--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Australia to Brazil # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Sales CRM for Telecommunications Release Notes for Upgrades from Australia to Brazil This consolidated guide provides ServiceNow customers with comprehensive release notes for the Now Assist for Sales CRM for Telecommunications product, covering upgrades from the Australia release to the Brazil release. It outlines new features, changes, activation steps, and other relevant information to help you prepare and execute your upgrade smoothly. Show full answer Show less ## Key Features * **ServiceNow AI Platform Licensing Tiers (Australia release)** : Introduces three AI licensing tiers--- * **Foundation**: Basic AI insights. * **Advanced**: AI to enhance productivity across use cases. * **Prime**: Full autonomous AI capabilities including custom AI assets and workflows. Depending on your license, you gain access to specific application features, generative AI skills, agentic workflows, and AI agents. * **Order Fallout AI Agent (Australia release)**: Enables automatic creation of fallout records linked to existing fallout types for efficient error tracking and follow-up. * **Move Order Voice AI Agent (Australia release)**: Assists in automating move order capture by gathering customer details such as name, current and new service locations, and product offerings. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary upgrade tasks as outlined before moving from Australia to Brazil. * **Activation:** Now Assist features require activation of the *Now Assist for Sales CRM for Telecommunications* plugin. This plugin is available through the ServiceNow Store. Installation details can be found under the "Install plugins for ServiceNow Otto" documentation. ## Other Release Information * **Changes, Removals, and Deprecations:** No updates or removals were made between the Australia and Brazil releases. * **Additional Requirements, Browser, Accessibility, and Localization:** No new requirements or changes to browser compatibility, accessibility compliance, or localization were introduced. * **Highlights (Australia Patch 1):** Enhancements include automatic fallout record creation from order task work notes and automation of the customer move order capture journey to reduce manual effort. ## What to Expect Upgrading to the Brazil release maintains existing Now Assist for Sales CRM for Telecommunications functionality with no removals or changes from the prior Australia release, while enabling you to leverage the introduced AI licensing tiers and AI agents from Australia. Activation through the plugin is essential for accessing these capabilities. The upgrade streamlines order fallout management and move order processing, improving operational efficiency and customer experience. Consolidated page of all release notes for Now Assist for Sales CRM for Telecommunications from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Sales CRM for Telecommunications to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__8} | Release | Release notes | |-|-| | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&family=australia&ft:locale=en-US) : Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. [Move Order Voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&family=australia&ft:locale=en-US) : Use this agent to help you create a move order capture journey by collecting details such as the customer's name, current service location, product offering, and new service address. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Now Assist for Sales CRM for Telecommunications features. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Now Assist for Sales CRM for Telecommunications features or functionality were removed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Now Assist for Sales CRM for Telecommunications features or functionality were deprecated. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Sales CRM for Telecommunications, such as specific requirements or compliance levels. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__62} | Release | Release notes | |-|-| | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Automatically create the fallout records based on reported issues in the order task work notes. * Automate the customer move order capture journey to reduce the manual effort. See [Now Assist for Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=somt-now-assist&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]