--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Industrial Connected Workforce Core release notes for upgrades from Australia to Brazil # Combined Industrial Connected Workforce Core release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Connected Workforce Core Release Notes for Upgrades from Australia to Brazil This consolidated release note page guides ServiceNow customers through the Industrial Connected Workforce (ICW) Core upgrades from the Australia release family to Brazil. It highlights essential new features, changes, activation details, and important upgrade considerations to help customers prepare for and successfully perform their upgrades. Show full answer Show less The Brazil release itself contains no new updates, changes, removals, or deprecations for ICW Core as compared to Australia. The primary focus is on summarizing new features introduced between Australia and Brazil releases and providing guidance for upgrade readiness. ## Key Features Introduced Between Australia and Brazil * **Safety and Knowledge Context on Actions:** Directly view required LOTO(TO) levels, line status, and related knowledge articles on action headers and the recommendations sidebar during execution, enhancing safety awareness and operational guidance. * **Self-Assignment for Unassigned Actions:** Users with the `actionuser` role can now claim unassigned actions without supervisor approval, improving task ownership and responsiveness. * **ServiceNow AI Platform Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---providing scalable AI capabilities from basic insights to autonomous workflows, tailored to customer license levels. * **Contextualize Documents and Action Plans:** AI-powered features allow users to contextualize external documents related to deviations and generate action plans to resolve ICW deviations, driving quicker issue resolution. * **Vertical Navigation in Digital Factory Workspace:** A vertical navigation panel and breadcrumb trail facilitate easier browsing of equipment hierarchies and functional locations, improving user navigation and operational context retention. * **Industrial Connected Workforce Core Enhancements:** * Centralized authoritative data layer for organizations, equipment, functional locations, calendars, and workers to eliminate silos and ensure data consistency across ICW applications. * Structural enhancements with digital models supporting organizational units, asset hierarchies, shift calendars, and worker attributes to reduce configuration duplication and align operational data. * Automation and archival capabilities to streamline data management---automatic archival of Actions, Deviations, and RCAs after configurable inactivity periods, supporting compliance and clutter reduction. * User experience improvements with a configurable contextual sidebar providing assistance, recommendations, related actions, and attachments, customizable by administrators and user preferences. * Expanded role and permission frameworks to improve governance and administration with domain-specific roles and refined permission inheritance across workflows and content types. ## Activation and Upgrade Guidance * **Activation:** ICW Core installs automatically with the Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Customers can request ICW Mobile via the ServiceNow Store. * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any recommended upgrade tasks before and after upgrading to Brazil to ensure smooth transition and operational continuity. * **Browser, Localization, Accessibility, and Additional Requirements:** No changes or new requirements were introduced between Australia and Brazil releases. ## Highlights for ServiceNow Customers * Enhanced navigation and operational context in the Digital Factory Workspace accelerates industrial task management. * AI-enhanced recommended actions provide better insights and structured resolution pathways for deviations. * Standardization of industrial data across multiple dimensions strengthens governance, reduces data duplication, and improves compliance. * Performance optimizations and improved interoperability facilitate faster system responsiveness and better integration across ICW applications. Consolidated page of all release notes for Industrial Connected Workforce Core from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Connected Workforce Core to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialconnectedworkforcecore-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Industrial Connected Workforce Core. {#dfrn3-industrialconnectedworkforcecore-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Safety and knowledge context on actions](https://www.servicenow.com/docs/access?context=industrial-action-management&family=australia&ft:locale=en-US) : See the required LOTO(TO) level, line status, and a related knowledge article directly on an action. When these fields are populated, the LOTO(TO) level and line status appear as highlighted values in the action header, and the knowledge article is available from the recommendations sidebar during execution. [Self-assignment for unassigned actions](https://www.servicenow.com/docs/access?context=action-form&family=australia&ft:locale=en-US) : Claim an unassigned action without waiting for a supervisor to assign it. Users with the action_user role can now assign any unassigned action to themselves, but can't reassign an action that's already assigned to another user. