--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Healthcare Operations Core release notes for upgrades from Australia to Brazil # Combined Healthcare Operations Core release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare Operations Core release notes for upgrades from Australia to Brazil This consolidated release notes document provides ServiceNow customers with a comprehensive overview of updates, new features, changes, and important upgrade information for Healthcare Operations Core from the Australia release through to the Brazil release. It is designed to assist customers in preparing for their upgrade by summarizing relevant enhancements and considerations across these releases. Show full answer Show less ## Key Features * **Enhanced Read-Only Field Security (Australia):** Introduction of a new "readonlyoption" field offering granular control over read-only fields within the ServiceNow AI Platform, including "strictreadonly" and "clientscriptmodifiable" settings. These backend changes improve instance security while maintaining backward compatibility and flexibility. * **ServiceNow AI Platform Licensing Tiers (Australia):** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---that determine access to application features, generative AI skills, agentic workflows, and AI agents tailored for healthcare operations. * **Support Request Creation with Now Assist in Virtual Agent (Australia):** Enables users to create support requests conversationally for healthcare IT, biomed, facilities, and environmental services departments. The virtual assistant guides through clarifying questions and validates requests using Care Team Operations case AI agents, accessible via Care Team Portal and Care Team Mobile. * **Care Team Operations Case Creation AI Voice Agent (Australia):** Allows care team members to create cases conversationally over the phone using AI voice interaction. Requires installation of the Care Team Operations plugin for the relevant case request types. ## Upgrade Considerations * Before upgrading to Brazil, customers should review and complete pre- and post-upgrade tasks as specified. * No updates, changes, removals, or deprecations were introduced in the Brazil release for Healthcare Operations Core. * Healthcare Operations Core must be activated by requesting it from the ServiceNow Store. ## Additional Notes * No additional browser requirements, accessibility updates, localization changes, or highlight considerations were introduced in the Brazil release. * The Australia release focuses heavily on AI enhancements and security improvements, while Brazil mainly serves as a consolidation release with no new updates. ## What Customers Can Expect By upgrading from Australia to Brazil, customers will benefit primarily from the advanced AI capabilities, enhanced security controls over read-only fields, and improved support request creation workflows introduced in Australia. The Brazil release does not introduce additional feature changes, ensuring stability and continuity post-upgrade. Activation via the ServiceNow Store is required to deploy Healthcare Operations Core. Consolidated page of all release notes for Healthcare Operations Core from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Healthcare Operations Core features. {#dfrn3-healthcareoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Healthcare Operations Core features or functionality were removed. {#dfrn3-healthcareoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Healthcare Operations Core features or functionality were deprecated. {#dfrn3-healthcareoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels. {#dfrn3-healthcareoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Healthcare Operations Core has received security enhancements in the Australia release. has received security enhancements in the Australia release. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]