--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined ITOM AIOps release notes for upgrades from Australia to Brazil # Combined ITOM AIOps release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM AIOps Release Notes for Upgrades from Australia to Brazil This consolidated document provides ServiceNow customers with a comprehensive summary of all ITOM AIOps release notes relevant for upgrading from the Australia release family to the Brazil release family. It includes information on new features, changes, removals, deprecations, activation instructions, and other upgrade-related details. Show full answer Show less The page is designed to help customers prepare for their upgrade by presenting key updates and important considerations in one place. If a particular release had no updates for a given ITOM AIOps component, this is explicitly noted to avoid confusion. ## Activation and Installation ITOM AIOps applications must be installed by requesting them from the ServiceNow Store. This applies to both the Australia and Brazil releases. Customers should: * Visit the ServiceNow Store to view available ITOM AIOps apps and submit installation requests. * Note that ITOM AIOps functionality is activated with the Event Management plugin (com.glideapp.itom.snac). * Purchase the ITOM Predictive AIOps package to enable Health Log Analytics capabilities. * Install Service Operations Workspace (ITOM) by adding the AIOps Experience \[snsowaiops\] application from the ServiceNow Store. Activation instructions are consistent for both release families, ensuring a streamlined upgrade process. ## New Features, Changes, Removals, and Deprecations Between the Australia and Brazil releases, there were no updates, changes, removals, or deprecations recorded for ITOM AIOps features. This means the existing functionality remains stable and unchanged during this upgrade path. ## Additional Upgrade Considerations * **Additional Requirements:** No new or changed requirements were introduced for ITOM AIOps between these releases. * **Browser Requirements:** No updates or changes to browser support were noted. * **Accessibility:** No new accessibility information was provided. * **Localization:** No localization considerations were updated. ## ServiceNow Store Updates and ITOM AIOps Applications Most ITOM AIOps apps receive updates monthly or quarterly via the ServiceNow Store. Customers can check the Store for the latest versions, cumulative release notes, and compatibility information for the following key apps: * Service Reliability Management (SRM) * Service Level Objective Management * Service Observability * Event Management * Health Log Analytics * AIOps Dashboards * Agent Client Collector * Log Analytics (ACC-L) * Integrations Launchpad * Express List * Metric Intelligence * Alert Automation * Service Operations Workspace (SOW) for ITOM * Synthetic Monitoring ## Brazil Release Highlights The Brazil release introduces advanced capabilities for ITOM AIOps customers, including: * Detection and correlation of alerts across infrastructure and services to reduce noise and emphasize critical issues before business impact. * Integration of CMDB, Service Mapping, and observability data to uncover hidden dependencies and accurately calculate business impact of incidents. * Application of machine learning on real-time logs and metrics to identify anomalies and predict outages proactively. * Streamlined incident response featuring structured workflows, automated escalation, and prioritized, context-rich alerts for faster issue resolution. * Proactive service quality management through automated Service Level Objective (SLO) tracking, alerting, and threshold monitoring across the IT environment. These enhancements empower ServiceNow customers to improve operational resilience, reduce downtime, and optimize IT service performance. Consolidated page of all release notes for ITOM AIOps from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM AIOps to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomaiops-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for ITOM AIOps. {#dfrn3-itomaiops-summary__entry__8} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing ITOM AIOps features. {#dfrn3-itomaiops-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some ITOM AIOps features or functionality were removed. {#dfrn3-itomaiops-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some ITOM AIOps features or functionality were deprecated. {#dfrn3-itomaiops-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM AIOps. {#dfrn3-itomaiops-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=australia&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Important: ITOMAIOps apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install the applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels. {#dfrn3-itomaiops-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__62} | Release | Release notes | |-|-| | Australia | [ServiceNow Store updates for ITOM AIOps](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-ai-ops-landing.html) : The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details: * [Service Reliability Management (SRM)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-reliability-mgmt.html) * [Service Level Objective Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-level-objective-mgmt-sow.html) * [Service Observability](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-observability.html) * [Event Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-event-management-core.html) * [Health Log Analytics](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-health-log-analytics.html) * [AIOps Dashboards](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-aiops-dashboards.html) * [Agent Client Collector Log Analytics (ACC-L)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-acc-log-analytics.html) * [Integrations Launchpad](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-integrations-launchpad.html) * [Express List](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-express-list.html) * [Metric Intelligence](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-metric-intelligence.html) * Alert Automation * [Service Operations Workspace (SOW) for ITOM](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-workspace-itom-apps.html) * [Synthetic Monitoring](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-sow-synthetic-monitoring.html) See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | * Detect and correlate alerts across infrastructure and services, reducing noise and surfacing critical issues before they impact business operations. * Combine CMDB, Service Mapping, and observability data to reveal hidden dependencies and calculate real business impact of incidents. * Use machine learning on real time logs and metrics to identify anomalies and predict outages before they disrupt service. * Streamline incident response with structured workflows, automated escalation, and prioritized, context-rich alerts for faster resolution. * Enable proactive service quality management through automated SLO tracking, alerting, and threshold monitoring across the IT environment. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=brazil&ft:locale=en-US) for more information. | [ ]