, key changes, upgrade considerations, and activation processes relevant to the Core Business Suite across these releases, helping customers prepare for and execute their upgrades effectively. Show full answer Show less ## Important Upgrade Information * **Australia release enhancements:** Introduced enhanced protections for read-only fields with granular control via the new "readonlyoption" field to improve instance security while maintaining backward compatibility. * **ServiceNow AI Platform:** Launched a new AI experience with three licensing tiers---Foundation (basic insights), Advanced (productivity boost), and Prime (autonomous action and customization). * **ServiceNow Otto®:** The conversational AI platform integrated into ServiceNow workflows was renamed and enhanced to support agentic capabilities, multimodal interactions, and autonomous orchestration across systems. * **Brazil release continuation:** Maintains the AI Platform tiers and ServiceNow Otto enhancements introduced in Australia. ## New Features * **Knowledge Base management:** Permissions for business unit admins to own and manage Knowledge Bases and articles, supporting cross-departmental knowledge sharing. Available in CBS version 3.3.2 with ServiceNow Otto for Setup 5.0.20. * **Employee Hub and Employee Slate:** A consolidated employee support portal with conversational interface enabling issue reporting and service requests. * **Product Hub installation:** CBS applications can be installed directly via Product Hub according to subscription tiers. * **Requester role automation:** Automatic assignment of CBS requester roles to new employees reduces administrative overhead. * **Core Business Suite Analytics:** Centralized dashboard providing detailed and AI-enabled summaries of request activity across departments. * **Guided setup and configuration:** A new CBS home page supports streamlined installation and configuration of CBS applications across business units using guided flows. * **Group assignment:** Enables task and project management by assigning people to groups across CBS organizations. ## Changes * Introduction of iaadmin and iauser roles for CBS admins to provide broader permissions and control. These roles must be assigned explicitly as they are not granted by default. ## Removed and Deprecated Features No features or functionalities were removed or deprecated in the upgrade from Australia to Brazil. ## Activation and Installation * Core Business Suite is available via the ServiceNow Store. Customers should request installation through the store, which also provides access to all related apps and cumulative release notes. ## Additional Requirements and Considerations No new browser requirements, accessibility updates, or localization changes were introduced between Australia and Brazil releases. ## Key Outcomes for ServiceNow Customers * Enhanced security for read-only fields strengthens data protection without sacrificing flexibility. * The AI Platform's tiered licensing and ServiceNow Otto's evolved capabilities allow tailored AI adoption matching business needs. * Improved employee support and knowledge management foster better collaboration and service delivery across business units. * Automation and guided configuration reduce manual workload and speed up deployment and management of CBS applications. * Unified analytics provide actionable insights into business unit performance and request handling trends. * The upgrade lays a foundation to unify disparate processes across business units within a single, flexible product suite. Consolidated page of all release notes for Core Business Suite from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Core Business Suite release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Core Business Suite to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-corebusinesssuite-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : * The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US). * ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | | Brazil | Upgrade information : * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=brazil&ft:locale=en-US). * ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Core Business Suite. {#dfrn3-corebusinesssuite-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)[Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&family=australia&ft:locale=en-US) : Use the Knowledge module in CBS to adjust the default settings for Knowledge Base articles. You can also import articles, or create additional knowledge bases to support cross-functional knowledge sharing across business units. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)[Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&family=australia&ft:locale=en-US) : Provide specific permissions for business unit admins to own and manage Knowledge Base and Knowledge Base articles in different departments within CBS. The functionality is available with Core Business Suite version 3.3.2 along with ServiceNow Otto for Setup version 5.0.20. