---
sourceDocument: brazil Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - brazil Combined Product Files

ft:clusterId :

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bundleId :

    - delta3ba


---

# Combined Hardware Asset Management release notes for upgrades from Australia to Brazil

# Combined Hardware Asset Management release notes for upgrades from Australia to Brazil {#ariaid-title1}

Release version: Brazil  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Combined Hardware Asset Management release notes for upgrades from Australia to Brazil

This consolidated release notes document provides ServiceNow customers with essential information about upgrading Hardware Asset Management (HAM) from the Australia release family to the Brazil release family.
It includes key new features, changes, upgrade tasks, and activation details relevant to Hardware Asset Management across these major releases.
Show full answer Show less  
The notes guide customers on preparing for upgrades, highlight enhanced security controls, user role management, and improvements in asset lifecycle and inventory management. The Brazil release continues to build on capabilities introduced in Australia, focusing on streamlined setups, AI-powered insights, and integrated contract management.

## Upgrade Recommendations and Security Enhancements

* Before upgrading to Brazil, review and complete pre- and post-upgrade tasks to ensure system integrity.
* Australia introduced granular admin roles replacing broad admin access, enabling more precise privilege assignment for distinct user functions such as licensing, procurement, asset tasks, and contract management.
* Enhanced read-only field protections on the ServiceNow AI Platform improve security without losing flexibility, with a new system property controlling asset record read access for internal-only users.
* Brazil requires reassessment of any customized ACL roles post-upgrade to align with new access controls.
* A new Brazil system property filters manufacturer references in product models to display active manufacturers by default.

## Key Features Introduced

* **Installation and Setup:** HAM and dependent applications can be installed from the centralized Product Hub. The Configuration Console allows streamlined setup of users, roles, asset lifecycle, inventory, integrations, and generative AI skills through a single interface with an AI conversational assistant.
* **HAM and Contract Management Integration:** Automate hardware contract lifecycle management by extracting metadata and tracking commitments using agentic workflows, reducing unexpected costs.
* **AI-Driven Asset Insights:** AI-generated asset summaries provide real-time, comprehensive views of asset lifecycle state, assignment, audit status, financial metrics, and missing data for better decision-making.
* **Lifecycle Date Visibility:** Approximate lifecycle dates for hardware and consumables help anticipate End of Life and End of Service when manufacturer data is unavailable.
* **Unified Inventory Auditing:** A single inventory audit process now covers hardware and enterprise assets, including consumables, with real-time scanning and location updates via the ServiceNow Agent app.
* **Enhanced Asset Disposal Workflow:** Supports reselling retired assets to reduce waste and recover value.
* **Advanced Shipment Notification (ASN) Import Management:** Enables key functional roles to upload ASN files and trigger imports directly from the procurement view without admin privileges.
* **Model Creation Efficiency:** Copy models from the Content lookup portal to product model records with automatic normalization and field pre-population, reducing manual data entry.

## Changes and Platform Updates

* ServiceNow Otto replaces the former Now Assist branding, representing the conversational AI platform integrated into workflows with agentic and multimodal capabilities.
* The Now LLM Service is deprecated as the default AI model provider; a third-party LLM is used by default for new or inactive AI assets, with the Now LLM Service still available manually.
* Audit inventory records are now stored in a unified Asset Audits table for both hardware and enterprise assets, improving audit record management and visibility.

## Activation and Installation

Hardware Asset Management is available for installation via the ServiceNow Store. Customers should request the application through the store and refer to the version history for cumulative release notes. This process remains consistent from Australia through Brazil releases.

## Accessibility and Localization

Brazil introduces enhanced reflow support, allowing content to be zoomed up to 400% with automatic layout adjustments for users with low vision or other accessibility needs. No specific localization changes were noted for these releases.

