--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Legal Conflict of Interest release notes for upgrades from Australia to Brazil # Combined Legal Conflict of Interest release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Conflict of Interest release notes for upgrades from Australia to Brazil This consolidated release notes page provides a unified summary of all updates, new features, changes, and important upgrade information for the Legal Conflict of Interest (COI) application across ServiceNow release families from Australia to Brazil. It is designed to assist ServiceNow customers in preparing for and executing their upgrades by highlighting relevant enhancements and instructions. Show full answer Show less ## New Features Between the Australia and Brazil releases, notable new features were introduced in the Australia release, while Brazil contains no new updates: * **Configure risk assessment:** A utility that evaluates conflict of interest disclosures by applying predefined risk factors to calculate a risk score and assign a risk level (Low, Medium, or High). This risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. AI skill evaluation requires installation and configuration of ServiceNow Otto for Legal Service Delivery (LSD). * **Submit COI request using AI:** Enables users to submit conflict of interest requests via natural language input through ServiceNow Otto in the Virtual Agent interface. This reduces manual form entry, as the system automatically populates intake forms based on the conversational input. The automated risk assessment then routes the request to the correct approval workflow, accelerating resolution times. This feature also requires ServiceNow Otto for LSD to be installed and configured. ## Changes, Removals, and Deprecations No changes, feature removals, or deprecations were reported for Legal Conflict of Interest in either the Australia or Brazil releases. ## Activation and Installation Legal Conflict of Interest must be installed from the ServiceNow Store by submitting a request. Customers can view all available apps and their version histories on the ServiceNow Store. This activation process applies to both Australia and Brazil releases, with no additional activation changes in Brazil. ## Additional Information * **Additional requirements:** No new or changed additional requirements were introduced in either release. * **Browser requirements:** No updates or changes to supported browsers. * **Accessibility:** No new accessibility information or compliance changes were noted. * **Localization:** No localization updates were reported. * **Highlights:** The key highlight from Australia is the ability to submit COI disclosures using natural language via ServiceNow Otto in Virtual Agent, combined with automated risk assessment routing for faster approval workflows. No new highlights were added in Brazil. ## Practical Impact for ServiceNow Customers Upgrading Legal Conflict of Interest from Australia to Brazil ensures you retain existing functionality without disruption, as Brazil contains no new updates or changes. Customers should focus on leveraging the Australia release's new AI-driven capabilities, including the risk assessment utility and natural language COI submissions, to streamline conflict of interest management and accelerate approval workflows. Proper installation of ServiceNow Otto for Legal Service Delivery is required to enable AI-powered features. The upgrade process is straightforward, with no additional requirements, browser changes, or localization concerns between these releases. Consolidated page of all release notes for Legal Conflict of Interest from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Conflict of Interest release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Conflict of Interest to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalconflictofinterest-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=australia&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Submit COI request using AI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=australia&ft:locale=en-US) : Using natural language to submit a conflict of interest request from ServiceNow Otto in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Legal Conflict of Interest features. {#dfrn3-legalconflictofinterest-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Legal Conflict of Interest features or functionality were removed. {#dfrn3-legalconflictofinterest-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Legal Conflict of Interest features or functionality were deprecated. {#dfrn3-legalconflictofinterest-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Conflict of Interest, such as specific requirements or compliance levels. {#dfrn3-legalconflictofinterest-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__62} | Release | Release notes | |-|-| | Australia | Disclose conflicts of interest using natural language from ServiceNow Otto in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]