--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Employee Slate for ITSM release notes for upgrades from Australia to Brazil # Combined Employee Slate for ITSM release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Employee Slate for ITSM Release Notes for Upgrades from Australia to Brazil This consolidated guide assists ServiceNow customers in preparing for upgrades of Employee Slate for ITSM from the Australia release to the Brazil release. It combines all relevant release notes, highlighting new features, changes, activation steps, and important information to ensure a smooth transition and maximize the use of updated capabilities. Show full answer Show less ## New Features Between the Australia and Brazil releases, several key features were introduced to enhance user experience and service management: * **Email Notifications:** Receive updates on walk-in visits and service subscription statuses to stay informed. * **Tech Lounge Services:** Access the Tech Lounge page to check status, join walk-in queues, or book appointments with live availability. * **Conversational Assisted Booking:** Use natural language requests via the Otto assistant to book Tech Lounge appointments or initiate walk-up experiences. * **Outages and Maintenance Visibility:** View active outages (highlighted in red) and scheduled maintenance (highlighted in amber) directly on the Employee Slate home page, with an "All systems operational" message when no issues are present. * **Service Status Page:** Open a dedicated page for detailed views of all services and affected service details. * **Ask Otto Outage Summary:** Utilize an AI chat feature on the Service Health banner to automatically summarize current active outages without typing a query. ## Changes and Removals There were no changes, removals, or deprecations noted for Employee Slate for ITSM features between Australia and Brazil releases. ## Activation Information * **Australia Release:** Activate Employee Slate for ITSM by configuring Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. The product is available in the ServiceNow Store. * **Brazil Release:** Activate by enabling the ITSM Employee Slate for Moveworks plugin. Configuration details are provided to complete activation. ## Additional Information * **Browser, Accessibility, and Localization:** No updates or new requirements were introduced in these areas for either release. * **Highlights:** The Brazil release continues to emphasize enhanced visibility of service health, seamless Tech Lounge interactions, and natural language assistance through Otto, improving end-user engagement and operational transparency. ## Practical Impact for ServiceNow Customers Upgrading to the Brazil release enables your employees to receive timely notifications, effortlessly manage Tech Lounge visits, and stay informed about system health directly from their Employee Slate interface. The integration of AI-powered assistance through Otto streamlines interaction and reduces friction in booking and outage inquiries. Activation requires enabling specific plugins and configuring Moveworks appropriately, ensuring you can leverage these enhancements effectively. Consolidated page of all release notes for Employee Slate for ITSM from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Employee Slate for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Employee Slate for ITSM to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-employeeslateforitsm-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Join a walk-in queue or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. [Viewing outages and maintenance](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : View active outages and upcoming scheduled maintenance directly on the Employee Slate for ITSM home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When no issues are active, the card displays an "All systems operational" state. [Service status page](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service. [Ask Otto outage summary](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US) : Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question. | | Brazil | [Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : * Send email notifications to keep you updated on your walk-in visit. * Send email notifications when a user subscribes to a service to keep them informed of the subscription status. [Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : Check tech lounge status, join a walk-in queue, or book an appointment using the Tech Lounge page. [Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=brazil&ft:locale=en-US) : Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Employee Slate for ITSM features. {#dfrn3-employeeslateforitsm-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Employee Slate for ITSM features or functionality were removed. {#dfrn3-employeeslateforitsm-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Employee Slate for ITSM features or functionality were deprecated. {#dfrn3-employeeslateforitsm-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Employee Slate for ITSM. {#dfrn3-employeeslateforitsm-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Enable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=australia&ft:locale=en-US). Important: Employee Slate for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Employee Slate for ITSM, such as specific requirements or compliance levels. {#dfrn3-employeeslateforitsm-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Employee Slate for ITSM we have noted them here. {#dfrn3-employeeslateforitsm-summary__entry__62} | Release | Release notes | |-|-| | Australia | * See active outages and scheduled maintenance directly on the Employee Slate for ITSM home page, without navigating to a separate page. * Investigate service status in more depth from a dedicated Service Status page. * Ask Otto to summarize current active outages in one select, directly from the home page banner. * Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=australia&ft:locale=en-US) for more information. | | Brazil | * View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page. * Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service. * Ask Otto to summarize current active outages directly from the home page banner. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking. See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=brazil&ft:locale=en-US) for more information. | [ ]