--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined LEAP release notes for upgrades from Australia to Brazil # Combined LEAP release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined LEAP release notes for upgrades from Australia to Brazil This consolidated release notes document covers all LEAP updates from the Australia release family through to Brazil, providing ServiceNow customers with essential information to prepare for and execute their upgrade to Brazil. It includes new features, changes, deprecations, activation instructions, and other relevant details to ensure a smooth transition and optimal use of LEAP capabilities. Show full answer Show less ## Key Features * **New Now LLM Model:** Brazil introduces support for Gemma 4 26B A4B IT as the default model within the Now LLM model pool, enhancing AI functionality across LEAP skills. Administrators can enable and configure third-party (3P) model support, and users gain access to an expanded Generative AI (GenAI) model catalog. * **Incident Management Enhancements:** Brazil release improves incident resolution by measuring time to resolve, promoting automation culture through data interpretation and automation of records, and optimizing resource allocation by prioritizing high-impact incidents. * **Integration with Red Hat Ansible:** This integration maps resolution steps with Ansible playbooks to assist Level 1 (L1) agents in incident resolution. * **Knowledge Base Automation:** Automates the creation of knowledge base articles to support faster incident resolution by L1 agents. ## Key Changes * Several legacy Now LLM models including llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmallv2-lts, Gemini large, Gemini small, and Claude Sonnet 4.5 have been retired and removed from the model catalog. * Gemini-3.5-flash and Claude Sonnet 4.6 remain available as replacement models. ## Activation and Installation * LEAP installation requires requesting the ServiceNow Otto for ITOM from the ServiceNow Store. * After installation, activate LEAP via: Workspaces \> LEAP \> Admin \> AI Admin Hub \> AI Skills \> Platform \> LEAP. * For comprehensive app release notes and version history, customers should refer to the ServiceNow Store. ## Additional Requirements * Installation requires dependencies: ServiceNow Otto for Platform and ServiceNow Otto for Creator. * No changes to browser requirements or accessibility and localization information were introduced in this release. ## Upgrade Preparation and Considerations * Customers should review and complete all pre- and post-upgrade tasks outlined before upgrading to Brazil. * If there are no updates for a particular release family or section, notes indicating "No updates for this release" are provided for clarity. This comprehensive update supports ServiceNow customers in leveraging enhanced AI capabilities, streamlined incident management, and automation integrations to improve operational efficiency and user experience during and after the upgrade to LEAP Brazil. Consolidated page of all release notes for LEAP from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading LEAP to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leap-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for LEAP. {#dfrn3-leap-summary__entry__8} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | : This release of LEAP supports Gemma 4 26B A4B IT as a new Now LLM model. This is the default model within Now LLM's model pool for all skills. Admins can enable and configure 3P model support and users can utilize expanded GenAI model catalog capabilities as required. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing LEAP features. {#dfrn3-leap-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Now LLM models : Now LLM (llmgenericlargev2, llmgenericlargev2-lts, llmgenericsmall_v2-lts) Gemini large, Gemini small, and Claude Sonnet 4.5 models have been retired and are no longer available in the model catalog. Gemini-3.5-flash and Claude Sonnet 4.6 remains as replacements. | [ ] ## Removed Between your current release family and Brazil, some LEAP features or functionality were removed. {#dfrn3-leap-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some LEAP features or functionality were deprecated. {#dfrn3-leap-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate LEAP. {#dfrn3-leap-summary__entry__32} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Activation information : Install LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). After installation, activate the skill from Workspaces \> LEAP \> Admin \> AI Admin Hub \> AI Skills \> Platform \> LEAP. For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-aiops-leap&family=brazil&ft:locale=en-US). Note: LEAP is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for LEAP we have noted them here. {#dfrn3-leap-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Additional requirements : You should have the following dependencies installed: * ServiceNow Otto for Platform * ServiceNow Otto for Creator | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for LEAP we have noted them here. {#dfrn3-leap-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for LEAP, such as specific requirements or compliance levels. {#dfrn3-leap-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for LEAP we have noted them here. {#dfrn3-leap-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for LEAP we have noted them here. {#dfrn3-leap-summary__entry__62} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | * Drive incident resolution to measure the time to resolve incidents and enhance performance. * Promote automation culture by interpreting existing data and automating records. * Optimize resource allocation by identifying and prioritizing high impact areas. * Integrate with Red Hat Ansible to map resolution steps with Ansible playbooks and help in incident resolution for L1 agents. * Automate knowledge base article creation to help L1 agent in faster resolution of similar incidents. See [Explore](https://www.servicenow.com/docs/access?context=exploring-aiops-leap&family=brazil&ft:locale=en-US) for more information. | [ ]