--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Digital End-User Experience release notes for upgrades from Australia to Brazil # Combined Digital End-User Experience release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Digital End-User Experience release notes for upgrades from Australia to Brazil This consolidated release notes document covers the key new features, changes, and upgrade information for ServiceNow's Digital End-User Experience (DEX) product from the Australia release through to Brazil. It is designed to help ServiceNow customers prepare for the upgrade by summarizing the enhancements and important considerations across these releases. Show full answer Show less Digital End-User Experience enables IT teams to monitor and remediate endpoint performance and application issues proactively, ensuring better device health and user productivity. It collects data from devices and applications, applies metric rules to detect problems, and supports automated or manual remediation actions. ## Key Features Introduced * **Remedial Actions:** New actions include resetting network adapters to restore WiFi connectivity and disabling non-essential startup programs to improve boot times and device performance. Brazil release adds actions to start/stop Windows services, clear system cache, and reset print spooler. * **Zoom Call Quality Diagnostics:** Integrated workflows help service desk agents diagnose and resolve Zoom call quality issues by correlating device, network, and application data with AI-powered root cause analysis and real-time guidance. * **Insights Reporting:** Generate, save, and access named insights reports from event log data collected by the DEX agent, supporting repeatable analysis by DEX Engineers and Administrators. * **AI-Powered Root Cause Analysis:** Use Now Assist to diagnose slow device boot times and Zoom call quality problems, receiving suggested resolutions and relevant knowledge articles. * **ServiceNow AI Platform Tiers:** Introduction of Foundation, Advanced, and Prime licensing tiers offering varying levels of AI-driven insights, productivity tools, and autonomous capabilities aligned with customer license levels. * **Process Monitoring:** Service desk agents can view automated snapshots of top CPU and memory-consuming processes in incident investigations, enabling quicker identification of resource-heavy processes causing issues. * **Event Monitoring:** Monitor critical system events on Windows and macOS devices including crashes, shutdowns, disk space warnings, failed logins, and service failures. Custom events can be added and event data is stored within ServiceNow for investigation. * **GPU Metrics:** Visibility into GPU and VRAM usage on devices helps detect graphics performance bottlenecks and memory-intensive workloads, supporting faster troubleshooting of rendering and performance issues. * **Application Performance by Version:** Track application performance metrics by version to accelerate incident resolution and improve deployment decisions. * **Bulk Remediation:** Apply remedial actions to multiple impacted devices simultaneously from the Insights page, improving service desk efficiency. * **Flow Designer Integration:** Execute remedial actions conditionally via Flow Designer when devices are online. * **Alert and Metric Rule Enhancements:** Rate limiting for metric rules prevents alert floods, and new extension points allow customization of how metric rule events trigger alerts. * **Browser Extension:** Enables monitoring of web application operational and performance metrics to extend DEX capabilities to browser-based environments. ## Changes and Improvements * Devices page now includes a direct link to the DEX dashboard for faster access by users with multiple roles. * Device Health Check's Diagnose view explains reasons behind poor or average health statuses when no actions are pending, providing clearer communication to end users. ## Activation and Requirements * Digital End-User Experience is available through the ServiceNow Store and must be requested for installation. * Browser requirements include enabling the DEX browser extension to monitor web applications effectively. * Localization supports all languages provided by the ServiceNow AI Platform. ## Practical Benefits for Customers * Improved endpoint and application performance visibility with comprehensive monitoring including network, device, application, and GPU metrics. * Automated and manual remediation options reduce mean time to resolution and enhance IT productivity. * AI-driven diagnostics for common issues like Zoom call quality and boot performance enable faster root cause analysis and guided resolution. * Bulk remediation features and enhanced reporting capabilities streamline service desk operations and support proactive IT management. * Customizable alerting and event monitoring allow customers to tailor DEX to their specific environment and operational needs. Consolidated page of all release notes for Digital End-User Experience from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Digital End-User Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Digital End-User Experience to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-digitalenduserexperience-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Digital End-User Experience. {#dfrn3-digitalenduserexperience-summary__entry__8} | Release | Release notes | |-|-| | Australia | [DEX remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=australia&ft:locale=en-US) : Resolve device performance and network connectivity issues with two new remedial actions. The Reset Network Adapter remedial action restores WiFi connectivity and resolves poor network performance despite strong signal strength. The Disable Startup Program remedial action reduces boot time and improves device performance after login by disabling non-essential startup programs. [Diagnose and resolve issues on DEX monitored devices](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&family=australia&ft:locale=en-US) : Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data. [\[Placeholder link text to key create-insights-report\]](https://www.servicenow.com/docs/access?context=create-insights-report&family=australia&ft:locale=en-US) : Generate an insights report from event log data collected by the DEX agent. Save useful queries as named reports in the Insights reporting area to preserve them for future use. After you save a report, it appears in the left navigation panel for quick access. IT operators, L2 analysts, DEX engineers, and administrators can save, name, and retrieve reports. Role-based access controls restrict save and retrieval operations to the DEX Engineer and Administrator roles. [AI-powered root cause analysis for Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&family=australia&ft:locale=en-US) : Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently. [Get AI driven insights for boot time performance](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&family=australia&ft:locale=en-US) : Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and knowledge articles to resolve boot performance problems quickly. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Reviewing top processes by resource usage](https://www.servicenow.com/docs/access?context=process-snapshot&family=australia&ft:locale=en-US) : Service desk agents can now view automated snapshots of the top 10 CPU and memory-consuming processes directly in the Investigation tab of incident records. The snapshots that are captured every 30 minutes are initially triggered when an incident is created and a configuration item is tagged. You can refresh and filter snapshots over different time ranges and monitor processes causing device issues. [Event monitoring with DEX](https://www.servicenow.com/docs/access?context=event-monitoring-dex&family=australia&ft:locale=en-US) : Monitor system events on Windows and macOS devices to track critical system events available with your base system, configure additional events to monitor, and review collected event data stored in your ServiceNow instance. Monitor system-level events, such as application crashes, unexpected shutdowns, disk space warnings, failed login attempts, and service failures. The DEX agent captures event data directly from managed endpoints. Activate or deactivate events or add custom events to extend monitoring beyond the base system catalog. [View GPU device metric details](https://www.servicenow.com/docs/access?context=user-device-metrics&family=australia&ft:locale=en-US) : Monitor GPU and VRAM (Video Random Access Memory) usage on the Device page to assess graphics performance and identify bottlenecks. GPU usage shows the percentage of graphics processing capacity in use, while VRAM usage highlights memory consumption for graphics intensive workloads. These metrics help detect rendering issues, memory intensive applications, and performance degradation enabling faster investigation and resolution of GPU related device problems. [Applications](https://www.servicenow.com/docs/access?context=dex-workspace-application-tab&family=australia&ft:locale=en-US) : Monitor application performance by application version to accelerate incident resolution and improve deployment quality. This enables the Service desk agent in faster root cause analysis and data-driven deployment decisions improving the overall end-user experience. [Bulk Remediation for Impacted Devices](https://www.servicenow.com/docs/access?context=dex-insights-and-lists&family=australia&ft:locale=en-US) : Select multiple impacted devices from the Insights page and apply remedial actions in bulk. Service desk agents can now resolve issues across multiple devices simultaneously, improving productivity and reducing manual effort. [DEX remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=australia&ft:locale=en-US) : The DEX base system includes the new remedial action Sync device to Intune. | | Brazil | [DEX remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=brazil&ft:locale=en-US) : You can now use remedial actions to start or stop a Windows service, clear the system cache, and reset the print spooler. [\[Placeholder link text to key execute-remedial-action-subflow\]](https://www.servicenow.com/docs/access?context=execute-remedial-action-subflow&family=brazil&ft:locale=en-US) : You can now execute remedial actions from Flow designer. Each action runs only when the device is online and the action applies to it. [Metric rule rate limiting](https://www.servicenow.com/docs/access?context=metric-rule-rate-limiting&family=brazil&ft:locale=en-US) : Metric rules and event rules are now rate limited per rule on the device. This helps prevent a single noisy rule from flooding the instance with alerts or events. [Customize DEX alert events](https://www.servicenow.com/docs/access?context=customize-dex-alert-events&family=brazil&ft:locale=en-US) : A new extension point for metric rule events gives you more control over how events are evaluated before alerts are triggered. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Digital End-User Experience features. {#dfrn3-digitalenduserexperience-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | [Devices](https://www.servicenow.com/docs/access?context=dex-workspace-devices-tab&family=brazil&ft:locale=en-US) : The Devices page now includes a link to DEX dashboard, so users with multiple roles can reach the DEX homepage faster. [Check device health from Employee Center](https://www.servicenow.com/docs/access?context=check-your-device-s-using-employee-center&family=brazil&ft:locale=en-US) : The Diagnose view in Device Health Check now explains why a category shows a **Poor** or **Average** status with no pending actions. It tells users that their IT team is reviewing additional metrics. | [ ] ## Removed Between your current release family and Brazil, some Digital End-User Experience features or functionality were removed. {#dfrn3-digitalenduserexperience-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Digital End-User Experience features or functionality were deprecated. {#dfrn3-digitalenduserexperience-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Digital End-User Experience. {#dfrn3-digitalenduserexperience-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=australia&ft:locale=en-US). | | Brazil | Browser requirements : Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=brazil&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Digital End-User Experience, such as specific requirements or compliance levels. {#dfrn3-digitalenduserexperience-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Accessibility information : Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | [ ] ## Localization information If there are specific localization considerations for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Enable service desk agents to view and manage the top 10 CPU and memory-consuming processes in the Investigation tab of incident records. Automated snapshots captured every 30 minutes enable you to quickly identify and end processes causing device issues, thus improving service desk productivity. * Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions. * Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues. * View device boot time metrics to assess system startup health and identify potential issues. * Gain deeper visibility into device performance with GPU (Graphics Processing Unit) utilization metrics. * Apply remedial actions to multiple devices at once directly from the Insights page to resolve issues faster with bulk remediation. * Monitor system-level events from Windows and macOS devices to gain deeper insight into device health and stability. Configure events of interest and capture event data directly in ServiceNow to support incident investigation and proactive service desk operations. * Generate event insights reports from collected event data to analyze device health trends and support incident investigation. * Save custom insight reports and access them from the left navigation panel for faster, repeatable analysis. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | * Digital End-User Experience (DEX) detects and fixes potential technology issues before they affect you. Your IT team deploys DEX to monitor computers and applications. * DEX collects usage and performance data from endpoints. It uses metric rules to detect issues, remediate them automatically, and engage you proactively. * With the DEX Desktop Assistant, you can troubleshoot local applications, use Virtual Agent, run network tests, and contact IT support. Admins can send alerts to your Desktop Assistant. * DEX includes DEX Application and Device Health, DEX Content Playbook, and DEX Desktop Assistant. Application and Device Health provides end-to-end visibility into applications, networks, and devices, regardless of location. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing-cf&family=brazil&ft:locale=en-US) for more information. | [ ]