--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Enterprise Asset Management release notes for upgrades from Australia to Brazil # Combined Enterprise Asset Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Enterprise Asset Management release notes for upgrades from Australia to Brazil This consolidated release notes document assists ServiceNow customers upgrading Enterprise Asset Management (EAM) from Australia to Brazil releases. It summarizes new features, changes, deprecations, activation guidance, and other relevant information to help you prepare for and successfully manage your upgrade. The notes cover multiple EAM-related applications available on the ServiceNow Store. Show full answer Show less ## New Features * **Enterprise Catalog Categories:** Organize product catalog items into logical categories within the Service Catalog to enhance item discovery and request efficiency. * **AI-Assisted Bulk Import:** Import enterprise models and assets more efficiently using AI to automatically map and align external data with ServiceNow tables. Save mappings as templates and receive real-time error feedback. * **Seeded Import Templates:** Use preconfigured templates with implementation aids for manual import of enterprise models and assets, simplifying the import process. * **Installation from Admin Home:** Install EAM and dependent applications easily via the Admin Home page, which provides an overview of entitled apps. * **Agentic Workflows for Asset Requests and Repairs:** Automate asset sourcing through AI agents that manage stockroom allocation, transfers, and purchase orders. Generate real-time, AI-driven troubleshooting and repair instructions to streamline maintenance. * **ServiceNow AI Platform Tiers:** Access AI capabilities based on license tiers---Foundation (basic insights), Advanced (productivity boosts), and Prime (autonomous AI with customization). * **Work Order Plans:** Define, schedule, and track complex, asset-centric tasks using reusable, structured work order playbooks accessible via the ServiceNow Mobile Agent app. * **Multimedia Equipment Management:** Manage multimedia production equipment models and assets comprehensively within the Enterprise Asset Workspace. * **Granular Admin Roles and ACL Updates:** Replace broad admin privileges with precise role assignments to enhance security and administrative control. * **Unified Enterprise Asset Inventory Auditing:** Conduct single audits covering hardware and enterprise assets, including consumables. Use the ServiceNow Agent app for real-time asset scanning, creation, and location updates. Field Service Management agents can audit personal stockroom assets with controlled access. ## Changes * **Menu Renaming:** The "Product catalogs" menu item is renamed to "Product catalog items" in the Admin center navigation panel for clarity. * **ServiceNow Otto® Rebranding:** The conversational AI platform formerly known as ServiceNow Otto is now branded simply as ServiceNow Otto®, reflecting its evolved AI capabilities across workflows and multimodal interactions. * **Work Management Enhancements:** The Enterprise Asset Workspace's Work management view now includes work order plan reports, tabs for managing plans and templates, and an Affected assets tab showing all assets linked to work orders, supporting asset groups and multiple assets per task. * **New Work Types:** Shutdown and Startup task types help manage asset lifecycle operations effectively. * **Calibration and Condition Work Orders:** When created for asset groups, separate playbooks or condition lines are generated per asset to ensure thorough task completion. ## Deprecations * **Now LLM Service Gemma 4:** The latest AI model is added to the Now LLM Service portfolio, hosted and governed by ServiceNow. Older models remain available only for existing AI components and are deprecated for new development. * **Import Templates:** Enterprise model and asset import templates generated from staging tables are replaced with seeded import templates to standardize import processes. ## Activations and Application Availability Enterprise Asset Management and related applications must be requested and installed from the ServiceNow Store. These include: * Enterprise Asset Management core application * Industry-specific apps such as Healthcare, Facilities, Data Center and Network Asset Management (DCNAM), and Providers * Operational Technology (OT) Asset Management Refer to the ServiceNow Store for installation requests and the cumulative version history release notes. ## Accessibility and Localization Brazil release includes enhanced reflow support, allowing content zoom up to 400% with automatic vertical stacking layouts for improved usability by users with low vision or on varied devices. No other localization updates are noted. ## Key Outcomes for ServiceNow Customers * Improved efficiency in managing enterprise assets through AI-assisted imports and automated workflows. * Enhanced control and visibility of asset-related work with new work order planning, tracking, and reporting tools. * Greater security and role-based access in administrative functions. * Streamlined and unified inventory auditing process to maintain accurate asset records and reduce shrinkage. * Access to advanced AI capabilities tailored by licensing tier to optimize asset management