--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Australia to Brazil # Combined Dispute Rules Content Pack for Mastercard release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Mastercard Release Notes for Upgrades from Australia to Brazil The Dispute Rules Content Pack for Mastercard helps ServiceNow customers manage and resolve Mastercard disputes efficiently. It determines chargeback eligibility based on Mastercard's latest rules and categorizes disputes using predefined criteria to ensure accurate processing. This consolidated release notes document covers changes, new features, and important upgrade tasks from the Australia release version to the Brazil release version. Show full answer Show less ## Key Features * **New Data Fields and Choice Values:** Additional data fields have been introduced on the Financial Transaction and Financial Transaction Authorization tables to support expanded Mastercard eligibility and ineligibility rules. This includes new choice values for `processingcode` and `merchantadvicecode` aligned with current Mastercard authorization data requirements. * **Chargeback Ineligibility Rule Updates:** Updated conditions for fraud-related ineligibility and processing errors improve compliance with the latest Mastercard Chargeback Guide. Specific updates include timing windows for fraud reports, documentation requirements, and refined conditions across multiple reason codes (RCs) such as RC 4871, RC 4834, and others. * **New Mastercard Dispute Sub-Categories:** Added sub-categories such as Installment Billing Dispute and Cardholder Dispute-Not Elsewhere Classified to cover additional dispute scenarios. * **Transit Transaction Updates:** Introduction of transit transaction type indicators and a new field to assess transit chargeback eligibility based on Mastercard clearing API data. * **Input Variables for Decision Tables:** New computed variables enable more precise evaluation of chargeback ineligibility rules, including sums of local transaction amounts and timing differences relevant to transit and authorization conditions. * **Dispute Questionnaire Enhancements:** Modified questions and added hard stop alerts improve the accuracy and efficiency of dispute intake processing. ## Upgrade and Activation Guidance * **Pre- and Post-Upgrade Tasks:** Confirm availability and population of new data fields on your instance after upgrading, especially the extension of `transactionAmountLocal` to the Authorization table. * **Installation:** The Content Pack is available for installation and upgrade via the ServiceNow Store. It requires the Financial Services Card Operations (snbomcreditcard) application to be installed. * **Parameter Use:** The `daysuntilmastercardruleeffectivedate` parameter supports rule evaluation against fixed effective dates without manual table edits, streamlining rule management. ## Key Outcomes for ServiceNow Customers * Maintain compliance with evolving Mastercard chargeback rules across multiple dispute categories including authorization, processing errors, and cardholder disputes. * Leverage new and updated data fields for precise chargeback eligibility assessment, reducing manual interventions and errors. * Benefit from enhanced dispute categorization and intake processes, improving resolution speed and accuracy. * Ensure smooth upgrade paths from Australia to Brazil releases with clear guidance on required tasks and feature changes. * Stay aligned with Mastercard's latest specifications, including handling of transit transactions and new dispute sub-categories. Consolidated page of all release notes for Dispute Rules Content Pack for Mastercard from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Mastercard to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackformastercard-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Australia release adds new data fields to the Authorization and Financial Transaction tables to support the new eligibility rules. The `transactionAmountLocal` field already exists in the Financial Transaction table but is being extended to the Financial Transaction Authorization table in this release. No other pre-existing fields are affected. After upgrading, confirm that the new fields are available and populated on your instance. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Dispute Rules Content Pack for Mastercard. {#dfrn3-disputerulescontentpackformastercard-summary__entry__8} | Release | Release notes | |-|-| | Australia | New choice values for Mastercard transactional data fields : Use the new processing_code and merchant_advice_code choice values on the Financial Transaction Authorization table to align with the current authorization data requirements of Mastercard. processing_code values: * 00 Purchase * 01 Withdrawal * 02 Debit Adjustment * 09 Purchase with Cash Back * 10 Visa Only. Account Funding * 17 Cash Disbursement * 18 Scrip Issue * 20 Purchase Return/Refund * 21 Deposit * 22 Credit Adjustment * 28 Payment Transaction * 30 Balance Inquiry * 40 Account Transfer * 90 Reserved for Future