--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Lead Management release notes for upgrades from Australia to Brazil # Combined Lead Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Lead Management release notes for upgrades from Australia to Brazil This consolidated release notes page is designed to help ServiceNow customers prepare for upgrading Lead Management from the Australia release family to Brazil. It summarizes new features, changes, deprecations, and important upgrade information specific to Lead Management across these releases. Where no updates exist for a release, a note is included for clarity. Show full answer Show less ## Key Features * **Manage Touchpoints (Australia Release)**: Enables users to create touchpoints, log interaction activities, and schedule meetings directly from a lead record. This centralizes tracking of all client interactions throughout the lead lifecycle. * **Meeting Scheduling Options**: Users can choose between a new meetings construct or existing appointment records for priority meeting scheduling. * **View Touchpoint Records for Tasks**: Allows recording early customer interactions and associating tasks with ongoing engagement during the pre-deal sales lifecycle. Users can create touchpoints from leads to capture interactions such as discovery calls, follow-up emails, or qualification meetings and link tasks to these touchpoints to track follow-up work until lead conversion. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks**: Customers should review and complete recommended tasks before and after upgrading to Brazil to ensure a smooth transition. * **Activation**: Lead Management must be installed via the ServiceNow Store. Customers can request installation and find additional app version history and cumulative release notes there. ## Changes, Removals, and Deprecations Between Australia and Brazil releases, there are no changes, removals, or deprecations affecting Lead Management features or functionality. ## Additional Considerations No updates or changes have been noted for additional requirements, browser requirements, accessibility, or localization information for Lead Management in the upgrade from Australia to Brazil. ## Why This Matters This release enables ServiceNow customers using Lead Management to better track and manage client interactions and tasks through enhanced touchpoint capabilities, streamlining the lead lifecycle process. Understanding these features and upgrade instructions ensures customers can maintain operational continuity and leverage new tools effectively after upgrading to Brazil. Consolidated page of all release notes for Lead Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadmanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Lead Management. {#dfrn3-leadmanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Manage touchpoints](https://www.servicenow.com/docs/access?context=manage-touchpoints-lead&family=australia&ft:locale=en-US) : Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct and existing appointment records for priority meeting scheduling. [View touchpoint records for a task](https://www.servicenow.com/docs/access?context=lead-management-use-tasks-tab&family=australia&ft:locale=en-US) : Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by: * Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings. * Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Lead Management features. {#dfrn3-leadmanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Lead Management features or functionality were removed. {#dfrn3-leadmanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Lead Management features or functionality were deprecated. {#dfrn3-leadmanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead Management. {#dfrn3-leadmanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead Management, such as specific requirements or compliance levels. {#dfrn3-leadmanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle. * Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]