--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Knowledge Graph release notes for upgrades from Australia to Brazil # Combined Knowledge Graph release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Graph release notes for upgrades from Australia to Brazil This consolidated release notes page provides ServiceNow customers with all relevant updates, new features, changes, deprecations, and activation details for Knowledge Graph from the Australia release through to Brazil. It is designed to help you prepare for your upgrade by summarizing essential information across release families, highlighting what has been introduced, modified, or deprecated. Show full answer Show less ## New Features * **Visual Query Builder (Australia release):** A no-code interface to build and run Knowledge Graph queries, allowing exploration of entities and relationships with filters. It supports natural language queries processed by large language models (LLMs) and enables saving and reusing queries. * **Configuration Item Relationships:** Allows users to ask natural language questions about how services, servers, databases, and other configuration items relate, without manual queries or direct CMDB navigation. * **Tagging in Knowledge Graph Designer:** Introduction of a dedicated tagging section on the Knowledge Graph landing page for creating, editing, and managing tags. ## Changes * **Query Builder Access:** A new Query Builder section is available on the Knowledge Graph Designer landing page and can be accessed directly from the main menu. * **Tagging Enhancements:** AI instructions can now be added at the node, property, and edge levels when creating tags, providing richer business context for natural language queries. ## Deprecations **LLM Service Update (Brazil release):** Starting September 2026, newer open-weight models (Gemma 4) are introduced alongside sovereignty-focused options within the Now LLM Service. Older models remain available for existing AI skills and workflows but will no longer be supported for new configurations or development. This ensures customers benefit from the latest AI advancements with maintained infrastructure governance and data protections. ## Activation Information * **Australia release:** Knowledge Graph is activated by default upon installation as part of the ServiceNow AI Platform. * **Brazil release:** Knowledge Graph activation requires enabling any Now Assist plugin from the ServiceNow Store. ## Important Highlights * **External User Access:** From Australia release onward, external users with the `sncexternal` role can access Knowledge Graph by enabling the `snkg.enableexternalusercheck` property. * **Improved Search Accuracy:** Enhanced Knowledge Graph integration delivers better search results within ServiceNow Otto® panel, Otto for Virtual Agent, and AI Agents. * **Branding Update:** The ServiceNow AI experience brand is now ServiceNow Otto, replacing ServiceNow Now Assist. * **Support for Glidelist References:** Knowledge Graph queries can include Glidelist references for greater query flexibility. * **Interactive Admin Guided Tour:** Provides step-by-step setup assistance, making configuration and onboarding easier. ## Additional Notes No updates or changes were noted for browser requirements, accessibility, localization, or additional system requirements across these releases. Consolidated page of all release notes for Knowledge Graph from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Graph to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgegraph-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__8} | Release | Release notes | |-|-| | Australia | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=australia&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&family=australia&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=australia&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Knowledge Graph features. {#dfrn3-knowledgegraph-summary__entry__14} | Release | Release notes | |-|-| | Australia | [\[Placeholder link text to key access-graph-query-builder\]](https://www.servicenow.com/docs/access?context=access-graph-query-builder&family=australia&ft:locale=en-US) : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&family=australia&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Knowledge Graph features or functionality were removed. {#dfrn3-knowledgegraph-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Knowledge Graph features or functionality were deprecated. {#dfrn3-knowledgegraph-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | [Now LLM Service deprecation notice](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=brazil&ft:locale=en-US) : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Knowledge Graph is available with activation of any Now Assist plugin from the ServiceNow Store. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels. {#dfrn3-knowledgegraph-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | * External users with the snc_external role can now access Knowledge Graph when the sn_kg.enable_external_user_check property is set to true. * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=brazil&ft:locale=en-US) for more information. | [ ]