--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Employee Center release notes for upgrades from Australia to Brazil # Combined Employee Center release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Center Release Notes for Upgrades from Australia to Brazil This consolidated document provides a comprehensive guide for ServiceNow customers upgrading Employee Center from the Australia release to the Brazil release. It includes important upgrade information, new features, changes, and activation instructions to help you prepare and execute a smooth upgrade process. Show full answer Show less ## Important Upgrade Information Before upgrading to Brazil, review and complete pre- and post-upgrade tasks to ensure stability and compatibility. Notably, the Australia release introduced enhanced security controls for read-only fields within the ServiceNow AI Platform®, adding granular control levels such as **strictreadonly** and **clientscriptmodifiable**. These backend changes improve instance security while maintaining backward compatibility. Reference KB2718122 for technical guidance on identifying and adjusting affected fields. ## New Features Introduced Between Australia and Brazil * **Simplified Navigation:** A modern, left-aligned, one-level navigation that reduces cognitive load and adapts across desktop and mobile devices for a seamless employee experience. * **AI-Driven Request Approvals:** AI Agent accelerates approvals by aggregating details, validating requests against policies, and recommending decisions to managers. * **Configurable Widget Heading Levels:** Admins can set widget heading levels (H1--H6) to enhance accessibility and comply with organizational standards, improving navigation for screen readers and keyboard users. * **Enhanced Requests Experience:** Tab-specific filters enable employees to find relevant requests faster, while admins gain more control over page design and curation. * **ServiceNow Otto Chat Integration:** Integration with Moveworks AI assistant empowers employees with conversational support to ask questions, receive instant answers, and complete tasks end-to-end within Employee Center and Employee Center Pro. * **Quick Start Tests:** Post-upgrade tests help verify Employee Center functionality, especially useful for customized environments. There were no new features added specifically in the Brazil release beyond those introduced since Australia. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were recorded for Employee Center features between the Australia and Brazil releases. ## Activation and Installation Employee Center must be installed by requesting it from the ServiceNow Store. This applies to both Australia and Brazil releases. The ServiceNow Store provides access to available apps and submission information. For cumulative release history, consult the ServiceNow Store version history release notes. ## Accessibility Enhancements Both Australia and Brazil releases improved accessibility by allowing administrators to configure widget heading levels (H1--H6). This facilitates clear heading hierarchies, enhancing navigation for screen reader and keyboard users and supporting compliance with accessibility standards. ## Additional Information * **Localization and Browser Requirements:** No updates or changes were noted for localization or browser support. * **Highlight Features:** Employee Center now offers a unified portal to consolidate employee workflows, services, and information across multiple departments such as IT, HR, Workplace, Legal, and Procurement without extensive configuration. This centralization streamlines service delivery and employee engagement. * **Now Mobile App:** Supports managing tasks and accessing company resources via mobile devices, including automatic assignment of employee taxonomy to the Mobile Employee Service portal (MESP). * **ServiceNow Otto for Employee Experience:** Provides seamless conversational interactions with the ServiceNow Otto AI assistant to improve employee engagement and support. Consolidated page of all release notes for Employee Center from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Center to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeecenter-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Center. {#dfrn3-employeecenter-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Simplified Navigation](https://www.servicenow.com/docs/access?context=simple-portal-navigation-ec&family=australia&ft:locale=en-US) : Simplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile. [Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US) : Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers. [Configure widget heading levels for accessibility](https://www.servicenow.com/docs/access?context=config-heading-widget-instance&family=australia&ft:locale=en-US) : Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. [Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=australia&ft:locale=en-US) : Improve the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes. [ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US) : Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro. [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Center features. {#dfrn3-employeecenter-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Center features or functionality were removed. {#dfrn3-employeecenter-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Center features or functionality were deprecated. {#dfrn3-employeecenter-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Center. {#dfrn3-employeecenter-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Employee Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Employee Center by by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Center, such as specific requirements or compliance levels. {#dfrn3-employeecenter-summary__entry__50} | Release | Release notes | |-|-| | Australia | Accessibility information : Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users. | | Brazil | Accessibility information : * Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users. | [ ] ## Localization information If there are specific localization considerations for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Center we have noted them here. {#dfrn3-employeecenter-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Add editable, tab-specific filters to the Enhanced Requests Experience functionality on the Employee Center portal to make searching and managing requests more streamlined. * Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News \& Events AI Agent in the Now Assist for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company. * Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams. * Add granular admin roles to create an Employee profile. * Simplify how employees move through by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile. * Improve accessibility by allowing admins to configure widget heading levels (H1--H6) to meet organizational standards and support technologies. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | With Employee Center, you can deliver a unified portal experience that connects your enterprise systems in one centralized destination. * Scale service delivery across multiple departments---IT, HR, Workplace, Legal, and Procurement---without extensive configuration. * Extend portal functionality with a wide variety of customizable features tailored to your organization's needs. * You can consolidate employee workflows, information, and services in a single accessible location. * You can streamline service delivery and engagement for your entire employee base. See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=brazil&ft:locale=en-US) for more information. [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&family=brazil&ft:locale=en-US) : Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device. Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record. [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=brazil&ft:locale=en-US) : Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with ServiceNow Otto. | [ ]