--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Playbook release notes for upgrades from Australia to Brazil # Combined Playbook release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Playbook release notes for upgrades from Australia to Brazil This consolidated release notes document summarizes the Playbook application updates from the Australia release through to the Brazil release, helping ServiceNow customers prepare for upgrades and understand feature changes across these versions. Playbooks provide structured, guided workflows that streamline business processes by guiding users through steps like case resolution or work order fulfillment to ensure consistency, automation, and real-time guidance. Show full answer Show less ## Important Upgrade Information * **Pre- and post-upgrade tasks:** Review and complete necessary tasks before upgrading to Brazil. * **Australia upgrade note:** After upgrading to Australia, update the Workflow Studio app from the ServiceNow Store. * **Brazil release:** No additional upgrade tasks or updates were introduced. ## New Features Introduced from Australia to Brazil * **Ideal Path:** Enables playbook authors to define and visualize the preferred workflow route, providing end-users runtime visibility into the expected path. * **Playbook as MCP Tool:** Allows exposing playbooks as tools in an MCP server for external triggering and execution. * **AI Agent Support:** Activity definitions now include configurations for autonomous AI agent support, adding control over AI-driven steps. * **Go Back Activity:** Adds conditional looping capabilities within playbooks to enable retries or re-evaluation without duplicating workflow structure. * **Playbook Generation from KB Articles:** Create playbooks directly from knowledge base articles to reduce manual creation effort. * **Runtime UI Preview:** Preview activity runtime UI live from the diagram canvas for faster iteration. * **Fluent DSL Support:** Build and manage playbooks as code using Fluent DSL in the ServiceNow IDE or local SDK. * **Playbook Summarization:** AI-generated summaries of playbooks help users quickly understand stages, activities, and flow. * **AI Skill and Agent Integration:** Incorporate existing AI skills or custom AI agents as activities for automated, intelligent task execution. * **Nested Playbooks:** Enable modular playbook design for reuse and easier maintenance. * **Simplified End-User Experience:** Wizard-style guided workflows improve user navigation through playbook steps. * **Automated Test Framework Support:** Use automated tests to validate playbook functionality and performance. * **Brazil release:** No new features added in this release. ## Changes to Existing Features * **Role Requirements:** Tasks that required admin role now require the playbook.admin role, improving role granularity. * **AI Platform Licensing Tiers:** Introduction of Foundation, Advanced, and Prime tiers controls access to AI features, generative skills, and agentic workflows based on license level. * **Now LLM Service Changes:** Default AI model provider changed to a third-party LLM for new or inactive AI assets; existing Now LLM configurations remain unchanged but manual selection is still possible. * **Branding:** ServiceNow Otto is the new AI experience brand affecting product naming but not entitlements or features. * **Brazil release:** No changes reported in this release. ## Deprecations * **Role Update:** The now.assist.creator role is no longer required to generate playbooks or recommendations using Now Assist. * **AI Model Updates:** Introduction of Gemma 4 model and deprecation of older models for new AI skill and agent development, maintaining existing published models for compatibility. * **Brazil release:** No deprecations reported. ## Activation and Additional Requirements * **Activation:** Playbooks require the Workflow Studio app from the ServiceNow Store, part of the AI Platform. Additional apps like Process Automation Content and ServiceNow Otto for Creator may be needed for full functionality, including playbook generation and agentic workflows. * **Agentic Playbooks:** Enable through Now Assist. * **Additional requirements, browser, accessibility, and localization:** No updates or changes reported from Australia through Brazil. ## Practical Benefits for ServiceNow Customers * Playbooks enhance process consistency and usability by guiding users through complex workflows with real-time visibility and AI-powered automation. * Integration of AI skills and agents streamlines task execution and decision-making within workflows. * Modular and reusable playbook components reduce maintenance overhead and improve scalability. * Automated testing support ensures reliability during development and deployment. * Clear role updates and licensing tiers improve security and access management for AI-powered capabilities. Consolidated page of all release notes for Playbook from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Playbook release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Playbook to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-playbook-summary__entry__2} | Release | Release notes | |-|-| | Australia | Upgrade information : After you upgrade to Australia, update the Workflow Studio application in the ServiceNow Store. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Playbook. {#dfrn3-playbook-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Ideal path for a playbook](https://www.servicenow.com/docs/access?context=ideal-path-for-playbook&family=australia&ft:locale=en-US) : Use ideal path to identify the intended execution path or view upcoming work hidden behind conditions. Ideal Path enables playbook authors to define and visualize the preferred process route. The end users of a playbook gets runtime visibility into the expected workflow path, improving process clarity, usability, and observability. [Playbook as an MCP tool](https://www.servicenow.com/docs/access?context=playbook-as-mcp-tool&family=australia&ft:locale=en-US) : Expose a playbook as a tool in an MCP server, enabling MCP clients to trigger and execute the playbook through the Model Context Protocol (MCP). [AI agents autonomous support configurations](https://www.servicenow.com/docs/access?context=create-activity-definition&family=australia&ft:locale=en-US) : Configure in the activity definition how you want autonomous support from AI agents for that activity. The additional configurations help you gain more control on the activity in a playbook. [Go back