## Practical Benefits for ServiceNow Customers

* Enhanced security and role management reduce risks by limiting admin privileges to precise functions.
* Streamlined installation and setup accelerate deployment and configuration of HAM capabilities.
* AI-powered asset insights improve operational decision-making and asset lifecycle management.
* Unified inventory audit processes save time and improve inventory accuracy.
* Improved contract lifecycle integration helps proactively manage hardware contracts and reduce unexpected expenses.
* Better asset disposal workflows support sustainability and cost recovery efforts.  
Consolidated page of all release notes for Hardware Asset Management from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Hardware Asset Management to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-hardwareassetmanagement-summary__entry__2}

| Release | Release notes |
|-|-|
| Australia | Upgrade information : * To enhance security and manage admin access precisely, the granular admin roles are now installed. These roles replace broad admin checks by assigning specific privileges based on user tasks, rather than granting full admin access: * sn_hamp.ham_system_admin: Provides access to HAM licensing, HAM Guided Setup, HAM application properties and system properties, and a few tables. * sn_hamp.ham_asn_admin: Provides access to the Advanced Shipment Notification (ASN) feature. * asset_integration_admin: Provides access to Standard hardware Zero touch request and carrier integration features, and shipment tables. * asset_system_admin: Provides access to asset job log, content audit, transfer order, expense management, and model management. * asset_task_admin: Provides access to asset tasks. * procurement_system_admin: Provides access to procurement module, tables, and tasks. * contract_system_admin: Provides access to contract module, tables, and tasks. * asset_licensing_admin: Provides access to the ITAM licensing module. * asset_recommendation_admin: Provides access to recommendation actions. * The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). * A new system property, sn_itam_restrict_asset_read, introduced in Australia Patch 5, controls read access to the Asset \[alm_asset\] table and its child tables for users with only the snc_internal role. When set to true, these users can only read asset records assigned to them or where they are referenced in fields such as Reserved for, Managed by, or Owned by. Users with any additional role retain full read access. By default, this property is set to false. |
| Brazil | Upgrade information : * After upgrading to the Brazil release, review and reassess any ACL roles you have customized or deleted to confirm they reflect your expected access settings. * A new system property, sn_itam_restrict_asset_read, controls read access to the Asset \[alm_asset\] table and its child tables for users with only the snc_internal role. For more information, see [Asset and CI management](https://www.servicenow.com/docs/access?context=c_ManagingAssets&family=brazil&ft:locale=en-US). * A new system property, sn_itam_enable_manufacturer_reference_filter, controls the Manufacturer field reference filter on model records for the Product Model \[cmdb_model\] table. When this property is set to true, only active manufacturers appear as options. Set this property to false to also include inactive manufacturers. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for Hardware Asset Management.  
{#dfrn3-hardwareassetmanagement-summary__entry__8}