Use * 91 PIN Unblock * 92 PIN Change merchant_advice_code values: * 01 New account information available * 02 Cannot approve at this time, try again later * 03 Do not try again * 04 Token requirements not fulfilled for this token type * 05 Negotiated value not approved * 06 Original Transaction Approved * 07 Original Transaction Declined * 08 Original Transaction Approval Status Unknown * 21 Payment Cancellation * 22 Merchant does not qualify for product code * 24 Retry after 1 hour * 25 Retry after 24 hours * 26 Retry after 2 days * 27 Retry after 4 days * 28 Retry after 6 days * 29 Retry after 8 days * 30 Retry after 10 days * 40 Consumer non-reloadable prepaid card * 41 Consumer single-use virtual card number * 42 Sanctions score limit exceeded * 43 Consumer multi-use virtual card number * 44 Processing in progress * blank (no value) Retry with PIN * 90 Issuer decisioned * 99 Mastercard decisioned [July Store Release: New data field for Mastercard chargeback ineligibility rule assessment](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : A new Mastercard data field `programRegistrationId` has been added to the Financial Transaction table to support chargeback ineligibility rule evaluation for RC 4853 Cardholder Disputes sub-categories. The field is sourced from the Mastercard clearing API. This field identifies the program registration associated with a clearing transaction. The field displays both the program code and its description. Supported values include codes for person-to-person transfers, business disbursements, government and non-profit disbursements, merchant-presented QR transactions, and other Mastercard Send program types. [July Store Release: New input variables for Mastercard chargeback ineligibility rule assessment decision tables](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : New input variables have been added to support updated chargeback ineligibility rule evaluation for RC 4808 Authorization sub-categories. The following computed values are used as decision inputs across the Required Authorization Not Obtained, Expired Chargeback Protection Period, Stand-in or X-Code Approval after Issuer Decline, CAT 3 Devices, and Transit First Ride Risk Framework Claims decision tables: * `transit_clearing_amount_sum` --- the sum of local transaction amounts for matching transit clearing transactions, used to evaluate UK domestic contactless transit split-clearing ineligibility conditions. * `cpd_minus_declined_transit_auth_date_time` --- the number of days between a declined transit authorization and the chargeback protection date (CPD), used to assess TFRR/FRIL eligibility windows. * `financial_local_txn_amt_minus_auth_local_txn_amt` --- the difference between the financial and authorization local transaction amounts, used for RANO authorization amount difference conditions. [July Store Release: New Mastercard dispute sub-categories](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : The following new Mastercard dispute sub-categories are available: * Installment Billing Dispute-Participating Countries (RC 4850) * Cardholder Dispute-Not Elsewhere Classified-United States Domestic (RC 4854) [May Store Release: New data fields for Mastercard chargeback eligibility rules](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : New data fields sourced from the Mastercard authorization API and Mastercard clearing API have been added to support the expanded eligibility rules. Fields sourced from the Mastercard authorization API are available on the Financial Transaction Authorization table. Fields sourced from the Mastercard clearing API are available on the Financial Transaction table. New fields on the Financial Transaction Authorization table: * `adviceReasonCode` * `banknetDate` * `merchantAdviceCode` * `originalMessageTypeIdentifier` * `pinServiceCode` * `retrievalReferenceNumber` * `stan` * `transactionAmountLocal` Note: This field already exists in the Financial Transaction table and is being extended to the Financial Transaction Authorization table in this release. * `transactionAmountUsd` * `transmissionDateAndTime` New fields on the Financial Transaction table: * `businessServiceIdCode` * `cardDataInputCapability` * `cardholderAuthenticationCapability` * `servicecode` | | Brazil | New choice values for Mastercard transactional data fields : Use the new processing_code and merchant_advice_code choice values on the Financial Transaction Authorization table to align with the current authorization data requirements of Mastercard. processing_code values: * 00 Purchase * 01 Withdrawal * 02 Debit Adjustment * 09 Purchase with Cash Back * 10 Visa Only. Account Funding * 17 Cash Disbursement * 18 Scrip Issue * 20 Purchase Return/Refund * 21 Deposit * 22 Credit Adjustment * 28 Payment Transaction * 30 Balance Inquiry * 40 Account Transfer * 90 Reserved for Future Use * 91 PIN Unblock * 92 PIN Change merchant_advice_code values: * 01 New account information available * 02 Cannot approve at this time, try again later * 03 Do not try again * 04 Token requirements not