productivity. * Ability to manage complex asset groups, including multimedia equipment, with dedicated tools and lifecycle workflows. Consolidated page of all release notes for Enterprise Asset Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Enterprise Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Enterprise Asset Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-enterpriseassetmanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Enterprise Asset Management. {#dfrn3-enterpriseassetmanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Create enterprise catalog categories](https://www.servicenow.com/docs/access?context=create-product-catalog-category-eam&family=australia&ft:locale=en-US) : Create and manage enterprise catalog categories for the Service Catalog. Catalog categories help you organize related product catalog items into logical groupings within the Service Catalog. You can then use these groupings to locate and request product catalog items more intuitively and efficiently. [Bulk import enterprise models and assets by using AI-assisted import](https://www.servicenow.com/docs/access?context=importing-data-ai-eam&family=australia&ft:locale=en-US) : Streamline the bulk import process for your enterprise models and assets by using AI-assisted import. AI-assisted import automatically analyzes the external model and asset data that you upload into your ServiceNow instance. It then uses AI-powered column and value mappings to automatically align this data with ServiceNow table fields and values, eliminating the need for manual mapping. You can save your completed mappings as templates, further simplifying the import process across future imports. AI-assisted import also provides real-time feedback that helps you identify and resolve errors before you import any data. With AI-assisted import, you can reduce the time and effort that you spend on importing your enterprise models and assets. [Import enterprise models and assets through enhanced seeded templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=australia&ft:locale=en-US) : Use enhanced seeded templates to manually import enterprise models and assets into your ServiceNow instance. Each template is preconfigured for a specific import scenario and includes a detailed implementation aid, providing immediate guidance on the fields and formatting required for a successful import. [Install the Enterprise Asset Management application from the Admin Home page](https://www.servicenow.com/docs/access?context=install-eam-admin-home-page&family=australia&ft:locale=en-US) : Install the Enterprise Asset Management application or any Enterprise Asset Management dependent applications from the Admin Home page. The Admin Home page provides an overview of each application that you're entitled to install and configure. [Automate enterprise asset sourcing by using an agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-eam-help-manage-enterprise-asset-requests-workflow&family=australia&ft:locale=en-US) : Use the help manage enterprise asset requests agentic workflow to automate the process of sourcing assets for your enterprise asset requests. The workflow uses AI agents to fulfill these requests by allocating assets from local stockrooms, creating transfer orders to move assets between stockrooms, or generating purchase orders for the requested assets. [Automatically generate instructions for enterprise asset repairs by using an agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-eam-help-repair-enterprise-assets-workflow&family=australia&ft:locale=en-US) : Use the help repair enterprise assets agentic workflow, which is driven by AI agents, to automatically generate step-by-step troubleshooting, diagnostics, and repair instructions for your enterprise asset repairs in real time. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Define, schedule, and track complex asset-centric work tasks through work order plans](https://www.servicenow.com/docs/access?context=manage-work-order-plans&family=australia&ft:locale=en-US) : Manage complex asset-centric work tasks with unified work order plans that can be applied across assets, asset groups, or locations. The work order plans offer the following benefits: * Save work order plans as reusable templates for use across assets. * Organize sequential operations---shutdowns, safety inspections, calibrations, asset conditions, and restarts---using the structured playbook. * Assign, schedule, and track work order tasks for technicians within the playbook. * Enable technicians to receive assigned work order tasks and update task status through the ServiceNow Mobile Agent application. [Manage multimedia production equipment models and assets](https://www.servicenow.com/docs/access?context=create-model-eam&family=australia&ft:locale=en-US) : Create, track, and manage multimedia production equipment models and assets in the Enterprise Asset Workspace. Get a comprehensive view of these models and assets so that you can manage them effectively throughout their life cycles. [Replace broad admin checks with granular admin roles and ACL updates](https://www.servicenow.com/docs/access?context=installed-with-eam&family=australia&ft:locale=en-US) : Manage admin access precisely with granular admin roles. Instead of giving full admin privileges to the users, you can assign specific roles