--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Order Management release notes for upgrades from Australia to Brazil # Combined Order Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Order Management Release Notes for Upgrades from Australia to Brazil This consolidated guide assists ServiceNow customers in preparing for upgrades of Order Management from the Australia release to the Brazil release. It summarizes all key new features, changes, and important upgrade tasks to ensure a smooth transition and maximize the value of the Brazil release enhancements. Show full answer Show less ## Key Features * **Australia Release Highlights:** * **Order Line Milestones:** Track order progress with configurable fulfillment milestones linked to order lines for enhanced visibility and task association. * **Derived Pricing:** Automatically manages derived order lines based on pricing rules, ensuring pricing accuracy and integrity by adding, updating, or removing system-generated lines. * **Order Header Tasks:** Create and manage tasks at the order and top order line levels independently from order line items, supporting operational activities like compliance, approvals, and notifications. * **Customer Entities on Order Capture:** Assign Deal Type and Route to Market to ensure consistent deal structures from quote to order. * **Delta Pricing:** Calculate price and quantity changes during modifications and renewals, improving accuracy by deriving deltas from existing contracts or purchases. * **Price and Quantity Ramps:** Visualize planned price and quantity changes over time on individual order lines without managing multiple orders. * **ServiceNow Otto Integration:** Use a conversational AI assistant for guided order triage and resolution, including updates to shipping addresses and quantities. * **Brazil Release Highlights:** * **Buyer Organization Support:** Enable creation and management of orders for buyer organizations with fields for Buyer Organization name and Buyer Organization Member. * **Order Capture AI Agent:** Automate order creation from various sources such as completed quotes, Excel attachments, emails, and Zoom transcripts, with intelligent product matching and order splitting by delivery location. * **Order Orchestration Enhancements:** Implement enrichment flows, configure jeopardy management rules, detect and correct processing errors to improve SLA compliance and expedite fulfillment. * **Post-Sale Support:** Manage customer requests for product or service disconnects, suspensions, or resumptions effectively to enhance customer satisfaction. ## Changes and Improvements * **Australia:** Support for managing in-flight orders integrated with Strategic Portfolio Management (SPM), maintaining program project hierarchies for site projects. * **Brazil:** No changes to existing features were noted. ## Upgrade Preparation and Activation Before upgrading to Brazil, complete all pre- and post-upgrade tasks as outlined. Order Management must be installed or upgraded via the ServiceNow Store, where cumulative release notes and activation details are also available. ## Additional Notes * No features were removed or deprecated between Australia and Brazil releases. * No new browser, localization, or accessibility requirements were introduced. ## Practical Benefits for ServiceNow Customers * Improved order accuracy and visibility through advanced pricing, milestone tracking, and task management. * Automation and AI-driven capabilities reduce manual effort and accelerate order processing. * Enhanced support for complex organizational structures and post-sale activities ensure comprehensive order lifecycle management. * Integration with other ServiceNow products like Otto and SPM enables seamless operational workflows. Consolidated page of all release notes for Order Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Order Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-ordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Order Management. {#dfrn3-ordermanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [\[Placeholder link text to key order-line-milestones\]](https://www.servicenow.com/docs/access?context=order-line-milestones&family=australia&ft:locale=en-US) : Track order progress through configurable fulfillment milestones mapped to order specifications. Milestones are automatically generated when order lines are created and can be manually marked as reached. View milestone details, track milestone status on order lines, and associate milestones with tasks for integrated fulfillment tracking and visibility. [Derived pricing on order line items](https://www.servicenow.com/docs/access?context=configuring-related-product-pricing&family=australia&ft:locale=en-US) : Improve pricing accuracy by letting the system automatically manage derived order lines based on pricing rule responses. When pricing rules are evaluated, the system handles line-level changes for you based on source product offer lines and their date ranges: * Adds new system-generated lines when pricing rules require them. * Updates existing derived lines when pricing conditions change. * Removes derived lines that no longer apply. * Restricts editing and copying on system-generated lines to preserve pricing integrity. [Order header tasks](https://www.servicenow.com/docs/access?context=order-header-tasks&family=australia&ft:locale=en-US) : Create and track tasks at the order and top order line level, independent of order line items, across all stages of the order lifecycle from pre-decomposition through post-fulfillment to support operational tasks such as customer onboarding, compliance review, approval tracking, customer notifications, and post-activation follow-up. [Customer entities on Order](https://www.servicenow.com/docs/access?context=som-create-product-order&family=australia&ft:locale=en-US) : Capture Deal Type (Direct or Indirect) and