--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Impact release notes for upgrades from Australia to Brazil # Combined Impact release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Impact Release Notes for Upgrades from Australia to Brazil This consolidated guide provides ServiceNow customers with essential information about upgrading the Impact application from the Australia release family to the Brazil release family. It includes pre- and post-upgrade tasks, new features, changes, deprecations, and activation instructions to help you effectively manage Impact upgrades and leverage new capabilities. Show full answer Show less ## Important Upgrade Information * **Upgrade Preparation:** Both Australia and Brazil releases require a unified, sequenced configuration process for Impact registration. Refer to the Configuring Impact documentation for detailed setup instructions. * **Activation:** Impact must be installed or upgraded through the ServiceNow Store. Ensure you review package entitlements and activation steps to enable features properly. ## New Features Introduced Between Australia and Brazil * **Product Value Analytics (Version 9.0.0):** Gain comprehensive insights into product-level outcome performance with operational metrics, monetized value, trend charts, and transparent calculation assumptions. * **Enhanced Outcome Calculations:** Improved data instrumentation and logic for IT Service Management outcomes are provided. * **Alert Cards and Notifications:** Long Pending Jobs alert card helps identify jobs breaching lateness thresholds, enabling timely action to prevent SLA misses. Integration webhook URLs are now validated before runtime with real-time failure notifications via alert console and emails. * **Impact Partner Role:** New role enables partner users to manage Impact on behalf of customers efficiently, visible on the Impact homepage. * **Capabilities Map Enhancements:** True application capabilities are organized by product line; you can deactivate base system definitions directly and use scans to validate update sets. * **AI-Powered Technical Debt Management:** AI-native tools help proactively identify, prioritize, and resolve technical debt through guided fixes and improved exception handling. * **New Accelerators:** AI data exploration, AI governance, Virtual Agent improvements, ServiceNow Vault configuration, HR and service management optimization, and On-demand accelerators for team performance and AI governance assessment. * **Self-Serve Accelerator Fulfillment:** Enhanced session persistence, entitlement-aware catalogs, progress tracking, and questionnaire persistence to streamline accelerator engagement. * **Impact Conversations:** Enables collaboration within ServiceNow instances through organized, category-based discussions with expert guidance and file sharing. ## Changes in Existing Features * **Rebranding:** ServiceNow Otto is the new AI experience brand, replacing "Now Assist" in product names including Impact, without changes to entitlements. * **Optimization Accelerators:** The catalog display, dashboard integration, flash cards, and usage metrics have been enhanced for better visibility and management. * **Scan Engine Improvements:** Real-time messaging panel in the development workspace, categorized findings by severity, detailed tooltips, and improved data refresh timing for near real-time insights. * **Guided Setup:** Streamlined Impact Store Application configuration for more efficient setup. * **Technical Debt Enforcement:** Clearer enforcement messages for update set completion, new scan definitions addressing real-world violations, and easier deactivation of base system definitions. * **Entitlement Naming:** "Recommended capabilities" renamed to "Squad-prioritized capabilities." ## Deprecated and Removed Features * **Deprecated:** On-demand value report and Value potential accelerators were removed in the Australia release. * **No Features Removed:** No Impact features or functionality were removed in the Brazil release. ## Additional Notes * **Requirements, Browser, Accessibility, and Localization:** No updates or changes introduced in either Australia or Brazil releases for these areas. * **Highlight Information:** Brazil release emphasizes accelerating business outcomes with AI Control Tower, rapid adoption of ServiceNow products and AI innovations, improved platform health, and measurable value realization aligned to business priorities. Consolidated page of all release notes for Impact from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Impact release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Impact to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-impact-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=australia&ft:locale=en-US). | | Brazil | Upgrade information : Impact configuration requires a sequence of tasks in a unified registration process. See [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=brazil&ft:locale=en-US). | [ ] ## New features Between your current release family and Brazil, new features were introduced for Impact. {#dfrn3-impact-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Product value](https://www.servicenow.com/docs/access?context=product-value-overview&family=australia&ft:locale=en-US) : Version 9.0.0 * Explore product-level outcome performance in the Product Value  page. You can use it to review operational metrics, monetized value, trend charts, calculation transparency, and assumptions.  * Explore Enhanced outcomes built on current ServiceNow platform capabilities, with updated data instrumentation and calculation logic.  * Enhanced outcomes are currently only available for IT Service Management [Alert card to capture long pending jobs](https://www.servicenow.com/docs/access?context=io-long-pending-job-alert-card&family=australia&ft:locale=en-US) : Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds. [Configure alert notifications for an instance](https://www.servicenow.com/docs/access?context=io-receive-notification-customer-conf-webhook&family=australia&ft:locale=en-US) : Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime. * All URLs are now validated before integrations. * Daily system notifications are indicated by a bell icon and through email notifications. * Alert Console alerts provide real-time visibility. [Roles installed with Impact](https://www.servicenow.com/docs/access?context=impact-roles&family=australia&ft:locale=en-US) : Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage. [Manage capabilities maps](https://www.servicenow.com/docs/access?context=manage-capability-maps&family=australia&ft:locale=en-US) : Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line. [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : Version 9.00 * Directly deactivate base system definitions without requiring an override record or approval. * Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite. Version 8.0.0 * Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section. * Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present. Version 7.0.0 * Proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience. * Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes to [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) , which provides AI-generated code fixes for leading practice violations. [New Accelerators in the Australia Release](https://www.servicenow.com/docs/access?context=new-accelerators-australia-release&family=australia&ft:locale=en-US) : Version 8.0.0 * Explore AI data, learn AI governance, and improve Virtual Agent performance. * Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace. * Explore AI data, learn AI governance, and improve Virtual Agent performance. * Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace. * Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators. * Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework. * Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators. Version 7.0.0 * Accelerate Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub with technical accelerators. * Improve your change readiness by using the OCM: Preparing for change and adopt AI governance impact strategy accelerators. * Assess CSDM maturity, improve CSDM Data modeling, and accelerate portal's user experience with usage insights and virtual agent experience design from the architecture accelerators. [Self-serve Accelerator fulfillment process](https://www.servicenow.com/docs/access?context=on-demand-accelerators&family=australia&ft:locale=en-US) : * Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan. * Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog. [Impact Conversations](https://www.servicenow.com/docs/access?context=impact-conversations_store&family=australia&ft:locale=en-US) : Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving your ServiceNow instance. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Impact features. {#dfrn3-impact-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Now Assist\>ServiceNow Otto](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Impact. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Optimization Accelerators](https://www.servicenow.com/docs/access?context=optimization-accelerators&family=australia&ft:locale=en-US) : Optimization accelerators catalog displays across dashboards, catalog filter and navigation, accelerator creation flows, and accelerator detail views inline with the other accelerator catalogs Flash cards now reflect the Optimization accelerator catalog category, and dashboards include platform optimization usage and consumption metrics. [\[Placeholder link text to key bundle-ipact.scan-engine-diagnostic-dashboards\]](https://www.servicenow.com/docs/access?context=scan-engine-diagnostic-dashboards&family=australia&ft:locale=en-US) : Open the Real-time Messaging panel directly alongside the development workspace; a slide-in side panel that stays visible until dismissed. Findings are organized into tabs by severity level, each showing a total count, and ordered by impact to the instance.Hover over the Level of Finding field in the findings table and definition records now displays a tooltip explaining Act, Recommend, Suggest, and Review.Select and open a filtered back-end list view for donut chart segments. [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : Dashboard data refresh timing and status jobs trigger at the enhanced time frame and frequency for near real-time data. The dashboard also displays status messaging about job progress and any delays. [Run Impact Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup-impact-in-app&family=australia&ft:locale=en-US) : The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=australia&ft:locale=en-US). [Prevent and resolve technical debt with AI](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : Review enforcement messages for Update Set completion: Enforcement messages clarify which suite or scan type is required to meet completion criteria.Fix violations from JPMC issue analysis: Use new Scan Engine definitions that address real-world JPMC-identified violations.Deactivate base system Scan Engine definitions: Remove OOTB definitions from your instance without requiring an override.Sync exception reasons across instances: Synchronize exception reasons across multi-instance environments.Register your instance with streamlined guidance: Follow improved setup instructions for initial Scan Engine configuration. [Entitlements and usage](https://www.servicenow.com/docs/access?context=capabilities-map&family=australia&ft:locale=en-US) : Recommended capabilities has been renamed Squad-prioritized capabilities. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Impact features or functionality were removed. {#dfrn3-impact-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Impact features or functionality were deprecated. {#dfrn3-impact-summary__entry__26} | Release | Release notes | |-|-| | Australia | On-demand value report and Value potential accelerators have been removed. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Impact. {#dfrn3-impact-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&family=australia&ft:locale=en-US) : For information on package entitlement and features activation, see [\[Placeholder link text to key impact-packages1\]](https://www.servicenow.com/docs/access?context=impact-packages1&family=australia&ft:locale=en-US). : For details on configuring Impact and its features, see [\[Placeholder link text to key configuring-impact-platform\]](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=australia&ft:locale=en-US). Important: Impact is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Impact by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Impact we have noted them here. {#dfrn3-impact-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Impact we have noted them here. {#dfrn3-impact-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Impact, such as specific requirements or compliance levels. {#dfrn3-impact-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Impact we have noted them here. {#dfrn3-impact-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Impact we have noted them here. {#dfrn3-impact-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Version 9.0.0 * [Initiate update set scans](https://www.servicenow.com/docs/access?context=initiate-update-set-scans&family=australia&ft:locale=en-US): Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite. * View the full financial story behind every product outcome using product value. The new [Product value](https://www.servicenow.com/docs/access?context=product-value-overview&family=australia&ft:locale=en-US) page brings together operational metrics, monetized value, trend charts, calculation transparency, and the assumptions behind them. * Version 8.0.0 * Identify problematic lines and receive proposed solutions by engaging an AI analysis panel with the [Prevent technical debt with real-time code fixes](https://www.servicenow.com/docs/access?context=real-time-prevention-monitoring&family=australia&ft:locale=en-US) feature. * Submit exception requests directly from Recommend-level findings [Submit exceptions for Scan Engine findings](https://www.servicenow.com/docs/access?context=submitting-exception-reasons-scan-engine&family=australia&ft:locale=en-US) * Get a high-level estimate of your Impact app storage usage so you can proactively plan your storage management. * Discover, filter, launch, and complete accelerators independently and also download a self-served 90-day action plan with On-demand accelerators. * Manage Impact accounts with the dedicated partner role support where partners can manage Impact on behalf of customers without manual intervention. * Version 7.0.0: * Streamline the Impact Store Application configuration with the updated Impact guided setup. * Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience. * Provide access to partners with the impact_partner_role. * View true applications capabilities organized by product lines. See [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Achieve success your way with tailored resources, driving outcomes aligned to your business priorities. * Accelerate business outcomes faster with AI Control Tower, reducing time to measurable impact. * Adopt ServiceNow products and AI innovations rapidly, ensuring your team moves at the speed of transformation. * Maximize your ServiceNow investment, proving its value to stakeholders through measurable adoption and outcomes. * Improve platform health with proactive guidance, keeping your instance optimized and future-ready. See [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]