--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Financial Services Operations Core release notes for upgrades from Australia to Brazil # Combined Financial Services Operations Core release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Core Release Notes for Upgrades from Australia to Brazil This consolidated release note summary covers all updates related to upgrading Financial Services Operations (FSO) Core from the Australia release family to the Brazil release family. It provides ServiceNow customers with essential upgrade guidance, including new features, changes, deprecations, and activation instructions to help prepare and execute upgrades efficiently. Show full answer Show less ## Key Changes * **Case Type Selector Update (Australia \& Brazil):** The case type selector now leverages the predefined Customer Service Management (CSM) implementation instead of a Financial Services Operations-specific override. For upgraded instances, agent criteria and customer condition data are automatically migrated from deprecated FSO tables to CSM tables without manual intervention. Configuration of agent criteria and customer conditions should now use the CSM tables `sncsmcasetypesserviceusercriteria` and `sncsmcasetypesservicecustomercriteria`. * **Claim Summarization Component Update (Brazil):** The AI-powered claim summary generation is now handled by the Now Assist context menu (NACM) component, replacing the deprecated AI Summary Card component on Claim Workspace and Claim Summary pages. Users can generate summaries, share them to work notes, and edit summaries before saving. Activation of the Claim Summarization skill configuration is required for the component to display on these pages. ## Deprecations * The FSO tables `snbomm2mservicedefinitionusercriteria` and `snbomm2mservicedefinitioncustomercondition` are deprecated. While still accessible in upgraded instances, they are no longer maintained. Customers should transition to using `sncsmcasetypesserviceusercriteria` and `sncsmcasetypesservicecustomercriteria`. * The `showininterceptor` field on the `snbomservicedefinition` table is deprecated. Visibility of service definitions in the case type selector is now controlled by agent criteria mappings within the CSM user criteria tables. To hide or show service definitions, map them appropriately to predefined user criteria such as "No User" or "Users with snbom.servicedefinitionread." ## Activation Information Financial Services Operations Core is available through the ServiceNow Store. Customers should request installation from the Store to activate the product. This applies to both Australia and Brazil releases. For additional details and cumulative release history, customers may consult the ServiceNow Store version history release notes. ## Additional Notes * There were no new features, removals, browser requirements changes, localization updates, or accessibility modifications specifically introduced between Australia and Brazil releases. * Pre- and post-upgrade tasks should be reviewed and completed as necessary before upgrading. Consolidated page of all release notes for Financial Services Operations Core from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) : Filter service definitions using the case type selector in FSO with the predefined CSM implementation. For upgraded instances, existing agent criteria and customer condition data is automatically migrated from the deprecated FSO tables to the CSM tables during upgrade. No manual migration is required. To configure agent criteria or customer conditions for the case type selector, use the following CSM tables: * `sn_csm_case_types_service_user_criteria`: for agent criteria * `sn_csm_case_types_service_customer_criteria`: for customer conditions | | Brazil | Claim Summarization component update : Generate AI-powered claim summaries using the Now Assist context menu (NACM) component, which replaces the deprecated AI Summary Card component on the Claim Workspace and Claim Summary pages. Claims processors and adjusters can continue to generate an AI-generated summary of a claim: processors see it on the Claim Summary page, and adjusters see it on both the Claim Workspace and Claim Summary pages. Share a generated summary to the claim's work notes from the summary component. Selecting Share opens an editable work notes dialog, where adjusters can edit the summary text before selecting Save to work notes. Activate the Claim Summarization skill configuration for the summary component to appear on either page. If the skill configuration isn't active, the component doesn't display on either page. | [ ] ## Removed Between your current release family and Brazil, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Australia | * The FSO tables `sn_bom_m2m_service_definition_user_criteria` and `sn_bom_m2m_service_definition_customer_condition` are deprecated. If you're on an upgraded instance, you can continue to reference these tables, but they're no longer maintained. Use `sn_csm_case_types_service_user_criteria` and `sn_csm_case_types_service_customer_criteria` instead. For more information, see [Banking tables](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=australia&ft:locale=en-US). * The Show in Interceptor field (`show_in_interceptor`) on the `sn_bom_service_definition` table is deprecated. Use agent criteria in the `sn_csm_case_types_service_user_criteria` table to control which service definitions appear in the case type selector. User criteria mappings control the visibility of new service definitions. To hide a service definition, map it to the No User user criteria. To make it visible, map it to the Users with sn_bom.service_definition_read user criteria. Both user criteria records are predefined in Financial Services Operations Core. For more information, see [Components installed with case types](https://www.servicenow.com/docs/access?context=service-definitions-components&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Australia | The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) for more information. | | Brazil | The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=brazil&ft:locale=en-US) for more information. | [ ]