Route to Market on every order to ensure the right parties are assigned, and deal structure is consistent from quote through to order. [Delta pricing on orders](https://www.servicenow.com/docs/access?context=net-pricing-sp-contracts&family=australia&ft:locale=en-US) : Calculate pricing and quantity changes during MACD activities and renewals by deriving deltas from existing products, contracts, or purchases. This improves accuracy when processing order modifications. * Defaults contract type and contract line type when empty, based on the order and line actions being performed. * Adds delta pricing--related header and line fields, along with pricing adjustment rule identifiers and conditions, and supports mapping these fields across order, product instance, and order copy flows. [Price and quantity ramps on order line items](https://www.servicenow.com/docs/access?context=defining-products-with-ramps&family=australia&ft:locale=en-US) : View price and quantity ramps directly on order line items to model planned changes over time within a single order, providing visibility into pricing changes without managing multiple orders. For more information, see the [Product Catalog Management and Pricing Management release notes](https://www.servicenow.com/docs/access?context=product-catalog-pricing-management-rn&family=australia&ft:locale=en-US) [Manage order updates with ServiceNow Otto](https://www.servicenow.com/docs/access?context=bulk-update-order-lines-with-now-assist&family=australia&ft:locale=en-US) : Use a conversational AI assistant to improve order triage and resolution. The assistant understands order context and supports guided actions such as updating shipping addresses and quantities across order line items. | | Brazil | [Order creation for buyer organizations](https://www.servicenow.com/docs/access?context=som-create-product-order&family=brazil&ft:locale=en-US) : Enable users to create and manage orders for a buyer organization. Two new fields have been added: Buyer Organization and Buyer Organization Member. Buyer Organization captures the name of the organization for which the order is created and Buyer Organization Member is the employee for whom the order is created. [Order capture AI agent](https://www.servicenow.com/docs/access?context=om-order-capture-ai-agent&family=brazil&ft:locale=en-US) : Automate order creation from multiple sources including completed quotes, Excel attachments, and email documents. The Order Assist Agent intelligently matches products using Catalog AI Search, extracts details from Zoom transcripts, and automatically splits orders by delivery location. The Order capture AI agent can also perform order reprocessing, multi-source line creation via natural language, and quote data preservation. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Order Management features. {#dfrn3-ordermanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Managing inflight order for site projects](https://www.servicenow.com/docs/access?context=inflight-offering-somt&family=australia&ft:locale=en-US) : Use the OM integration with SPM for in-flight orders to support projects for site and maintain program project and sub-project hierarchy. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Order Management features or functionality were removed. {#dfrn3-ordermanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Order Management features or functionality were deprecated. {#dfrn3-ordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Order Management. {#dfrn3-ordermanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Order Management, such as specific requirements or compliance levels. {#dfrn3-ordermanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Enable agents and customers to make faster, more confident decisions on orders by instantly seeing the impact of price and quantity changes, ensuring clarity on what's owed for every update. * Improve order approval accuracy by validating contract start and end dates and terms for recurring and entitlement orders, while preventing contract dates from being set on one-time orders. This helps orders process correctly the first and contract obligations to be properly tracked. * Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) for in-flight orders to support projects for site and maintain program project and sub-project hierarchy. * Improve pricing accuracy on orders by automatically adding, updating, and removing system-generated lines in response to pricing rule changes, without requiring manual edits. * Enable visibility into all entities involved in a deal by viewing billing, shipping, entitlement, and partner details on the customer order. * Enable order agents to create, track, and complete order-level tasks at the order header and top order line item level, with support for dependent task chains that automatically sequence work across submission, post-approval, and post-fulfillment stages. See [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&family=australia&ft:locale=en-US) for more information. | | Brazil | * Create and implement enrichment flows that the system applies during order orchestration. * Configure jeopardy management rules to monitor fulfillment tasks and alert managers when tasks are at risk. * Detect errors or exceptions during order processing and take corrective actions to improve SLA compliance and expedite order processing. * Create and track orders via the workspace, or import orders from third-party systems. * Speed up fulfillment with orchestration workflows driven by an advanced product catalog using the order orchestration UI. * Enable post-sale support and drive customer satisfaction by effectively managing customer requests for disconnecting, suspending, or resuming products or services. See [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&family=brazil&ft:locale=en-US) for more information. | [ ]