--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Manufacturing Commercial Operations release notes for upgrades from Australia to Brazil # Combined Manufacturing Commercial Operations release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Australia to Brazil This consolidated release notes document provides essential information for ServiceNow customers upgrading Manufacturing Commercial Operations from the Australia release to the Brazil release. It includes new features, changes, activation details, and important upgrade considerations to help you manage the transition smoothly and leverage enhanced capabilities. Show full answer Show less ## Key Features * **MCO Landing Page (Australia):** A role-based core landing page that displays claims, pre-authorization requests, and key processing metrics tailored for claims agents and warranty assessors. * **Fraudulent Claim Detection (Australia):** Anomaly-detection rules automatically scan claims against historical patterns to identify fraud, enabling auto-approval or routing flagged claims for review. * **Product Non-Conformance Case Playbook (Australia):** The Quality Issue Management (QIM) playbook facilitates creation of remediation plans, auto-triages cases, assigns owners, and generates tasks based on patterns. * **ServiceNow AI Platform Tiers (Australia):** Three AI licensing tiers---Foundation, Advanced, and Prime---offer varying access to AI features, generative skills, and autonomous workflows across Manufacturing Commercial Operations. * **FSM Integration (Australia):** QIM integrates with Field Service Management (FSM) to create work orders for on-site interventions directly from non-conformance or quality investigation records. * **Brazil-Specific Enhancements:** * Pre-authorization case lines on repair claims auto-populate repair details, improving claim accuracy. * Automatic validation of repair claim charges against pre-authorization limits ensures compliance. * Scheduling quality review meetings with stakeholders and attaching discussions and decisions to issues for transparency. * Bulk import of impacted assets via XLST files reduces manual entry when multiple assets are affected. * Effectiveness goals in remediation allow formal evaluation of corrective action outcomes, linked to remediation tasks and tracked through to completion. * Enhanced Non-Conformance case lifecycle supports information requests, accept/reject cycles, and workspace-based communications to streamline resolution. * AI-generated summaries for Non-Conformance and product quality investigation records speed up review processes, with advisories to validate AI output. ## Changes * **Now LLM Service Deprecation (Australia):** The Now LLM Service is no longer the default AI model provider for new or inactive AI assets; a third-party model is now default, though the Now LLM Service remains available for manual selection. * **No changes reported for Brazil release.** ## Activation and Requirements * **Activation:** Manufacturing Commercial Operations can be installed by requesting it through the ServiceNow Store. Customers should review the Store for app availability and submission processes. * **Browser Support (Australia):** ServiceNow Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Microsoft Edge based on Chromium and others listed in ServiceNow browser support documentation. * **No additional activation, browser, localization, or accessibility updates for Brazil.** ## Practical Benefits for ServiceNow Customers * Enhanced claim processing with role-based dashboards and automated fraud detection reduces manual effort and improves accuracy. * Integrated quality and field service workflows streamline remediation by connecting non-conformance management with on-site actions. * Advanced AI capabilities tailored to licensing tiers enable scalable insights and automation according to organizational needs. * Brazil-specific features improve repair claim accuracy, quality review coordination, and effectiveness measurement of corrective actions. * Clear upgrade guidance and activation information ensure a smooth transition to the Brazil release with minimal disruption. Consolidated page of all release notes for Manufacturing Commercial Operations from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__8} | Release | Release notes | |-|-| | Australia | [MCO landing page](https://www.servicenow.com/docs/access?context=mco-landing-page&family=australia&ft:locale=en-US) : The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. [Summarize fraudulent claim detection](https://www.servicenow.com/docs/access?context=mco-summarize-fraudulent-claim-detection&family=australia&ft:locale=en-US) : Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. [Create a product non-conformance case using playbook](https://www.servicenow.com/docs/access?context=mco-playbook-create-non-conformance&family=australia&ft:locale=en-US) : QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [FSM integration](https://www.servicenow.com/docs/access?context=mco-fsm-integration&family=australia&ft:locale=en-US) : QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. | | Brazil | Repair pre-authorization case lines on claim cases : Claim cases list approved and partially approved pre-authorization cases created for the selected repair. Selecting a pre-authorization automatically populates the causal parts and miscellaneous details. Automatic repair claim charge validation : Ensures repair claim charges conform with pre-authorization limits. Schedule a quality review meeting : Schedule a quality review meeting to coordinate follow-up actions with stakeholders. The discussion, summary, and decision history remain attached to the issue for team reference. Resolve a product non-conformance case playbook : * Import impacted assets in bulk using an XLST file instead of adding them one at a time directly from the Product Quality Investigation (PQI) or Non-Conformance (NC) workspace. Reduce manual data entry when a single issue affects multiple assets. Create an effectiveness goal : Remediation Core extends the Goals Framework with Effectiveness Goals, letting remediation teams formally evaluate whether corrective and preventive actions resolved the underlying issue over time. * Link effectiveness goals to remediation and actions. * Track goals from draft through a final outcome (Achieved, Partially Achieved, Not Achieved). * Block Product Quality Investigation closure while effectiveness goals are open. Non-Conformance case lifecycle enhancements : The NC case lifecycle supports requesting more information from submitters, running a formal accept/reject cycle for proposed corrections, and adding notes and communications directly from the workspace. These capabilities streamline resolution from start to finish. Summarize Non-Conformance and product quality investigation records with AI : Generate a summary on demand, automatically at stage transitions, or permanently at closure --- without reviewing every note and activity. This AI-generated summary may contain inaccuracies, so review it before making decisions based on its content. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. * Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. * Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. * QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. * QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns. * QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See [Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-overview&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]