--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Live Connect release notes for upgrades from Australia to Brazil # Combined Live Connect release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Live Connect release notes for upgrades from Australia to Brazil Live Connect is a ServiceNow feature that enables direct, read-only SQL access to ServiceNow instance data through ODBC and JDBC drivers. This allows customers to connect third-party BI and analytics tools directly to their ServiceNow data without the need for data export, replication, or synchronization. The product was previously known as SQL API and has been renamed to Live Connect for clarity and consistency. Live Connect is available via the ServiceNow Store and requires activation of the Live Connect plugin and a RaptorDB Professional entitlement on the ServiceNow instance. Show full answer Show less ## Key Features * **Direct Data Access:** Query ServiceNow data live from external BI tools such as Power BI, Tableau, DBvisualizer, and Pyramid Analytics without duplicating data. * **OAuth Authentication:** OAuth is now the recommended and FedRamp-compliant authentication method, providing secure multi-factor authentication and encrypted credentials transport. Basic Authentication remains supported but is being phased out. * **Enterprise Analytics Integration:** Expanded JDBC driver support enables compatibility with enterprise analytics platforms, including native integration with Pyramid Analytics for interactive dashboards and advanced analytics on live data. * **Read-Only Operations:** Access is limited to read-only queries to ensure data integrity and prevent unintended changes. * **Granular Access Control:** Table-level access controls (egresssql permissions) must be configured per user account to enable querying of specific tables. ## Upgrade and Activation Guidance * **Migration:** Customers with the earlier SOAP-based ODBC client (RaptorDB Professional entitlement) can migrate to the REST-based Live Connect client by configuring both server and client settings. * **Plugin Activation:** Activation requires enabling the Live Connect plugin (com.glide.rest.sqlapiserver) on your ServiceNow instance and having the appropriate RaptorDB Professional entitlement. * **Driver Installation:** ODBC and JDBC drivers must be installed on client machines to connect BI tools with ServiceNow data via Live Connect. * **User Configuration:** Access to tables must be explicitly granted by adding the egresssql access control to each table and configuring user accounts accordingly. ## Compatibility and Requirements * Live Connect operates as a backend connectivity layer with no direct user interface; browser compatibility depends on third-party client tools. * It functions independently of ServiceNow language settings; query results reflect the language of the data in the tables. * Accessibility and localization are dependent on connected third-party BI tools. ## Changes and Removals * The product name changed from SQL API to Live Connect across all user interfaces and documentation without disrupting existing integrations. * OAuth authentication support has been expanded and is now recommended, while Basic Authentication is being deprecated gradually. * Expanded JDBC driver compatibility to support advanced analytics platforms such as Pyramid Analytics. * No features or functionalities were removed or deprecated between Australia and Brazil releases. ## Practical Benefits for ServiceNow Customers * Enables secure, FedRamp-compliant access to live ServiceNow data for enhanced operational and business analytics without data duplication or synchronization overhead. * Supports seamless integration with widely used BI platforms, enabling richer insights and reporting capabilities. * Simplifies upgrade paths from older SOAP-based clients to the modern REST-based Live Connect client. * Improves security posture through modern OAuth authentication methods and fine-grained access controls. Consolidated page of all release notes for Live Connect from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Live Connect release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Live Connect to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-liveconnect-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : ServiceNow provided customers with a free SOAP-based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST-based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Live Connect. {#dfrn3-liveconnect-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=australia&ft:locale=en-US) : The ServiceNow Store Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using Live Connect, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=australia&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. The following features are new in this release. | | Brazil | [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=brazil&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. Product renamed from SQL API to Live Connect : The product formerly known as SQL API is now called Live Connect. The product name was updated across all client-facing interfaces, documentation, installers, and connection wizards for consistency and clarity. Your existing integrations continue to work without changes. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Live Connect features. {#dfrn3-liveconnect-summary__entry__14} | Release | Release notes | |-|-| | Australia | Product name updated from SQL API to Live Connect : The product name was updated from SQL API to Live Connect throughout the user interface, including all menus, forms, configuration pages, and labels. The following UI changes are in this release. | | Brazil | Authentication method support : OAuth is now the recommended authentication method for all ODBC and JDBC connections. Basic Authentication continues to be supported but will be gradually phased out in future releases. Client tool compatibility : JDBC driver support was expanded to enable compatibility with Pyramid Analytics and other enterprise analytics platforms. All ODBC and JDBC-compliant tools can now connect using OAuth authentication. | [ ] ## Removed Between your current release family and Brazil, some Live Connect features or functionality were removed. {#dfrn3-liveconnect-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Live Connect features or functionality were deprecated. {#dfrn3-liveconnect-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Live Connect. {#dfrn3-liveconnect-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=australia&ft:locale=en-US). | | Brazil | Activation information : Live Connect is a ServiceNow AI Platform capability that requires RaptorDB Professional and activation of the Live Connect plugin. Access is configured per user account (service or personal). To make tables available for querying, you must add the `egress_sql` access control to each table. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__38} | Release | Release notes | |-|-| | Australia | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | | Brazil | Additional requirements : * ODBC or JDBC drivers must be installed on client systems. * User accounts must be configured with appropriate table access controls. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Live Connect, such as specific requirements or compliance levels. {#dfrn3-liveconnect-summary__entry__50} | Release | Release notes | |-|-| | Australia | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | | Brazil | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | [ ] ## Localization information If there are specific localization considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__56} | Release | Release notes | |-|-| | Australia | Localization information : Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | | Brazil | Localization information : Live Connect is operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | [ ] ## Highlight information If there are specific highlight considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/r/api-reference/web-services/accessing-your-servicenow-data-using-sql-api.html). **Important:** Live Connect is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Brazil | * Provides read-only SQL access to authorized tables through ODBC and JDBC drivers. * Enables direct queries from external analytics and business intelligence tools without data synchronization. * Supports OAuth authentication for secure, FedRamp-compliant connections. * Integrates with enterprise analytics platforms such as Pyramid Analytics, Power BI, and Tableau. See [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=brazil&ft:locale=en-US) for more information. | [ ]