--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Hermes Messaging Service release notes for upgrades from Australia to Brazil # Combined Hermes Messaging Service release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Hermes Messaging Service Release Notes for Upgrades from Australia to Brazil This consolidated guide provides ServiceNow customers with key information on upgrading the Hermes Messaging Service from the Australia release family to the Brazil release family. It summarizes new features, changes, activation details, and important pre- and post-upgrade tasks to help you prepare and optimize your messaging infrastructure. Show full answer Show less ## New Features * **Australia Release Highlights:** * Hermes Settings page to manage configuration properties and background jobs directly. * Encryption at rest for Hermes topics using ServiceNow-managed or customer-supplied keys (BYOK). * Expanded topic limits allowing more topics with a maximum of 960 total partitions. * Enhanced Hermes Usage Dashboard showing data usage by source with bytes sent and received over time. * IP address-based access restrictions for securing Hermes access. * Introduction of a view-only role (hermesviewer) for safer topic and namespace inspection. * **Brazil Release Enhancements:** * Configurable retention periods for Hermes topics via the Hermes Topic Manager, supporting flexible data lifecycle management. * Simplified and renamed topic options to streamline administrative user experience. * Improved Application ID filtering with full descriptive names and multi-selection capabilities for detailed usage queries. * Explicit labeling of external versus internal topics in usage dashboards to clarify cross-organization messaging. * Extended long-term usage data tracking for better trend analysis and capacity planning over longer periods. ## Changes * **Brazil Release Adjustments:** * Correct handling and labeling of topics without explicit Application IDs in usage data queries to improve accuracy. * Support for accurate usage data queries over date ranges longer than two months, enabling comprehensive historical analysis. * Enhanced metrics collection by properly parsing Hermes topics without needing explicit namespace definitions, reducing parsing errors. ## Activation Information Hermes Messaging Service is activated as part of the ServiceNow AI Platform by enabling the ServiceNow Stream Connect Installer plugin (com.glide.hub.streamconnect.installer) or installing the Log Export Service application. This applies consistently from Australia through Brazil releases. ## Additional Notes * No features or functionality were removed or deprecated between Australia and Brazil releases. * No updates were made related to browser requirements, accessibility, or localization for Hermes Messaging Service in the upgrade. ## Practical Benefits for ServiceNow Customers * Manage Hermes configurations and background jobs efficiently from a single settings interface. * Protect sensitive message data at rest with flexible encryption key management options. * Scale messaging capabilities with increased topic limits and customizable retention policies tailored to compliance needs. * Gain deeper insights into messaging usage with enriched dashboards featuring detailed filtering and clear distinction of topic types. * Secure access to Hermes through IP-based restrictions and controlled administrative roles. * Leverage improved data accuracy and extended historical data analysis for operational planning and reporting. Consolidated page of all release notes for Hermes Messaging Service from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Hermes Messaging Service release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Hermes Messaging Service to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hermesmessagingservice-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Hermes Messaging Service. {#dfrn3-hermesmessagingservice-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Hermes Settings page](https://www.servicenow.com/docs/access?context=c-hermes-settings&family=australia&ft:locale=en-US) : Enable maintenance users and administrators to view and modify Hermes configuration properties and manage background jobs directly from the Hermes Settings page. [Encryption at rest for Hermes topics](https://www.servicenow.com/docs/access?context=encryption-at-rest&family=australia&ft:locale=en-US) : Protect message data stored on broker disks by enabling encryption at rest on individual Hermes topics. Choose between ServiceNow-managed keys or customer-supplied keys using the Bring Your Own Key (BYOK) model. [Expanded topic limits in Hermes](https://www.servicenow.com/docs/access?context=exploring-hermes-messaging-service&family=australia&ft:locale=en-US) : Create more topics in Hermes with an increased topic limit. The total number of partitions across all topics can't exceed 960. [Hermes Usage Dashboard improvements](https://www.servicenow.com/docs/access?context=monitoring-data-usage-hermes&family=australia&ft:locale=en-US) : View Hermes data usage by source, including the total number of bytes received and bytes sent over time, in the Hermes Usage Dashboard. [Access restrictions by IP address](https://www.servicenow.com/docs/access?context=restricting-access-hermes-topics&family=australia&ft:locale=en-US) : Restrict access to Hermes by enabling IP address access control rules. [View-only role](https://www.servicenow.com/docs/access?context=hermes-messaging-service-roles-4&family=australia&ft:locale=en-US) : Enable administrators to view topics and namespaces in Hermes by granting the hermes_viewer role instead of the full admin role. | | Brazil | Configurable topic retention period : Define custom retention policies for Hermes topics directly within Hermes Topic Manager to enable flexible data lifecycle management aligned with organizational compliance requirements and storage optimization strategies. Simplified topic options : Streamline the administrative user interface with renamed and simplified topic options during topic setup and management.See [Monitoring data usage](https://www.servicenow.com/docs/access?context=monitoring-data-usage-hermes&family=brazil&ft:locale=en-US). Enhanced Application ID filtering : Improve usability with full descriptive names in the Application ID drop-down instead of abbreviated codes, and enable concurrent filtering across multiple Application IDs within a single usage query. Explicit external topic labeling : Distinguish external topics from internal topics in the Hermes usage dashboard to eliminate confusion during usage analysis and reporting of cross-organization messaging patterns. Long-term usage data tracking : Enable comprehensive trend analysis and capacity planning across longer time horizons with expanded usage data collection and retention infrastructure for enterprise messaging operations. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Hermes Messaging Service features. {#dfrn3-hermesmessagingservice-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Empty Application ID handling : Topics created without an explicit Application ID are now correctly filtered and labeled in usage data queries. Previously, these topics would incorrectly appear in results when the "all values" filter selection was applied. Extended date range query processing : Usage data queries now return accurate results for date ranges exceeding two months. Previously, queries spanning more than two months would display incorrect or corrupted data, limiting historical analysis capabilities. Topic namespace parsing : Metrics collection now correctly parses Hermes topics without requiring explicit namespace definitions. This resolves parsing failures that previously occurred during topic analysis in the metrics collection pipeline. | [ ] ## Removed Between your current release family and Brazil, some Hermes Messaging Service features or functionality were removed. {#dfrn3-hermesmessagingservice-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Hermes Messaging Service features or functionality were deprecated. {#dfrn3-hermesmessagingservice-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Hermes Messaging Service. {#dfrn3-hermesmessagingservice-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application. For details, see [Activating Hermes](https://www.servicenow.com/docs/access?context=hermes-messaging-service-activation&family=australia&ft:locale=en-US). | | Brazil | Activation information : Hermes is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Hermes Messaging Service, such as specific requirements or compliance levels. {#dfrn3-hermesmessagingservice-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Create more Hermes topics for specific events or integrations with an expanded topic limit. * View granular usage metrics in the Hermes Usage Dashboard. * Restrict access to the Hermes cluster based on the client IP address. * Manage Hermes configuration properties and background jobs from the Hermes Settings page. * Protect message data on broker disks with encryption at rest, with support for customer-supplied keys. See [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=hermes-messaging-service&family=australia&ft:locale=en-US) for more information. | | Brazil | * Delivers asynchronous event streaming and messaging capabilities for enterprise workflows. * Enables scalable message delivery across distributed systems with configurable retention policies. * Provides comprehensive usage tracking and reporting for messaging operations. * Supports integration with applications such as Instance Data Replication and Log Export Service. See [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=hermes-messaging-service&family=brazil&ft:locale=en-US) for more information. | [ ]