--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined External Content Connectors release notes for upgrades from Australia to Brazil # Combined External Content Connectors release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined External Content Connectors release notes for upgrades from Australia to Brazil This consolidated release notes document guides ServiceNow customers upgrading External Content Connectors from the Australia to the Brazil release. It highlights new features, changes, activation instructions, and important upgrade considerations to help you manage external content integration efficiently within the ServiceNow AI Platform. Show full answer Show less ## New Features * **Connector Health Dashboard:** Visualize and resolve connector health issues in both Australia and Brazil releases. * **Index Inspector Tool:** Verify indexing status and error counts for individual content items, review item details, user/group access, and retrieval/indexing errors. * **Amazon S3 Connector Enhancements:** Specify advanced connection settings such as AWS region, endpoint, and optionally list specific buckets or enable auto-discovery. * **Google Drive Connector:** Supports delta content crawls to reduce crawl time by ignoring unchanged items, plus content filtering by label values. * **Multimodal Captioning:** Automatically generate captions for attachments (images, tables, charts) to improve search keyword matching. * **New External Content Connectors:** Added connectors for SAP SuccessFactors Learning, Adobe Acrobat Sign, Aha! Roadmaps, Cornerstone, Fluid Topics, ManageEngine, and Workvivo, enabling searchable content and metadata retrieval from these sources. ## Changes * **Tab Renaming:** The "Crawl schedules" tab renamed to "Manage crawls" to better reflect functionality. * **ServiceNow Instance Connector:** Support for multiple connectors running on a single AI Platform instance. * **Webcrawler External Content Connector:** Enhanced crawl scheduling (daily, weekly, monthly) and sitemap support for retrieving content linked in sitemaps. * **Partial Content Crawls:** Visibility of start points via direct links in crawl entries and history. * **RBAC Support:** Limited Role-Based Access Control mapping from Atlassian Confluence Cloud source permissions to ServiceNow users. ## Activation and Requirements * **Activation:** Install External Content Connectors via the Application Suite plugin from the ServiceNow Store. Additional plugins for specific connectors (e.g., product documentation, Webcrawler) require separate activation. * **Inbound mTLS Support:** Required for running content connector crawls; typically auto-activated upon plugin installation if not already enabled. * **Browser Support:** Optimal performance achieved using the latest versions of Google Chrome or Mozilla Firefox; Internet Explorer is not supported. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Australia and Brazil releases. ## Highlight Information External Content Connectors enable making content and metadata from your external document repositories searchable within AI Search applications. They preserve source system user permissions by mapping them to ServiceNow AI Platform user accounts. You can schedule or manually run content and permission crawls as needed. Consolidated page of all release notes for External Content Connectors from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading External Content Connectors to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-externalcontentconnectors-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Connector health dashboard](https://www.servicenow.com/docs/access?context=resolve-health-issues-external-content-connector&family=australia&ft:locale=en-US) : View and resolve connector health issues using the connector health dashboard. [Index inspector tool](https://www.servicenow.com/docs/access?context=review-indexing-status-content-items&family=australia&ft:locale=en-US) : Verify indexing status and error counts for individual content items using the index inspector tool. Optionally review additional item details, see which users and groups can view the item in secure search, and view retrieval and indexing errors for the item. [Advanced connection settings for the Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-amazon-s3&family=australia&ft:locale=en-US) : Optionally specify advanced connection settings including the AWS region and Amazon S3 endpoint you want the connector to use. You can also specify a list of Amazon S3 buckets to retrieve content from, or leave this list empty to enable auto-discovery of buckets. [Delta content crawls for the Google Drive connector](https://www.servicenow.com/docs/access?context=delta-content-crawls-external-content-connectors&family=australia&ft:locale=en-US) : Reduce content crawl time with delta content crawls. Unlike full content crawls, delta content crawls ignore unchanged content items in a connector's source system. Delta content crawls are supported for the Google Drive external content connector. [Filter content by label](https://www.servicenow.com/docs/access?context=filter-content-label-google-drive-external-content-connector&family=australia&ft:locale=en-US) : Configure your Google Drive external content connectors to only retrieve content items that have one or more of a specified set of label values applied. [SAP SuccessFactors external content connector](https://www.servicenow.com/docs/access?context=sap-successfactors-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata exported from your SAP SuccessFactors Learning source system. [Configuring crawl settings for external content connectors](https://www.servicenow.com/docs/access?context=cfg-crawl-settings-ext-cont-connector&family=australia&ft:locale=en-US) : Activate