fulfilled for this token type * 05 Negotiated value not approved * 06 Original Transaction Approved * 07 Original Transaction Declined * 08 Original Transaction Approval Status Unknown * 21 Payment Cancellation * 22 Merchant does not qualify for product code * 24 Retry after 1 hour * 25 Retry after 24 hours * 26 Retry after 2 days * 27 Retry after 4 days * 28 Retry after 6 days * 29 Retry after 8 days * 30 Retry after 10 days * 40 Consumer non-reloadable prepaid card * 41 Consumer single-use virtual card number * 42 Sanctions score limit exceeded * 43 Consumer multi-use virtual card number * 44 Processing in progress * blank (no value) Retry with PIN * 90 Issuer decisioned * 99 Mastercard decisioned New data field for Mastercard transit chargeback eligibility rules : Assess transit chargeback eligibility using the transit transaction type indicator on the Financial Transaction table. The field is sourced from the transitProgramCode field of the Mastercard clearing API and supports Mastercard-defined values 01 through 10. New input variable for Mastercard chargeback ineligibility rule assessment decision tables : Evaluate chargeback ineligibility conditions against a fixed Mastercard rule effective date without editing decision tables. The days_until_mastercard_rule_effective_date parameter calculates the number of days until the rule takes effect. The parameter is used as a decision input across the reason code (RC) 4808 Authorization and RC 4837, RC 4849, RC 4870, and RC 4871 Fraud decision tables. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Dispute Rules Content Pack for Mastercard features. {#dfrn3-disputerulescontentpackformastercard-summary__entry__14} | Release | Release notes | |-|-| | Australia | Updated Mastercard chargeback ineligibility rule for fraud : The ineligibility condition for RC 4871 (Chip Liability Shift, Lost, Stolen, or Never Received Issue (NRI) Fraud) correctly evaluates the fraud-report timing window. A dispute is ineligible only when it is not raised within three days of the transaction being reported lost, stolen, or never received in the fraud and loss database. The condition also requires a fraud report ID to be present. The associated chargeback ineligibility reason text is updated to match the current wording in the Mastercard Chargeback Guide. [July Store Release: Build and update Mastercard chargeback ineligibility rules --- Processing Errors](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : Ineligibility rule conditions have been updated across the RC 4834 Processing Errors sub-categories to align with the latest Mastercard Chargeback Guide. Updated sub-categories include Transaction Amount Differs, Currency Errors, Cardholder Debited More than Once for the Same Goods or Services, ATM Funds Not Dispensed, Charges for Loss, Theft, or Damages, Merchant Refund Correcting Error Resulted in Cardholder Currency Exchange Loss, Improper Merchant Surcharge, Unreasonable Amount, and Cash was not properly provided from a Purchase with Cash Back transaction. For Currency Errors: A new ineligibility condition has been added. CE is not applicable for ATM transactions (MCC 6011) where either the card was issued outside Europe or the terminal is located outside Europe. For Transaction Amount Differs: The documentation requirements for this sub-category have been updated. For Maestro cards issued in Europe used at terminals outside Europe, no documentation is required. Brazil domestic disputes involving gratuity amounts now have explicit documentation requirements. [July Store Release: Build and update Mastercard chargeback ineligibility rules --- Cardholder Disputes](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : Ineligibility rule conditions have been added or updated across the following RC 4853 Cardholder Disputes sub-categories to align with the latest Mastercard Chargeback Guide: * Addendum Dispute * Cardholder Dispute of a Recurring Transaction * Counterfeit Goods * Digital Goods Purchase of USD/EUR 25 or Less * Goods or Services Not Provided * Goods or Services Were Either Not as Described or Defective * No-Show Hotel Charge * Refund Not Processed * Refund Posted as a Purchase * Timeshares * Transaction Did Not Complete * Travel/Entertainment Services Not Provided/Not as Described and Merchant Voucher Issued New ineligibility rule conditions have also been added for the Cardholder Dispute-Not Elsewhere Classified-United States Domestic (RC 4854) sub-category. [Dispute Rules Content Pack for Mastercard chargeback eligibility rules updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : Determine the eligibility of a selected transaction for chargeback through chargeback eligibility rules transformed into technical formulas. For May Store release, new ineligibility conditions have been added across all five existing RC 4808 Authorization sub-categories: * Required Authorization Not Obtained (RANO) * Expired Chargeback Protection Period (ECPP) * Stand-in or X-Code Approval after Issuer Decline (SIXCAID) * CAT 3 Devices (CAT3D) * Transit First