| Release | Release notes |
|-|-|
| Australia | [Hardware Asset Management installation from Product Hub](https://www.servicenow.com/docs/access?context=product-hub-for-ham&family=australia&ft:locale=en-US) :   Install Hardware Asset Management and dependent applications from the Product Hub, the central location to view and manage all applications included in your subscription. [Set up Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/access?context=config-console-ham&family=australia&ft:locale=en-US) :   Streamline your asset management setup by configuring all Hardware Asset Management settings from a single location using the Configuration Console. Set up users, roles, asset lifecycle, inventory, asset integrations, and generative AI skills. You can also use the AI conversational interface to configure groups, users, and content service setup. [HAM integration with Contract Management Pro](https://www.servicenow.com/docs/access?context=ham-cm-pro-integration&family=australia&ft:locale=en-US) :   Manage your hardware contract lifecycle across renewals, expirations, and obligations by integrating Hardware Asset Management with the Contract Management Pro application. Use the agentic workflow to extract key metadata and obligations from signed contract documents and track contractual commitments proactively to reduce unexpected costs. [Gain visibility into the hardware asset life cycle with improved CMDB data quality](https://www.servicenow.com/docs/access?context=cmdb-sa-ham-use&family=australia&ft:locale=en-US) :   Improve the accuracy and completeness of hardware CI data by identifying and prioritizing remediation for missing, duplicate, and inconsistent hardware CIs using CMDB success advisor for HAM. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Manage your assets with comprehensive and real-time data](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&family=australia&ft:locale=en-US) :   View consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities. [Gain visibility into approximated life cycle dates for hardware and consumable model](https://www.servicenow.com/docs/access?context=approximated-lifecycles-hardware-products&family=australia&ft:locale=en-US) :   Enhance the operational efficiency by gaining visibility into the estimated and approximate life- cycle dates for models when manufacturers haven't explicitly published key dates, such as End of Life (EoL) and End of Service (EoS). This insight enables you to manage your asset portfolio strategically, reducing unexpected downtime and improve budgeting. [Enhanced and unified hardware asset inventory auditing experience](https://www.servicenow.com/docs/access?context=ham-inventory-audit&family=australia&ft:locale=en-US) :   Streamline and improve your inventory auditing experience with the enhanced and unified hardware asset inventory process: * Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces. * Include consumable assets in the inventory audit to avoid asset shrinkage and verify that inventory data remains accurate. * The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets. * When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation. * Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records. [Enhanced asset disposal workflow to streamline the management of retired assets](https://www.servicenow.com/docs/access?context=create-resale-order&family=australia&ft:locale=en-US) :   Resell the retired assets that are no longer in use to reduce waste and receive credit. The extended asset disposal flow in the Documentation stage enables you to resell planned assets instead of disposing of them, enabling you to receive credit. [Enable your key functional roles or personas to directly manage Advanced Shipment Notification (ASN) imports](https://www.servicenow.com/docs/access?context=advanced-shipment-notification&family=australia&ft:locale=en-US) :   Upload ASN files and trigger the import process from the Procurement view within the Hardware Asset Workspace without requiring admin privileges. Users with the ham_admin, ham_user, procurement_admin, or asset role can now initiate the ASN workflow themselves, creating asset records seamlessly. [Streamline model creation by copying a model directly from the Content lookup portal](https://www.servicenow.com/docs/access?context=copy-hardware-model&family=australia&ft:locale=en-US) :   Reduce manual effort by copying a model from the Content lookup portal to create a record in the Product Model \[cmdb_model\] table. The copied model is automatically normalized, where applicable, and relevant fields are pre-populated with information from the content record. |
| Brazil | [Hardware Asset Management installation from the Product Hub](https://www.servicenow.com/docs/access?context=install-ham-from-product-hub&family=brazil&ft:locale=en-US) :   Install Hardware Asset Management and dependent applications from the Product Hub, the central location to view and manage all applications included in your subscription. [Set up Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/access?context=configure-ham-from-console&family=brazil&ft:locale=en-US) :   Streamline your asset management setup by configuring all Hardware Asset Management settings from a single location using the Configuration Console. Set up users, roles, asset lifecycle, inventory, asset integrations, and generative AI skills. You can also use the AI conversational interface to configure groups, users, and content service setup. [HAM integration with Contract Management Pro](https://www.servicenow.com/docs/access?context=ham-cm-pro-integration&family=brazil&ft:locale=en-US) :   Manage your hardware contract lifecycle across renewals, expirations, and obligations by integrating Hardware Asset Management with the Contract Management Pro application. Use the agentic workflow to extract key metadata and obligations from signed contract documents and track contractual commitments proactively to reduce unexpected costs. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing Hardware Asset Management features.  
{#dfrn3-hardwareassetmanagement-summary__entry__14}