multimodal captioning for attachments and files retrieved by your external content connector's content crawls. The multimodal service automatically generates captions for images, tables, charts, and complex layouts in the retrieved attachments and files. Searches can match attachment and file results using keywords from the generated captions. [Adobe Acrobat Sign external content connector](https://www.servicenow.com/docs/access?context=adobe-acrobat-sign-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Acrobat Sign source system. [Aha! Roadmaps external content connector](https://www.servicenow.com/docs/access?context=aha-roadmaps-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Aha! Roadmaps source system. [Cornerstone external content connector](https://www.servicenow.com/docs/access?context=cornerstone-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Cornerstone source system. [Fluid Topics external content connector](https://www.servicenow.com/docs/access?context=fluid-topics-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Fluid Topics source system. [ManageEngine external content connector](https://www.servicenow.com/docs/access?context=manageengine-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your ManageEngine source system. [Workvivo external content connector](https://www.servicenow.com/docs/access?context=workvivo-external-content-connector&family=australia&ft:locale=en-US) : Retrieve searchable content and metadata from your Workvivo source system. | | Brazil | [Connector health dashboard](https://www.servicenow.com/docs/access?context=resolve-health-issues-external-content-connector&family=brazil&ft:locale=en-US) : View and resolve connector health issues using the connector health dashboard. [Index inspector tool](https://www.servicenow.com/docs/access?context=review-indexing-status-content-items&family=brazil&ft:locale=en-US) : Verify indexing status and error counts for individual content items using the index inspector tool. Optionally review additional item details, see which users and groups can view the item in secure search, and view retrieval and indexing errors for the item. [Advanced connection settings for the Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-amazon-s3&family=brazil&ft:locale=en-US) : Optionally specify advanced connection settings including the AWS region and Amazon S3 endpoint you want the connector to use. You can also specify a list of Amazon S3 buckets to retrieve content from, or leave this list empty to enable auto-discovery of buckets. [Delta content crawls for the Google Drive connector](https://www.servicenow.com/docs/access?context=delta-content-crawls-external-content-connectors&family=brazil&ft:locale=en-US) : Reduce content crawl time with delta content crawls. Unlike full content crawls, delta content crawls ignore unchanged content items in a connector's source system. Delta content crawls are supported for the Google Drive external content connector. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing External Content Connectors features. {#dfrn3-externalcontentconnectors-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Crawl schedules tab renamed](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=australia&ft:locale=en-US) : In the external content connector editor, the Crawl schedules tab has been renamed to Manage crawls. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=australia&ft:locale=en-US) : You can now create and run multiple ServiceNow instance connectors on a single ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=australia&ft:locale=en-US) : Connector admins can now schedule crawls on a daily, weekly, or monthly basis for all Webcrawler external content connectors. [Sitemap support in the Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=australia&ft:locale=en-US) : Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector. A content crawl only retrieves sitemap URLs that include the crawl's starting point URL. [Start point links for scheduled partial content crawls](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=australia&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its entry in the the external content connector's list of crawls. [Start point links in partial content crawl history entries](https://www.servicenow.com/docs/access?context=review-crawl-ext-cont-connector&family=australia&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its crawl history entries. [Limited Role-Based Access Control (RBAC) support in the Atlassian](https://www.servicenow.com/docs/access?context=atlassian-confluence-cloud-external-content-connector&family=australia&ft:locale=en-US) Confluence Cloud external content connector : Map source system user and group permissions assigned via RBAC roles to users in your ServiceNow AI Platform instance. | | Brazil | Crawl schedules tab renamed : In the external content connector editor, the Crawl schedules tab has been renamed to Manage crawls. | [ ] ## Removed Between your current release family and Brazil, some External Content Connectors features or functionality were removed. {#dfrn3-externalcontentconnectors-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some External Content Connectors features or functionality were deprecated. {#dfrn3-externalcontentconnectors-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | | Brazil | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | | Brazil | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Brazil | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | [ ] ## Accessibility information Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels. {#dfrn3-externalcontentconnectors-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]