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)[Employee Hub for Core Business Suite](https://www.servicenow.com/docs/access?context=employee-slate-cbs&family=australia&ft:locale=en-US) : Provide your employees with a consolidated view of the Employee Center widgets with a conversational interface on Employee Slate. Raise issues, ask for information, or submit business unit-specific service requests conversationally. Employee Slate is the default employee support portal for CBS. [CBS on Product Hub](https://www.servicenow.com/docs/access?context=cbs-product-hub-overview&family=australia&ft:locale=en-US) : Install your CBS application directly from Product Hub, depending on your subscription tier. [Requester role enhancements](https://www.servicenow.com/docs/access?context=cbs-requester-role-enhancements&family=australia&ft:locale=en-US) : Automate assignment of the CBS requester role to enable admins reduce repetitive, manual work of assigning the role to each new employee. [View Core Business Suite Analytics](https://www.servicenow.com/docs/access?context=view-cbs-analytics&family=australia&ft:locale=en-US) : Access all CBS customer insights in one place to monitor and review request activity across departments, both detailed and in AI-enabled summaries on the Core Business Suite Analytics Dashboard. [Configure Core Business Suite using Otto](https://www.servicenow.com/docs/access?context=configure-cbs-using-now-assist&family=australia&ft:locale=en-US) : Use a guided flow to set up the CBS. [Otto requester experience](https://www.servicenow.com/docs/access?context=now-assist-configurations-requesters&family=australia&ft:locale=en-US) : Provide your employees with the AI-native requester experience in CBS. [Configure Core Business Suite using guided setup](https://www.servicenow.com/docs/access?context=config-cbs-using-guided-setup&family=australia&ft:locale=en-US) : Use the new CBS home page to initiate installations of different applications across BUs in one place. Track setup progress and receive guided configuration support from a unified product console. You can install and configure applications according to your business requirements. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)[Groups in Core Business Suite module](https://www.servicenow.com/docs/access?context=groups-cbs&family=australia&ft:locale=en-US) : Assign people to groups for task and project management across Core Business Suite organizations in CBS. | | Brazil | [Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&family=brazil&ft:locale=en-US) : Provide specific permissions for business unit admins to own and manage Knowledge Base and Knowledge Base articles in different departments within CBS. The functionality is available with Core Business Suite version 3.3.2 along with ServiceNow Otto® for Setup version 5.0.20. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Core Business Suite features. {#dfrn3-corebusinesssuite-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Exploring employee support](https://www.servicenow.com/docs/access?context=exploring-emp-home&family=australia&ft:locale=en-US) [Exploring supplier support](https://www.servicenow.com/docs/access?context=exploring-supplr-home&family=australia&ft:locale=en-US) : Provide CBS admins with ia_admin and ia_user roles to give them broader permissions and control. The roles aren't available for the CBS admin by default. | | Brazil | [Exploring employee support](https://www.servicenow.com/docs/access?context=exploring-emp-home&family=brazil&ft:locale=en-US) [Exploring supplier support](https://www.servicenow.com/docs/access?context=exploring-supplr-home&family=brazil&ft:locale=en-US) : Provide CBS admins with ia_admin and ia_user roles to give them broader permissions and control. The roles aren't available for the CBS admin by default. | [ ] ## Removed Between your current release family and Brazil, some Core Business Suite features or functionality were removed. {#dfrn3-corebusinesssuite-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Core Business Suite features or functionality were deprecated. {#dfrn3-corebusinesssuite-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Core Business Suite. {#dfrn3-corebusinesssuite-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Core Business Suite is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Core Business Suite, such as specific requirements or compliance levels. {#dfrn3-corebusinesssuite-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Core Business Suite we have noted them here. {#dfrn3-corebusinesssuite-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Accelerate application setup with Now Assist in CBS. * Launch CBS applications from a new admin home configuration console, and set up each application from the entry point. * Use the AI-native requester experience in CBS. * Get Employee Slate as your default employee support portal on CBS with two configuration options for more flexibility for different organizations. * Install CBS applications from the Product Hub depending on your subscription. * Automate assignment rules for the CBS requester role, enabling administrators reduce manual effort. * View performance insights and resolution trends across business units on the Core Business Suite Analytics dashboard. * Use the Knowledge module in Core Business Suite to adjust the settings of default knowledge bases, import or edit Knowledge Base articles, or create new ones across organization. * Assign specific persons to groups to organize tasks and projects across Core Business Suite. See [Core Business Suite](https://www.servicenow.com/docs/access?context=cbs-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | * Lays the foundation to unify disjointed processes across business units. * Fulfills different business needs for different personas within a single product suite. * Provides simplified setup and conversational requester experience. See [Core Business Suite](https://www.servicenow.com/docs/access?context=cbs-landing&family=brazil&ft:locale=en-US) for more information. | [ ]