| Release | Release notes |
|-|-|
| Australia | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=australia&ft:locale=en-US) :   ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Now LLM Service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) :   The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Unified audit record storage](https://www.servicenow.com/docs/access?context=ham-inventory-audit&family=australia&ft:locale=en-US) :   Starting with Hardware Asset Management version 15.0.0, the audit inventory has been enhanced to store audit records in the common Asset Audits \[sn_itam_common_asset_audit\] table. If you have enabled the audit enhancements and switched to the common Asset Audits \[sn_itam_common_asset_audit\] table, the following user interface changes have been made: * The asset audit records are stored in the Asset Audits \[sn_itam_common_asset_audit\] table. After switching to the common audit table, deprecated audit records (created before the switch) are no longer visible in the Asset audits tab from the Inventory view. These records can be accessed from the Asset Operations view, when the migrate_hamaudit system property is set to true. * The Asset Audits \[sn_itam_common_asset_audit\] table can't be accessed by navigating to AllAsset AuditsAsset Audits. You can access the legacy Asset Audits \[sn_hamp_asset_audit\] table instead. * If your ServiceNow® instance is licensed for both Hardware Asset Management and Enterprise Asset Management, the Stockroom Details tab displays a single Asset Audits tile. This unified Asset Audits tile shows the open audit records for both hardware and enterprise inventory, instead of displaying separate tiles for Hardware Asset Audits and Enterprise Asset Audits. Note: Note: If your ServiceNow instance isn't licensed for Enterprise Asset Management, the Hardware Asset Audits tile shows the number of open asset audit records for the hardware inventory audit. |
| Brazil | No updates for this release. |
[ ]

## Removed

Between your current release family and Brazil, some Hardware Asset Management features or functionality were removed.  
{#dfrn3-hardwareassetmanagement-summary__entry__20}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some Hardware Asset Management features or functionality were deprecated.  
{#dfrn3-hardwareassetmanagement-summary__entry__26}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Hardware Asset Management.  
{#dfrn3-hardwareassetmanagement-summary__entry__32}

| Release | Release notes |
|-|-|
| Australia | Activation information :   Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Hardware Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Brazil | Activation information :   Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Hardware Asset Management is available in the ServiceNow Store. For details, see the following activation information. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Hardware Asset Management we have noted them here.  
{#dfrn3-hardwareassetmanagement-summary__entry__38}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Hardware Asset Management we have noted them here.  
{#dfrn3-hardwareassetmanagement-summary__entry__44}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Hardware Asset Management, such as specific requirements or compliance levels.  
{#dfrn3-hardwareassetmanagement-summary__entry__50}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | Accessibility information : * Reflow support for Hardware Asset Management: Content can be zoomed up to 400% through your browser settings, with page layouts automatically transforming into a vertical, stacked view without loss of content or functionality. This enhancement helps users with low vision or who have trouble seeing web content due to monitor size, device type, poor lighting, or other situations. |
[ ]

## Localization information

If there are specific localization considerations for Hardware Asset Management we have noted them here.  
{#dfrn3-hardwareassetmanagement-summary__entry__56}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Hardware Asset Management we have noted them here.  
{#dfrn3-hardwareassetmanagement-summary__entry__62}

| Release | Release notes |
|-|-|
| Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Hardware Asset Management (HAM). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US)- Prepare for Now LLM Service to be deprecated in a future release. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries. Australia Patch 0 * Gain insight into the approximated life-cycle dates for hardware and consumable products. * Streamline inventory asset management with the expanded and efficient inventory auditing process. * Streamline and improve the asset management process for retired assets with the expanded asset disposal workflow. * Streamlined Advanced Shipment (ASN) import process with support for users with specific functional roles. * Save time and effort by copying a model from the Content lookup portal to create a record in your ServiceNow instance. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=australia&ft:locale=en-US) for more information. |
| Brazil | * Track and manage the end-to-end life cycle of hardware assets and consumables using prescriptive workflows and a centralized single-pane view of your asset estate. * Reduce the risk of asset loss through asset tagging, ownership assignment, and location tracking. * Streamline inventory operations using mobile devices to receive assets and conduct on-site audits. * Automate asset life cycle workflows such as refresh, reclamation, repair, and return merchandise authorization (RMA). * Reduce duplicate and inaccurate hardware asset records by normalizing model details against the Content Service repository. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=brazil&ft:locale=en-US) for more information. |
[ ]

*[\>]: and then