--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Customer Contracts and Entitlements release notes for upgrades from Australia to Brazil # Combined Customer Contracts and Entitlements release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Contracts and Entitlements Release Notes for Upgrades from Australia to Brazil This consolidated release notes page assists ServiceNow customers in preparing for upgrades of Customer Contracts and Entitlements from the Australia release family to Brazil. It summarizes new features, changes, activation details, and important upgrade tasks relevant to this upgrade path. Notably, there are no updates or changes listed specifically for the Brazil release itself, but several important features introduced between Australia and Brazil are highlighted. Show full answer Show less ## New Features * **Derived Priced Products (Australia):** Enables dynamic price calculation to maintain pricing accuracy and consistency within contract-driven workflows. * **Contracts Consolidation (Australia):** Allows merging multiple contract lines or renewal quotes into single consolidated quotes, reducing duplication and improving renewal efficiency. * **Contracts Hierarchical List (Australia):** Provides agents a collapsible, hierarchical view of contract lines under customer contracts, simplifying navigation and workflow application. * **Contract Renewal Performance Improvements (Australia):** Improves large-scale renewal processing by enabling asynchronous workflows across quotes, orders, and opportunities. * **Early Renewal and Termination of Ramped Contract Lines (Australia):** Supports processing early renewals and terminations for contract lines with ramped pricing. * **Contracts and Entitlements for Buyer Organizations (Brazil):** Expands contract and entitlement creation beyond accounts and consumers to include buyer organizations with automatic updates on orders. * **Renewal Workflow Enhancements (Brazil):** Excludes terminated contracts or contract lines from renewals and deletes related renewal quote lines to maintain workflow accuracy. * **ServiceNow® Quote Experience Support (Brazil):** Integrates contract lifecycle workflows with ServiceNow Quote Experience for unified quoting, pricing, approval, and completion in one interface, ensuring consistent governance. ## Changes, Removals, and Deprecations There are no updates, removals, or deprecations reported for Customer Contracts and Entitlements features in either the Australia or Brazil releases. ## Activation Information Customer Contracts and Entitlements is part of the ServiceNow AI Platform and requires activation of the `com.snpsscore` plugin, which needs a separate subscription. This applies to both Australia and Brazil releases. Further configuration details are available under Post-Sales Support documentation. ## Additional Notes * No new browser requirements, localization considerations, or accessibility updates have been introduced between Australia and Brazil. * Highlighted enhancements between Australia and Brazil releases include improved contract management within the CSM Configurable Workspace, integration of contract and entitlement data into the common data model, and comprehensive management of contract lifecycle activities such as generating, renewing, modifying, suspending, resuming, and canceling contracts and entitlements. ## Practical Benefits for ServiceNow Customers * Improved pricing accuracy and operational efficiency through derived pricing and contract consolidation features. * Enhanced usability with hierarchical contract line views and faster renewal processing for large contract volumes. * Greater flexibility in managing contracts and entitlements for buyer organizations, supporting complex account structures. * Streamlined renewal workflows that automatically handle early terminations and maintain data integrity. * Unified quoting experience leveraging ServiceNow Quote Experience, simplifying contract-related quote management. By understanding and leveraging these features, customers can expect more efficient contract lifecycle management, improved accuracy in pricing and renewals, and an integrated user experience aligned with their business processes. Consolidated page of all release notes for Customer Contracts and Entitlements from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Derived priced products](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows. [Contracts consolidation](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication. [Contracts hierarchical list](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=australia&ft:locale=en-US) : Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list. This makes it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies. [Contract renewal performance improvements](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities. [Early renewal and termination of ramped contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Enables users to process early renewals and early terminations on contract lines that have ramps. | | Brazil | [Contracts and entitlements for buyer organizations](https://www.servicenow.com/docs/access?context=service-contract-form&family=brazil&ft:locale=en-US) : Enable users to create contracts and entitlements for buyer organizations, in addition to accounts and consumers. When an order fulfilled for a buyer organization is processed to a contract or entitlement, the buyer organization information is updated in contracts and entitlements automatically. [Enhancements in Renewal workflows](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=brazil&ft:locale=en-US) : Following enhancements have been made in the renewal workflow: * If a customer contract or customer contract line is terminated before its end date, it is excluded from the renewal workflow. * If a contract line is terminated before its end date, then the renewal quote line for that contract line is deleted. Support ServiceNow® Quote Experience for Contracts and Entitlements : Open quotes created from Customer Contracts and Entitlements lifecycle workflows in the ServiceNow® Quote Experience. Activating the Quote Experience plugin provides you a unified experience for creating, pricing, approving, and quote completion in a single interface. Quotes generated from contract renewal and amendment workflows in ServiceNow® Quote Experience maintains consistent workflows, pricing logic, and governance. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=australia&ft:locale=en-US). Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | Activation information : Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Support derived priced products in Contracts and Entitlements workflows. * Support contract consolidation and merge operations. * Support hierarchical list view for contract lines in customer contracts. * Enhance contract renewal performance with asynchronous processing. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=australia&ft:locale=en-US) for more information. | | Brazil | * View and manage contracts and entitlements directly within the CSM Configurable Workspace, tracking entitlements and improving contract compliance. * Establish relationships with existing customer data, such as sold products and install base items, by adding contract and entitlement data to the common data model. * Support customer needs ranging from account-based support entitlements to contracts with service plans that include complex entitlement coverage. * Manage the complete life cycle of customer contracts and entitlements, including generating, renewing, modifying, suspending, resuming, and canceling, through Contracts and Entitlement workflows. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=brazil&ft:locale=en-US) for more information. | [ ]