--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined CRM API Core release notes for upgrades from Australia to Brazil # Combined CRM API Core release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined CRM API Core Release Notes for Upgrades from Australia to Brazil This consolidated release notes summary assists ServiceNow customers in preparing to upgrade the CRM API Core from the Australia release family to the Brazil release family. It provides an aggregated view of new features, changes, removals, deprecations, activation information, and other relevant upgrade details across the releases. Show full answer Show less ## Key Features and Changes * **Renaming of Application:** The CRM API Core Sales and Services API Core application has been renamed to simply **CRM API Core** in the Brazil release. * **Workflow Management Enhancements:** Brazil introduces capabilities to track and manage both synchronous and asynchronous CRM workflows. This ensures data accuracy by enabling sequential processing of dependent records and preventing conflicts across CRM operations. * **Request Processing Modes:** Customers can now configure request processing to operate in synchronous, asynchronous, or custom modes with customizable notifications, providing greater flexibility in handling CRM requests. * **Integration Enhancements:** The Brazil release supports bi-directional REST API integration with external Service Order Management systems, facilitating improved interoperability. ## Upgrade Considerations * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary upgrade tasks to ensure a smooth transition to Brazil. * **Activation:** For activation details, customers should refer to the ServiceNow Store to view available apps and submission procedures. * **No Updates Noted:** Many sections including new features, removals, deprecations, additional requirements, browser requirements, accessibility, and localization indicate no updates between Australia and Brazil releases. ## Expected Outcomes * Improved management and accuracy of CRM workflows through enhanced processing options. * Streamlined integration with external systems, enhancing CRM data coordination and operational efficiency. * Clear guidance and minimal disruption during upgrade due to the consolidated release notes and explicit no-update indications where applicable. Consolidated page of all release notes for CRM API Core from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family CRM API Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading CRM API Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-crmapicore-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for CRM API Core. {#dfrn3-crmapicore-summary__entry__8} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing CRM API Core features. {#dfrn3-crmapicore-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | [CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&family=brazil&ft:locale=en-US)Sales and Services API Core renamed to CRM API Core : Sales and Services API Core application has been renamed to CRM API Core. | [ ] ## Removed Between your current release family and Brazil, some CRM API Core features or functionality were removed. {#dfrn3-crmapicore-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some CRM API Core features or functionality were deprecated. {#dfrn3-crmapicore-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate CRM API Core. {#dfrn3-crmapicore-summary__entry__32} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Activation information : Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for CRM API Core, such as specific requirements or compliance levels. {#dfrn3-crmapicore-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for CRM API Core we have noted them here. {#dfrn3-crmapicore-summary__entry__62} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | * Track and manage synchronous and asynchronous CRM workflows. * Ensure data accuracy through sequential processing of dependent records and prevent conflicts across CRM operations. * Configure request processing modes (synchronous, asynchronous, or custom) with customizable notifications. * Integrate with external Service Order Management systems through bi-directional REST API. See [CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&family=brazil&ft:locale=en-US) for more information. | [ ]