activity](https://www.servicenow.com/docs/access?context=go-back-activity&family=australia&ft:locale=en-US) : Use the Go Back activity to define a conditional return point in a playbook. When placed in a decision branch, the activity directs the playbook to loop back to a specified point. The playbook can look back to an earlier activity, stage, or the start of the playbook based on the branch outcome. This enables conditional retry and re-evaluation logic without duplicating flow structure. [Playbook generation from a KB article](https://www.servicenow.com/docs/access?context=playbook-generation-from-kb&family=australia&ft:locale=en-US) : Generate a playbook directly from an existing knowledge base article to reduce manual effort when creating playbooks for documented processes. [Preview an activity's runtime UI](https://www.servicenow.com/docs/access?context=preview-playbook-runtime-ui&family=australia&ft:locale=en-US) : Preview an activity's runtime UI directly from the diagram canvas, with a real-time side-by-side preview that updates as you edit. [Fluent support for Playbooks](https://www.servicenow.com/docs/access?context=create-process-definition&family=australia&ft:locale=en-US) : Build, edit, and manage playbooks as code with the Fluent domain-specific language (DSL) in the ServiceNow IDE or a local SDK. [Playbook summarization](https://www.servicenow.com/docs/access?context=playbook-summarization&family=australia&ft:locale=en-US) : Generate an AI-powered summary of a playbook from the Workflow Studio canvas. The summary covers the playbook's stages, activities, triggers, and inputs, helping you understand quickly about its purpose and flow without reading through each activity individually. [Use AI skill as an activity](https://www.servicenow.com/docs/access?context=use-ai-skill-as-activity&family=australia&ft:locale=en-US) : Add an existing AI skill as an activity in your playbook to run lightweight, focused AI tasks as part of the playbook flow. When the playbook reaches the activity, the skill executes, produces structured outputs, and passes those outputs to subsequent activities automatically. [Use custom agent in Agentic Playbooks](https://www.servicenow.com/docs/access?context=configure-agentic-playbooks&family=australia&ft:locale=en-US) : In addition to the default AI Agents, you can add your custom AI Agent for an activity. Choose how you want to use the AI Agents in the activity- Collaborative or Autonomous. [Use AI agents as a playbook activity](https://www.servicenow.com/docs/access?context=ai-agent-as-activity&family=australia&ft:locale=en-US) : Use an existing AI agent as an activity in your playbook to automate tasks. The AI agent gathers the required context, performs the work, and produces outputs that subsequent activities can consume. [Nested playbooks](https://www.servicenow.com/docs/access?context=nested-playbooks&family=australia&ft:locale=en-US) : Nest playbooks as a step within other playbooks to enable the following scenarios: * Define sets of activities for reuse across multiple playbooks to help avoid duplication. * Break up large playbooks for easy maintenance and fast load time in Playbook Designer. [Simplified end-user playbook experience](https://www.servicenow.com/docs/access?context=wizard-layouts-playbooks&family=australia&ft:locale=en-US) : Implement a wizard experience for guiding your end users through a sequence of steps to achieve an outcome, such as servicing a printer. [Automated Test Framework support for playbooks](https://www.servicenow.com/docs/access?context=testing-support-playbooks&family=australia&ft:locale=en-US) : The Automated Test Framework can be used to create automated tests to confirm your playbooks run as planned. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Playbook features. {#dfrn3-playbook-summary__entry__14} | Release | Release notes | |-|-| | Australia | [Required role update](https://www.servicenow.com/docs/access?context=user-access-playbooks&family=australia&ft:locale=en-US) : Any tasks that previously required only the admin role now require the playbook.admin role instead. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Changes in the Now LLM service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Playbooks. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Playbook features or functionality were removed. {#dfrn3-playbook-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Playbook features or functionality were deprecated. {#dfrn3-playbook-summary__entry__26} | Release | Release notes | |-|-| | Australia | The now.assist.creator role is no longer a required role to generate a playbook or playbook recommendation when using Now Assist. Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Playbook. {#dfrn3-playbook-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : The Playbooks application comes with the Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbooks application can be downloaded for patch fixes. To use playbook generation features in Workflow Studio, download the [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=australia&ft:locale=en-US) application. To use Agentic Playbooks, enable it through Now Assist. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Playbooks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Playbook we have noted them here. {#dfrn3-playbook-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Playbook we have noted them here. {#dfrn3-playbook-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Playbook, such as specific requirements or compliance levels. {#dfrn3-playbook-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Playbook we have noted them here. {#dfrn3-playbook-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Playbook we have noted them here. {#dfrn3-playbook-summary__entry__62} | Release | Release notes | |-|-| | Australia | * Playbooks are structured, guided workflows that lead users, agents, or technicians through the steps required to complete a business process, such as case resolution or work order fulfillment. * Playbooks consist of sequential stages, each containing activities that can be manual tasks, automated actions, or guided decisions, ensuring consistency and conformance across records. * Benefits include eliminating the need to memorize processes, providing real‑time guidance, automating routine steps, and enabling administrators to update processes centrally, which applies to all users. * Playbooks support use cases across multiple domains. See [Explore](https://www.servicenow.com/docs/access?context=process-automation-designer&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]