--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Event Management release notes for upgrades from Australia to Brazil # Combined Event Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Event Management Release Notes for Upgrades from Australia to Brazil This consolidated guide assists ServiceNow customers upgrading Event Management from the Australia release family to Brazil by summarizing new features, changes, deprecations, and activation instructions. It highlights important pre- and post-upgrade tasks, ensuring a smooth transition while maintaining operational continuity. Show full answer Show less ## New Features * **Australia Release:** Introduced unified alert grouping combining Health Log Analytics and Event Management alerts to improve alert quality, reduce noise, and increase alert compression for faster issue response. * Added explicit node-based control for Configuration Item (CI) binding, enhancing accuracy and reliability in alert-to-CI associations with configurable node-field usage and improved mapping logic. * **Brazil Release:** No new features introduced. ## Changes * **Australia Release:** Improved the Coral theme for better usability across web, mobile, and portal interfaces using Next Experience and Core UI, featuring: * Overhauled color system for smoother gradients and higher contrast * Softer outlines and rounded components for a modern, accessible appearance * Enhanced dark mode with deeper blue tones to reduce eye strain * New AI gradient styles and subtle animations to highlight intelligent features * Smarter focus behavior to minimize visual clutter for mouse users * **Brazil Release:** No changes made. ## Deprecations * **Australia Release:** * Alert Clustering Definitions (ACD) deprecated and fully replaced by Alert Automation within Service Operations Workspace, with existing configurations fully supported. * Service Management Dashboard is deprecated, no longer supported, and unavailable for new activations. * **Brazil Release:** No deprecations. ## Activation and Installation * **Australia:** Event Management is activated via the Event Management plugin (com.glideapp.itom.snac). Customers can request activation details as needed. * **Brazil:** Event Management must be installed by requesting it from the ServiceNow Store. The Store also provides access to related apps and cumulative release notes. ## Localization and Accessibility * **Brazil Release:** Supports multiple languages including US English (default), UK English, French, German, Italian, Japanese, and Spanish. * **Australia and Brazil Releases:** No updates to accessibility requirements. ## Additional Highlights for Customers * **Australia:** * AI-guided Implementation Planner streamlines setup of ITOM AIOps. * Smarter alert grouping based on CMDB service relationships with thresholds improves noise reduction and operational efficiency. * Support for OpenTelemetry metrics ingestion through MID Server API enhances anomaly detection. * Regular updates for Event Management and related apps are available via the ServiceNow Store. * **Brazil:** * Automatic alert deduplication and filtering reduce noise and improve focus on critical issues. * Prioritization of alerts based on business impact aids in faster resolution. * Correlation of related events provides contextual, actionable alerts with CI and service insights. * Built-in playbooks and remediation actions accelerate response times. * Automation of alert handling with ServiceNow Otto for ITOM reduces manual effort. Consolidated page of all release notes for Event Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Event Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Event Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-eventmanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Event Management. {#dfrn3-eventmanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Unified alert grouping across Event Management and HLA](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=australia&ft:locale=en-US) : Improve alert quality, reduce noise, and achieve higher compression to act faster on issues by grouping Health Log Analytics and Event Management alerts. [Explicit node-based control for CI binding](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=australia&ft:locale=en-US) : Increase binding accuracy and reliability and improve alert-to-CI binding with explicit node-based control, configurable node-field usage, enhanced mapping logic, and backward-compatible updates. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Event Management features. {#dfrn3-eventmanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | Coral theme : The Coral theme has been improved to enhance usability across web, mobile, and portal experiences that use Next Experience and Core UI: * A fully overhauled color system for smoother gradients and better contrast. * Softer outlines and more rounded components for a modern, accessible look. * A significantly improved dark mode with deeper blue tones for reduced eye strain. * New AI gradient styles and subtle animations to highlight intelligent features. * Smarter focus behavior that reduces visual clutter for mouse users. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Event Management features or functionality were removed. {#dfrn3-eventmanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Event Management features or functionality were deprecated. {#dfrn3-eventmanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | * Alert Clustering Definitions (ACD) have been deprecated and fully replaced by Alert Automation in Service Operations Workspace. All existing configurations remain supported with full feature parity. * Service Management Dashboard is now deprecated and no longer supported or available for new activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Event Management. {#dfrn3-eventmanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see [Request Event Management](https://www.servicenow.com/docs/access?context=t_EMActivatePlugin&family=australia&ft:locale=en-US). Important: Event Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Event Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Event Management is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Event Management, such as specific requirements or compliance levels. {#dfrn3-eventmanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Localization information : The current available languages for Event Management are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | [ ] ## Highlight information If there are specific highlight considerations for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Streamline Event Management setup with the new AI-guided Implementation Planner, helping admins configure ITOM AIOps faster and more accurately. * Enable smarter alert grouping based on CMDB service relationships, with thresholds and seed prerequisites to reduce noise and improve operational efficiency. * Enhance alert grouping by unifying Health Log Analytics and Event Management alerts, helping you reduce noise and act on alerts with greater confidence. * Support OpenTelemetry (OTel) metrics through the MID Server API to simplify metric ingestion and enhance anomaly detection capabilities. [ServiceNow Store updates for Event Management and Service Operations Workspace](https://store.servicenow.com/store/apps?q=ITOM) : Some apps are updated monthly or quarterly via the ServiceNow Store. For information about cumulative release notes and compatibility information, see the ServiceNow Store version details: * [Event Management](https://store.servicenow.com/store/app/e1a9af221b246a50a85b16db234bcbcb#releaseNotes) * [Integrations Launchpad](https://store.servicenow.com/store/app/a21ae3e21b246a50a85b16db234bcb4d#releaseNotes) * [Express List](https://store.servicenow.com/store/app/98e8672e1be06a50a85b16db234bcb52#releaseNotes) * [Alert Automation](https://store.servicenow.com/store/app/98e8672e1be06a50a85b16db234bcb52#releaseNotes) * [Service Operations Workspace (SOW) for ITOM](https://store.servicenow.com/store/app/98e8672e1be06a50a85b16db234bcb52#releaseNotes) See [Event Management](https://www.servicenow.com/docs/access?context=c_EM&family=australia&ft:locale=en-US) or [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=australia&ft:locale=en-US) for more information. | | Brazil | * Cut through alert noise with automatic deduplication and filtering. * Focus on what matters by prioritizing alerts based on business impact. * Resolve issues faster by correlating related events into actionable alerts. * See the full picture with CI and service context on every alert. * Accelerate response with built-in playbooks and remediation actions. * Reduce manual effort by automating alert handling with ServiceNow Otto for ITOM. See [Event Management](https://www.servicenow.com/docs/access?context=c_EM&family=brazil&ft:locale=en-US) for more information. | [ ]