Ride Risk Framework Claims (TFRR) For May Store release, expanded eligibility rules for the following fraud dispute reason codes: * RC 4837 (No Cardholder Authorization) * RC 4849 (Questionable Merchant Activity) * RC 4870 (Chip Liability Shift) * RC 4871 (Chip Liability Shift -- Lost/Stolen/Never Received Issue (NRI) Fraud) [Dispute Rules Content Pack for Mastercard intake questionnaire updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) : Benefit from the dispute questionnaire provided through Dispute Rules Content Pack for Mastercard with some modified questions and added hard stop alerts. | | Brazil | Updated Mastercard chargeback ineligibility rule for fraud : The ineligibility condition for RC 4871 (Chip Liability Shift, Lost, Stolen, or Never Received Issue (NRI) Fraud) correctly evaluates the fraud-report timing window. A dispute is ineligible only when it is not raised within three days of the transaction being reported lost, stolen, or never received in the fraud and loss database. The condition also requires a fraud report ID to be present. The associated chargeback ineligibility reason text is updated to match the current wording in the Mastercard Chargeback Guide. Updated Mastercard chargeback ineligibility rules for fraud : Ineligibility rule conditions are updated for the following reason codes: * RC 4837 (No Cardholder Authorization) * RC 4849 (Questionable Merchant Activity) * RC 4870 (Chip Liability Shift) * RC 4871 (Chip Liability Shift, Lost, Stolen, or Never Received Issue (NRI) Fraud) The Mastercard Commercial Payments Account ineligibility condition and its associated formula apply only until the Mastercard rule effective date of October 23, 2026. The same condition applies across all four reason codes. The chargeback ineligibility reason text for RC 4849 is also updated to match the wording in the Mastercard Chargeback Guide. Updated Mastercard chargeback ineligibility rules for authorization : Ineligibility rule conditions are added or updated for the following RC 4808 Authorization sub-categories: * Required Authorization Not Obtained (RANO). A new ineligibility condition applies to automated fuel dispenser transactions under merchant category code 5542 in Japan. The condition applies to transactions up to JPY 15,000 at CAT 1, CAT 2, and CAT 6 terminals. This condition takes effect after October 23, 2026. * Transit First Ride Risk Framework Claims (TFRR) and Transit First Ride Issuer Liability Framework Claims (FRIL). Two conditions and their associated formula read the transit transaction type indicator from the Financial Transaction table instead of the Financial Transaction Authorization table. Transit transaction type indicator values : The transit transaction type indicator values on the Financial Transaction Authorization table match the current Mastercard specification. Value 02 reads Deferred retail like, and values 09 and 10 are available for selection. | [ ] ## Removed Between your current release family and Brazil, some Dispute Rules Content Pack for Mastercard features or functionality were removed. {#dfrn3-disputerulescontentpackformastercard-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Dispute Rules Content Pack for Mastercard features or functionality were deprecated. {#dfrn3-disputerulescontentpackformastercard-summary__entry__26} | Release | Release notes | |-|-| | Australia | For July store release, the sub-category RC 4834 --- Late Presentment has been removed. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Mastercard. {#dfrn3-disputerulescontentpackformastercard-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Dispute Rules Content Pack for Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Dispute Rules Content Pack for Mastercard from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). to install it on your instance. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : This application requires Financial Services Card Operations (sn_bom_credit_card) to be installed. | | Brazil | Additional requirements : Requires Financial Services Card Operations (sn_bom_credit_card). | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Mastercard, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackformastercard-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Mastercard we have noted them here. {#dfrn3-disputerulescontentpackformastercard-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Keep Mastercard dispute assessments compliant with updated chargeback ineligibility rules across the Authorization, Processing Errors, and Cardholder Disputes categories. * Assess chargeback eligibility accurately using new data fields sourced from the Mastercard authorization and clearing APIs. See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | Dispute Rules Content Pack for Mastercard enables you to manage and resolve Mastercard disputes, determine chargeback eligibility based on Mastercard rules, and categorize disputes using predefined criteria for accurate processing. See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]