--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined On-Call Scheduling release notes for upgrades from Australia to Brazil # Combined On-Call Scheduling release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined On-Call Scheduling Release Notes for Upgrades from Australia to Brazil This consolidated summary provides ServiceNow customers with all essential release notes for On-Call Scheduling upgrades from the Australia release family to Brazil. It includes new features, changes, activation information, and important considerations to help prepare for and execute the upgrade effectively. Show full answer Show less ## New Features * **Monthly Roster Rotation (Australia release)**: Simplifies shift management by enabling configuration of monthly roster rotations for on-call schedules using the 2024 schedule engine. * **Granular Role for On-Call Schedule Configuration (Australia release)** : Introduces the `snoncalladmin` role, which provides specific permissions to configure on-call schedules, including read and write access to trigger tables. * **Bulk On-Call Schedule Setup Wizard (Australia release)** : Allows admins with the `rotaadmin` role to onboard multiple teams onto on-call rotations simultaneously through a guided flow in Service Operations Workspace, improving efficiency. * **Delivery Status Tracking for Notifications (Brazil release)**: Enhances visibility by tracking the delivery status of on-call escalation notifications across all supported channels, including failure reasons for each contact mode when notifications do not reach recipients. ## Changes * **On-Call Read Role Coverage (Brazil release)** : The `ocread` role now grants read-only access not only to rotations and rosters but also to schedules, escalations, communication channel configurations, reports, and dashboards, expanding visibility for read-only users. * **Escalation Logging Enabled by Default (Brazil release)** : The property `com.snc.oncallrotation.logescalations` is enabled by default to log on-call escalations, enhancing auditing and tracking. Existing property settings remain unchanged upon upgrade. ## Activation Information On-Call Scheduling is activated through the ServiceNow AI Platform On-Call Scheduling plugin (`com.snc.oncallrotation`) in both Australia and Brazil releases. Activating this plugin also activates third-party libraries FullCalendar and DHTMLX scheduler, which support scheduling UI components. Note: This plugin is enabled by default for zBoot customers in both releases. ## Other Considerations * No features or functionality were removed or deprecated between Australia and Brazil releases. * There are no changes to browser requirements, accessibility, localization, or additional requirements noted for either release. ## Key Outcomes for ServiceNow Customers * Streamlined shift and schedule management through monthly roster rotations and bulk onboarding capabilities. * Improved security and control with granular administrative roles tailored for on-call schedule configurations. * Enhanced operational responsiveness by tracking notification delivery status and receiving detailed failure reasons. * Expanded read-only access enables broader visibility into on-call schedules and escalations for stakeholders. * Default escalation logging ensures better traceability of on-call activities without additional configuration. Consolidated page of all release notes for On-Call Scheduling from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family On-Call Scheduling release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading On-Call Scheduling to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-oncallscheduling-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for On-Call Scheduling. {#dfrn3-oncallscheduling-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Monthly roster rotation for an on-call schedule](https://www.servicenow.com/docs/access?context=create-update-schedule-oncall&family=australia&ft:locale=en-US) : Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine. [Granular role for on-call schedule configurations](https://www.servicenow.com/docs/access?context=roles-assigning-oncall&family=australia&ft:locale=en-US) : Configure on-call schedule features using the granular and specific role, sn_on_call_admin. It contains sn_trigger_table_cfg_read and sn_trigger_table_cfg_write roles. [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). | | Brazil | [Delivery status tracking for On-Call Scheduling notifications](https://www.servicenow.com/docs/access?context=delivery-status-tracking-oncall&family=brazil&ft:locale=en-US) : Track on-call escalation notification delivery status from dispatch through acknowledgment across all supported channels. View failure reasons for each contact mode when notifications fail to reach recipients. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing On-Call Scheduling features. {#dfrn3-oncallscheduling-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | [On-Call read role coverage for on-call read access](https://www.servicenow.com/docs/access?context=roles-assigning-oncall&family=brazil&ft:locale=en-US) : The On-Call read \[oc_read\] role grants read-only access to On-Call Scheduling rotations, rosters, schedules, escalations, communication channel configuration, and reports, and dashboards. [Escalation logging is true by default](https://www.servicenow.com/docs/access?context=on-call-properties&family=brazil&ft:locale=en-US) : The `com.snc.on_call_rotation.log_escalations` property, which controls whether on-call escalations are logged, is enabled by default. After upgrade, the existing value on this property remains unaffacted. | [ ] ## Removed Between your current release family and Brazil, some On-Call Scheduling features or functionality were removed. {#dfrn3-oncallscheduling-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some On-Call Scheduling features or functionality were deprecated. {#dfrn3-oncallscheduling-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate On-Call Scheduling. {#dfrn3-oncallscheduling-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&family=australia&ft:locale=en-US). Activating this plugin activates the following third-party libraries: * FullCalendar library * DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. | | Brazil | Activation information : On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&family=brazil&ft:locale=en-US). Activating this plugin activates the following third-party libraries: * FullCalendar library * DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. | [ ] ## Additional requirements If any additional requirements were introduced or changed for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for On-Call Scheduling, such as specific requirements or compliance levels. {#dfrn3-oncallscheduling-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for On-Call Scheduling we have noted them here. {#dfrn3-oncallscheduling-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Configure on-call schedule features using granular roles. * Configure a monthly roster rotation for an on-call schedule to simplify shift management. See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&family=australia&ft:locale=en-US) for more information. | | Brazil | * Respond to incidents faster by ensuring a dedicated support team member always responds. Define on-call schedules, roster rotations, and escalation policies, and automatically escalate to the next responder until someone acknowledges. * Give every on-call responder one place to view their schedule, manage shifts, request time off, and track escalation status, from the desktop or the mobile app. * Ensure faster response times by reaching responders over the channels they already use and see the delivery status of every notification sent. See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&family=brazil&ft:locale=en-US) for more information. | [ ]