--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined EMR Provider Directory Sync Sync release notes for upgrades from Australia to Brazil # Combined EMR Provider Directory Sync Sync release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined EMR Provider Directory Sync Sync Release Notes for Upgrades from Australia to Brazil This consolidated release notes document covers the EMR Provider Directory Sync Sync upgrades from the Australia release family to Brazil. It is designed to help ServiceNow customers understand new features, changes, and upgrade instructions relevant to this transition. The page includes notes on pre- and post-upgrade tasks, activation steps, and important considerations for maintaining synchronization of provider directory data via FHIR. Show full answer Show less ## Key Features * **FHIR Sync Process:** A scheduled job runs an orchestration subflow importing four FHIR R4 resources---Organization, Location, Practitioner, and PractitionerRole---in dependency order. These resources are upserted into the Healthcare Operations data model keyed by their FHIR resource IDs. * **Initial and Delta Loads:** The initial full load imports all data, while subsequent runs use the previous successful run's timestamp to import only changed resources, optimizing sync efficiency. * **Sync Monitoring and Troubleshooting:** Each sync run generates detailed FHIR Sync Log entries per resource type, recording status, processed and skipped counts, and a correlation ID. This allows administrators to monitor synchronization health and troubleshoot issues effectively. * **Business Location Classification:** Imported organizations are classified as internal or external business locations via an editable decision table, enabling accurate organization management within Healthcare Operations. * **Automated Daily Syncs:** The system supports configurable daily scheduled syncs to keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships up to date without manual intervention. ## Activation and Prerequisites * EMR Provider Directory Sync Sync is available for installation via the ServiceNow Store. Customers should request it there and review the cumulative release notes for all related apps. * The application depends on the HL7 FHIR Spoke and Healthcare Operations along with Healthcare and Life Sciences data-model applications. Ensure these prerequisites are installed to enable full functionality. ## Upgrade and Release Notes Highlights * No updates or changes were introduced specifically in the Brazil release family compared to Australia; the primary new features and functionality were established in Australia. * There are no removals, deprecations, or browser requirement changes noted between Australia and Brazil releases. * No additional localization, accessibility, or highlight considerations were introduced for Brazil. ## Practical Implications for ServiceNow Customers By upgrading to the Brazil release, customers can continue leveraging the robust FHIR-based synchronization capabilities introduced in Australia, ensuring provider directory data stays accurate and current with minimal manual maintenance. The detailed logging and monitoring features support operational transparency and issue resolution, critical for healthcare environments. Proper installation and prerequisite fulfillment are essential for a smooth upgrade experience. Consolidated page of all release notes for EMR Provider Directory Sync Sync from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family EMR Provider Directory Sync Sync release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading EMR Provider Directory Sync Sync to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__8} | Release | Release notes | |-|-| | Australia | [How the FHIR sync works](https://www.servicenow.com/docs/access?context=hco-fhir-how-it-works&family=australia&ft:locale=en-US) : A scheduled job runs an orchestration subflow that imports the four FHIR resources in dependency order and upserts them into the Healthcare Operations data model, keyed on the FHIR resource ID. [Run the initial load](https://www.servicenow.com/docs/access?context=hco-fhir-run-initial-load&family=australia&ft:locale=en-US) : After the initial full load, each run uses the previous successful run's timestamp as a watermark to import only resources changed since then. [Monitor and troubleshoot FHIR sync runs](https://www.servicenow.com/docs/access?context=hco-fhir-monitor-sync&family=australia&ft:locale=en-US) : Each run records one FHIR Sync Log row per resource type, with status, processed and skipped counts, and a shared correlation ID, so admins can monitor and troubleshoot syncs. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing EMR Provider Directory Sync Sync features. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some EMR Provider Directory Sync Sync features or functionality were removed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some EMR Provider Directory Sync Sync features or functionality were deprecated. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__32} | Release | Release notes | |-|-| | Australia | Install EMR Provider Directory Sync by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). This application depends on the HL7 FHIR Spoke and on the Healthcare Operations and Healthcare and Life Sciences data-model applications. For the full list, see [Prerequisites for the FHIR integration](https://www.servicenow.com/docs/access?context=hco-fhir-prerequisites&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for EMR Provider Directory Sync Sync, such as specific requirements or compliance levels. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance. * Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load. * Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run. * Classify imported organizations as internal or external business locations using an editable decision table. See [EMR Provider Directory Sync](https://www.servicenow.com/docs/access?context=hco-fhir-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]