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Explore](https://www.servicenow.com/docs/access?context=exploring-ai-enhanced-ra-icw&family=australia&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. For more information, see [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-icw&family=australia&ft:locale=en-US).Create an action plan to help resolve your ICW deviation using relevant documentation. For more information, see [Generate an action plan to resolve an ICW deviation](https://www.servicenow.com/docs/access?context=generate-action-plan-ai-enhanced-ra-icw&family=australia&ft:locale=en-US). [Vertical navigation for Functional Location](https://www.servicenow.com/docs/access?context=functional-location-vertical-navigation&family=australia&ft:locale=en-US) : Browse the equipment hierarchy and switch between functional locations using a vertical navigation panel in the Digital Factory Workspace.Use the breadcrumb trail to track your place in the equipment model and open a different functional location without losing context. [Industrial Connected Workforce Core](https://www.servicenow.com/docs/access?context=industrial-connected-workforce-core-landing-page&family=australia&ft:locale=en-US) : Centralize all critical industrial entities like organizations, equipment, functional locations, calendars, and workers into a single authoritative data layer to eliminate data silos and drive consistency across your operations.ICW Core enables consistency across all ICW applications and eliminates data duplication. ICW Pro plugin (app-icw-analytics) uses this unified structure to provide advanced reporting and analytics across plants, production lines, and maintenance groups. [Structural Enhancements](https://www.servicenow.com/docs/access?context=configuring-icw-core&family=australia&ft:locale=en-US) : Align your operational data and execution by using enhanced digital models for organizational units, asset hierarchies, shift calendars, and worker attributes.These models support the standards plugin (app-icw-std), guided tasks plugin (app-icw-igt), deviations, and actions and reduce configuration duplication across sites. [Automation \& Archival](https://www.servicenow.com/docs/access?context=archive-rules-icw&family=australia&ft:locale=en-US) : Reduce data clutter and maintain compliance by automating the archival of Action, Deviation, and root cause analysis (RCA) records after inactivity.Default retention period of 24 months, configurable via system properties.Administrative controls to activate or deactivate archival rules. [User Experience \& Usability](https://www.servicenow.com/docs/access?context=configure-contextual-sidebar&family=australia&ft:locale=en-US) : Access assistance, recommendations, related actions, and attachments through a configurable contextual sidebar to streamline your daily workflows.Administrator-controlled visibility options and personalized user preferences. [Roles and Permission Framework](https://www.servicenow.com/docs/access?context=components-installed-with-icw&family=australia&ft:locale=en-US) : Simplify administration and improve governance by using the expanded ICW role structure, which includes domain‑specific expert and user roles for actions, deviations, RCAs, and knowledge.Permission inheritance is refined across operational workflows and content types to simplify administration and improve governance. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Industrial Connected Workforce Core features. {#dfrn3-industrialconnectedworkforcecore-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Industrial Connected Workforce Core features or functionality were removed. {#dfrn3-industrialconnectedworkforcecore-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Industrial Connected Workforce Core features or functionality were deprecated. {#dfrn3-industrialconnectedworkforcecore-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Connected Workforce Core. {#dfrn3-industrialconnectedworkforcecore-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : ICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Note: ICW Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Connected Workforce Core, such as specific requirements or compliance levels. {#dfrn3-industrialconnectedworkforcecore-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Navigate the equipment model faster in the Digital Factory Workspace using vertical navigation and a breadcrumb trail to move between functional locations. * Use the AI Enhanced recommended actions for Industrial Connected Workforce (ICW) feature to access external sources related to a deviation and review why the document is relevant to the incident. * Use the action plan skill available with AI Enhanced recommended actions for Industrial Connected Workforce (ICW) to create and organize resolution action items related to deviation. * Standardize your industrial data across equipment hierarchies, functional locations, calendars, and workforce structures to drive operational consistency. * Strengthen governance of industrial task records, worker skills, and operational compliance across your organization. * Accelerate cross-application task creation and record synchronization with expanded workflow orchestration. * Improve system responsiveness with performance optimizations that reduce load times and increase record processing throughput. * Enhance interoperability across the ICW suite applications with improved integration capabilities for downstream applications. See [ICW Core](https://www.servicenow.com/docs/access?context=industrial-connected-workforce-core-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]