--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Notifications release notes for upgrades from Australia to Brazil # Combined Notifications release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notifications Release Notes for Upgrades from Australia to Brazil This consolidated release notes document covers the enhancements, changes, and important upgrade information for the Notifications feature from the Australia release to the Brazil release in ServiceNow. It aims to assist customers in preparing for their upgrade by summarizing key updates and activation details across these releases. Show full answer Show less ## Key Features * **Notification Agent:** Enables platform administrators to create and modify email notifications and templates using natural language prompts, simplifying configuration without complex scripting. * **User Mailbox Integration:** Allows agents to integrate their personal corporate mailboxes for sending and receiving emails directly within ServiceNow. * **Granular Admin Roles:** Provides more secure administrative control by enabling specific configuration tasks for Notifications without requiring full admin privileges. * **Enhanced Email Template Support:** Supports branded email templates in AI-generated responses and notification emails to maintain consistent customer-specific layouts and styling. * **Multiple Intent Identification:** Processes multiple intents in inbound emails, allowing several reply email actions per message. * **Inbound Email Handling Improvements:** Includes configurable modes to manage missing inputs in inbound email actions and improved classification using thread-index headers for Microsoft email ecosystems. * **Email Security Enhancements:** Implements Column Level Encryption (CLE) for inbound email attachments, ensuring secure storage and transmission without additional scripting. * **Push Notifications for Logged-Out Users:** Enables critical updates to reach users even when they are logged out of the platform. * **Omnichannel Intent Detection (Brazil):** Introduces global intent library support for intent detection and resolution across multiple communication channels. * **Privacy and Compliance Features:** Adds inbound email privacy policy configurations for sensitive data redaction and source mailbox identification based on email headers. ## Changes * Added the Email Template field to reply email notification intent actions, enhancing customization. * Enabled integration with Microsoft Graph to send outbound emails using Microsoft email accounts within ServiceNow. * Introduced forwarding address options for personal corporate mailbox integration and configuration of email client templates. * Made it possible to view original bounced emails from Bounce Email Address Logs for better email troubleshooting. ## Activation and Requirements Notifications is an AI Platform feature active by default in both Australia and Brazil releases. Email agents must be installed via the ServiceNow Store upon request. The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. No additional browser, localization, or accessibility changes were noted for these releases. ## Why This Matters to ServiceNow Customers Upgrading to Brazil brings improved automation, security, and customization capabilities for your notification processes. The natural language Notification Agent and mailbox integrations simplify the management of communications, while enhanced security features ensure compliance and data protection. These improvements help maintain effective, timely communication with users and customers, increasing operational efficiency and user engagement. Consolidated page of all release notes for Notifications from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms \& scripts. [User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&family=australia&ft:locale=en-US) : Enable agents to integrate their personal corporate mail boxes to send and receive emails. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Added the Email Template field to the Reply Email Notification Intent Action type. [Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent. [Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling. [Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email. [Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue. [Create email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&family=australia&ft:locale=en-US) : Added a check box for the email client template. [Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&family=australia&ft:locale=en-US) : Added a new From Generation Type for the User Email Addresses for email client templates. [Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&family=australia&ft:locale=en-US) : Added the Forwarding Address option for the email account type. [Send email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&family=australia&ft:locale=en-US) : Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails. [Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&family=australia&ft:locale=en-US) : Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem. [Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&family=australia&ft:locale=en-US) : Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting. [Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&family=australia&ft:locale=en-US) : Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed. | | Brazil | Omnichannel intent detection and resolution : Enable omnichannel intent detection and resolution using a global intent library. Inbound email privacy policy configuration : Sensitive data redaction for inbound emails is now supported through a dedicated inbound email channel in Privacy Policy Advanced Configuration. Source mailbox identification for inbound emails : Identify the source mailbox using information included in inbound email headers. [View original bounced emails](https://www.servicenow.com/docs/access?context=email-bounce&family=brazil&ft:locale=en-US) : The original email associated with a bounced email address can now be viewed from the Bounce Email Address Logs record. | [ ] ## Removed Between your current release family and Brazil, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | | Brazil | Activation information : Notifications is a ServiceNow AI Platform® feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow® Store. Visit the [ServiceNow Store](https://store.servicenow.com/store) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Integrate personal corporate mailboxes with in ServiceNow to send and receive emails. * Send outbound emails from the ServiceNow instance using Microsoft Graph. * Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails. * Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem. * Deliver critical push notifications even when users are logged out. * Create and modify email notifications and email templates using natural language prompts through the Notification Agent. * Enhance customer communications with branded email template support in the Email Generator Agent. * Identify and process multiple intents in inbound emails, enabling multiple reply email actions. * Handle missing inputs in inbound emails using configurable execution modes. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=australia&ft:locale=en-US) for more information. | | Brazil | * Keep users informed by sending email or SMS notifications about specific activities in the system, such as updates to incidents or change requests. * Control when notifications are sent, who receives them, and what content they contain. * Improve communication efficiency with email digests that consolidate multiple notifications into a single message. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=brazil&ft:locale=en-US) for more information. | [ ]