based on the tasks they perform. [Enhanced and unified enterprise asset inventory auditing experience](https://www.servicenow.com/docs/access?context=audit-eam-assetinventory&family=australia&ft:locale=en-US) : Streamline and improve your inventory auditing experience with the enhanced and unified enterprise asset inventory process: * Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces. * Include consumable assets in the inventory audit to avoid asset shrinkage and ensure that inventory data remains accurate. * The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets. * When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation. * Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records. [Stockroom audit support for Field Service Management](https://www.servicenow.com/docs/access?context=stockroom-audit-access-eam&family=australia&ft:locale=en-US) : Audit personal stockroom assets as an FSM field agent using the ServiceNow Agent mobile application. Access is controlled through new granular audit roles. | | Brazil | [Create enterprise catalog categories](https://www.servicenow.com/docs/access?context=create-product-catalog-category-eam&family=brazil&ft:locale=en-US) : Create and manage enterprise catalog categories for the Service Catalog. Catalog categories help you organize related product catalog items into logical groupings within the Service Catalog. You can then use these groupings to locate and request product catalog items more intuitively and efficiently. [Bulk import enterprise models and assets by using AI-assisted import](https://www.servicenow.com/docs/access?context=importing-data-ai-eam&family=brazil&ft:locale=en-US) : Streamline the bulk import process for your enterprise models and assets by using AI-assisted import. AI-assisted import automatically analyzes the external model and asset data that you upload into your ServiceNow instance. It then uses AI-powered column and value mappings to automatically align this data with ServiceNow table fields and values, eliminating the need for manual mapping. You can save your completed mappings as templates, further simplifying the import process across future imports. AI-assisted import also provides real-time feedback that helps you identify and resolve errors before you import any data. With AI-assisted import, you can reduce the time and effort that you spend on importing your enterprise models and assets. [Import enterprise models and assets through enhanced seeded templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=brazil&ft:locale=en-US) : Use enhanced seeded templates to manually import enterprise models and assets into your ServiceNow instance. Each template is preconfigured for a specific import scenario and includes a detailed implementation aid, providing immediate guidance on the fields and formatting required for a successful import. [Install the Enterprise Asset Management application from the Admin Home page](https://www.servicenow.com/docs/access?context=install-eam-admin-home-page&family=brazil&ft:locale=en-US) : Install the Enterprise Asset Management application or any Enterprise Asset Management dependent applications from the Admin Home page. The Admin Home page provides an overview of each application that you're entitled to install and configure. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Enterprise Asset Management features. {#dfrn3-enterpriseassetmanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | Product catalogs menu item : In the navigation panel of the Admin center view, the Product catalogs menu item has been renamed to Product catalog items. [Now Assist to ServiceNow Otto® name change](https://www.servicenow.com/docs/access?context=ai-products&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Work order plan reports in the Work management view](https://www.servicenow.com/docs/access?context=work-management-overview-eam&family=australia&ft:locale=en-US) : The Work management view of the Enterprise Asset Workspace includes work order plan status and task reports. [Work order plan tabs in the Work management view](https://www.servicenow.com/docs/access?context=work-management-overview-eam&family=australia&ft:locale=en-US) : The Work management view of the Enterprise Asset Workspace includes two new tabs: * Work order plans- View existing work order plans and create plans * Work order plan templates- Access available templates and create reusable templates [Affected assets tab in work orders and work order tasks](https://www.servicenow.com/docs/access?context=work-management-overview-eam&family=australia&ft:locale=en-US) : The Affected assets tab provides a comprehensive view of all assets associated with a work order. When a work order includes an asset group, the tab lists every asset belonging to that group. [Multiple assets and asset groups in a work order](https://www.servicenow.com/docs/access?context=create-eam-work-order-task&family=australia&ft:locale=en-US) : A work order and work order task can now be created for asset groups in addition to individual assets. Additionally, the sn_eam.enterprise_asset_manager role can add more assets to tasks while they're in the draft stage. When technicians start the task, they can take action on all included assets. The Deploy Asset, Swap Asset, and Remove Asset actions within work order tasks support multiple