--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Document Services release notes for upgrades from Australia to Brazil # Combined Document Services release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Services Release Notes for Upgrades from Australia to Brazil This consolidated release notes page helps ServiceNow customers prepare for upgrading Document Services from the Australia release family to Brazil by summarizing all relevant features, changes, and important upgrade information. It combines notes across releases to provide clarity on new capabilities, modifications, and activation steps specific to Document Services. Show full answer Show less ## Key Features Introduced Between Australia and Brazil * **AI-Powered Redaction:** Automatically detect and redact sensitive data in documents using AI, with options to review AI suggestions and assign compliance codes to protect confidential information before sharing. * **Voice Assist for Docs Skill:** Generate audio summaries of documents and interact via voice queries to extract key information, supporting hands-free and accessible document interactions. * **Document Management in Workspace:** Manage and collaborate on documents efficiently through a unified interface featuring intuitive folder structures, streamlined cloud integration, drag-and-drop uploads, quick actions, metadata editing, version tracking, granular permissions, and embedded workflows. * **Granular Admin Roles:** Enable developers and administrators to perform Document Services configuration tasks without requiring full admin privileges, enhancing security and role-based access control. ## Notable Changes * **ServiceNow Otto Renaming and Enhancements:** The conversational AI platform is now known as ServiceNow Otto®, offering multimodal interactions and autonomous orchestration integrated into workflows. * **Expanded Document Viewer Availability:** The Next Experience Document Viewer is now accessible in Classic UI (UI16), Service Portals, and Workspace, bringing features like document summary, voice Q\&A, and smart/manual redaction to more interfaces. * **Smart Document Skill Default Activation:** This feature is enabled across all tables by default during upgrade, preserving existing configurations and ensuring broad AI-powered document processing. ## Activation and Requirements * **Document Services Activation:** Active by default as part of the ServiceNow AI Platform. * **Document Management Plugin:** Requires activation of the Document Management plugin (com.snc.platformdocumentmanagement) for enhanced document handling features. * **Multi Provider Document Services Framework:** Must be installed via ServiceNow Store; essential for supporting multiple document services providers. * **ServiceNow Store:** Customers can request and manage Document Services-related apps through the ServiceNow Store, which also provides cumulative release notes. ## Important Upgrade Considerations * No removed or deprecated Document Services features were noted between Australia and Brazil. * No changes to browser requirements, accessibility, or localization were introduced in this upgrade cycle. * Pre- and post-upgrade tasks should be reviewed and completed as outlined to ensure a smooth transition. ## Benefits for ServiceNow Customers * Enhanced document security and compliance through AI-driven sensitive data redaction. * Improved user experience with voice-enabled interactions and audio summaries for documents. * Centralized and efficient document management within Workspace and across interfaces. * More secure administrative control with granular roles limiting full admin access. * Broader access to AI capabilities via ServiceNow Otto across multiple UI experiences. Consolidated page of all release notes for Document Services from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Services to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentservices-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Document Services. {#dfrn3-documentservices-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Redact sensitive data from documents using AI](https://www.servicenow.com/docs/access?context=redact-sensitive-data-using-AI&family=australia&ft:locale=en-US) : Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents. [Voice Assist for Docs skill](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&family=australia&ft:locale=en-US) : Generate audio summaries and interact using voice-based questions to understand and extract key information from documents. [Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US) : Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US) : Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Document Services features. {#dfrn3-documentservices-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Document Viewer](https://www.servicenow.com/docs/access?context=Documentviewer&family=australia&ft:locale=en-US) : The Next Experience Document Viewer is now available in the Classic UI (UI16) and Service Portals in addition to Workspace. ServiceNow Otto features including document summary, voice Q\&A, smart redaction, and manual redaction are available. [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=australia&ft:locale=en-US) : Use Smart Document skill across all tables.Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Document Services features or functionality were removed. {#dfrn3-documentservices-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Document Services features or functionality were deprecated. {#dfrn3-documentservices-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Services. {#dfrn3-documentservices-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US). Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Services, such as specific requirements or compliance levels. {#dfrn3-documentservices-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Introduced granular roles to complete administrative configuration tasks without requiring the full admin role. * Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities. * Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view. * Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards. * Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card. * Manage documents using a common document viewer across Platform/UI16 and Workspace to access ServiceNow Otto features including document summary, voice Q\&A, smart redaction, along with manual redaction * Enable Smart Document Skill across all tables by default, removing the need for manual configuration. * Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements * Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]