--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Financial Services Operations Integration with Verifi release notes for upgrades from Australia to Brazil # Combined Financial Services Operations Integration with Verifi release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Verifi Release Notes for Upgrades from Australia to Brazil This document consolidates all release notes related to the Financial Services Operations Integration with Verifi, covering upgrades from the Australia release family to the Brazil release family. It provides ServiceNow customers with a comprehensive view of new features, changes, removals, deprecations, activation guidance, and other relevant information to support a smooth upgrade process. Show full answer Show less ## New Features * **Australia Release** introduced several key features to optimize dispute handling and merchant interactions: * **Chargeback Avoidance:** If merchants accept disputes and offer acceptable refunds, cases close without triggering chargebacks, reducing financial risk. * **Automated Merchant Eligibility Checks:** Merchant eligibility is verified automatically via the Verifi CDRN API before case creation, ensuring only eligible merchants proceed through the streamlined process. * **Seamless Dispute Closure:** Merchants in the CDRN program can respond directly to dispute alerts through Verifi, enabling faster resolutions. * **Fully Automated API Integration:** The entire four-step API flow---eligibility check, case creation, polling, and acknowledgment handshake---is automated, eliminating manual intervention by agents or supervisors. * **Brazil Release** had no new features or updates. ## Changes * **Australia Release** introduced updates to playbook actions and case data fields: * Playbook actions such as "Create alert case" and "Get case details" were added or enhanced. * New fields were added to cases: * **Pre-dispute Settlement Eligibility:** Indicates whether a merchant qualifies for a CDRN settlement. * **Customer Decision:** Captures whether the cardholder agrees or disagrees with the merchant's proposed refund. * **Brazil Release** had no changes. ## Removals and Deprecations There were no removals or deprecations of features for Financial Services Operations Integration with Verifi between the Australia and Brazil releases. ## Activation and Additional Requirements * **Activation:** The Financial Services Operations Integration with Verifi app is available through the ServiceNow Store. Customers must request installation via the store to enable the integration. * **System Property:** To enable the Verifi integration, the system property `snbomcreditcard.isverifiintegrationenabled` must be set to `true`. By default, it is shipped as `false`. ## Browser, Accessibility, and Localization There are no new or changed browser requirements, accessibility considerations, or localization updates reported between the Australia and Brazil releases. ## Key Outcomes for ServiceNow Customers * Improved dispute resolution efficiency with automated eligibility checks and dispute handling, reducing manual workload for agents and supervisors. * Lower chargeback exposure due to enhanced merchant dispute acceptance and refund processes. * Streamlined integration with Verifi's CDRN, enabling seamless communication and case management. * Clear guidance on activation and configuration ensures customers can enable and leverage the integration effectively. Consolidated page of all release notes for Financial Services Operations Integration with Verifi from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Verifi release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Verifi to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Financial Services Operations Integration with Verifi. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__8} | Release | Release notes | |-|-| | Australia | * Avoids costly chargebacks: When a merchant accepts the dispute and offers a refund that is acceptable for the cardholder, the case is closed as resolved with no chargeback initiated. * Automates merchant eligibility checks: The system automatically checks merchant eligibility through the Verifi CDRN API before creating a case. Non-eligible merchants are routed to the standard dispute lifecycle without agent intervention. * Seamless closure of disputes: Merchants participating in CDRN can respond to dispute alerts directly through Verifi . * Seamless API integration: The four-subflow API sequence --- eligibility check, case creation, polling, and acknowledgment handshake --- is fully automated and requires no manual API interaction from agents or supervisors. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Financial Services Operations Integration with Verifi features. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__14} | Release | Release notes | |-|-| | Australia | * Playbook actions: * Create alert case * Get case details * New fields: * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement. * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant. * Create alert case * Get case details * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement. * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Financial Services Operations Integration with Verifi features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Financial Services Operations Integration with Verifi features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Verifi. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Verifi is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : The system property sn_bom_credit_card.is_verifi_integration_enabled must be set to true, so that it will be shipped as false out of the box. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Verifi, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__62} | Release | Release notes | |-|-| | Australia | * A dispute agent proactively initiates dispute resolution without chargeback for the participating merchants. * System runs automated merchant eligibility check. * Reduced chargeback exposure for merchants. * Seamless API integration. See [Verifi](https://www.servicenow.com/docs/access?context=financial-services-operations-verifi-cdrn-integration-app-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]