assets and asset groups. [Shutdown and Startup work types](https://www.servicenow.com/docs/access?context=create-eam-work-order-task&family=australia&ft:locale=en-US) : The Shutdown and Startup work types available in the work order tasks enable you to manage asset shutdown and restart tasks. [Multiple calibration playbooks](https://www.servicenow.com/docs/access?context=complete-eam-work-order&family=australia&ft:locale=en-US) : When a calibration work order is created for multiple assets or an asset group, the system generates a separate calibration playbook for each asset in the Affected assets list. [Multiple condition lines](https://www.servicenow.com/docs/access?context=perform-condition-assessment-webui&family=australia&ft:locale=en-US) : When an asset condition work order is created for multiple assets or an asset group, the system generates a separate condition line for each asset in the Affected assets list. All condition lines must be evaluated before the work order can be completed. | | Brazil | Product catalogs menu item : In the navigation panel of the Admin center view, the Product catalogs menu item has been renamed to Product catalog items. | [ ] ## Removed Between your current release family and Brazil, some Enterprise Asset Management features or functionality were removed. {#dfrn3-enterpriseassetmanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Enterprise Asset Management features or functionality were deprecated. {#dfrn3-enterpriseassetmanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | Now LLM Service : Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Enterprise model and asset import templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=australia&ft:locale=en-US) : Enterprise model and asset import templates that were previously generated from Enterprise Asset Management staging tables have been replaced with seeded import templates. | | Brazil | Now LLM Service : Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Enterprise model and asset import templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=brazil&ft:locale=en-US) : Enterprise model and asset import templates that were previously generated from Enterprise Asset Management staging tables have been replaced with seeded import templates. | [ ] ## Activation information Review information on how to activate Enterprise Asset Management. {#dfrn3-enterpriseassetmanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install the following applications by requesting them from the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * OT Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers * Expanded Model and Asset Classes Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: The following applications are available in the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * Operational Technology (OT) Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers * Expanded Model and Asset Classes For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install the following applications by requesting them from the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * OT Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: The following applications are available in the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * Operational Technology (OT) Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Enterprise Asset Management, such as specific requirements or compliance levels. {#dfrn3-enterpriseassetmanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Accessibility information : * Reflow support for Enterprise Asset Management: Content can be zoomed up to 400% through your browser settings, with page layouts automatically transforming into a vertical, stacked view without loss of content or functionality. This enhancement helps users with low vision or who have trouble seeing web content due to monitor size, device type, poor lighting, or other situations. | [ ] ## Localization information If there are specific localization considerations for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Streamline the enterprise asset request process by using the help manage enterprise asset requests agentic workflow. * Automatically generate troubleshooting, diagnostics, and repair instructions for your enterprise asset repairs by using the help repair enterprise assets agentic workflow. Early Availability * Streamline complex maintenance activities across assets, asset groups, or locations with unified work order plans. * Streamline inventory asset management with the expanded and efficient inventory auditing process. See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&family=australia&ft:locale=en-US) for more information. | | Brazil | * Track and manage your enterprise assets throughout their entire life cycles, from planning to disposal. * Optimize costs and maximize your return on investments through comprehensive cost analysis and monitoring capabilities. * Maintain accurate asset tracking through standardized onboarding, deployment workflows, and asset audits. * Minimize downtime, improve performance, and extend the asset lifespan by using various workflows and capabilities, such as planned maintenance, asset performance and KPI tracking, and asset repairs. See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&family=brazil&ft:locale=en-US) for more information. | [ ]