--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Policy and Compliance Management release notes for upgrades from Australia to Brazil # Combined Policy and Compliance Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Policy and Compliance Management Release Notes for Upgrades from Australia to Brazil This consolidated release note page guides ServiceNow customers through the key updates and upgrade considerations for Policy and Compliance Management from the Australia release family to the Brazil release. It includes new features, changes, activation details, and important upgrade tasks to help prepare your environment for the Brazil release. Show full answer Show less ## New Features * **Personal Authentication for Policy Authoring:** Enables hybrid authentication in Microsoft SharePoint and Google Drive where policy authoring actions use individual user credentials, enhancing audit traceability while maintaining consistent document access management. * **Dashboard Access from Compliance Workspace:** Provides direct access to Policy and Compliance Management dashboards (Compliance Overview, Policy Acknowledgement, Policy Exception Overview, Policy Overview) from the Compliance Workspace, streamlining visibility without needing the Platform Analytics application. * **Assessment Template Versioning:** Supports version management for CRI tiering questionnaires, CRI profile assessments, and control assessment templates, ensuring assessments use the latest published templates. * **Role-Based Workspace Redirection:** Email notification links now redirect users to their appropriate workspace based on assigned roles for various record types, improving navigation and user experience. * **Control Objective Workflow:** Introduces a structured lifecycle workflow for control objectives (Draft, Review, Approved, Current, Retired), enabling controlled edits via working drafts and revision types (Major/Minor), with enhanced permissions for owners and groups. * **Rationalizing Control Objectives:** Allows rationalization of both Unified Compliance Framework (UCF) and non-UCF control objectives together, with guidance to retain one active UCF control objective and appropriate handling of duplicates and deactivations. ## Changes * **ServiceNow Otto® AI Platform:** The conversational AI platform formerly known as Now Assist is renamed ServiceNow Otto, offering agentic capabilities, multimodal interactions, and autonomous workflow orchestration integrated into ServiceNow. * **AI Model Selection:** The Now LLM Service is no longer the default for new AI assets; a third-party large language model is selected by default, while existing configurations remain unchanged. * **ServiceNow AI Platform Tiers:** Introduces three AI licensing tiers (Foundation, Advanced, Prime) that control access to AI features, generative skills, workflows, and agents based on license level. * **Control Attestations List View Enhancements:** The list view now includes Control and Entity columns, providing clearer context for each assessment instance across multiple interfaces. ## Activation and Requirements * **Activation:** Policy and Compliance Management must be requested and installed via the ServiceNow Store. The store also provides access to all related apps and version history. * **Browser Support:** Supports latest public release plus two prior versions of Google Chrome, Firefox (including ESR), Microsoft Edge Chromium, and Safari 12.0+. ## Practical Implications for Customers * Upgrading to Brazil enables enhanced security through personal authentication and improves auditability for policy document operations. * Dashboard and workspace navigation improvements simplify user workflows and reduce the need to switch applications. * Version control for assessment templates and structured workflows for control objectives promote governance and change management best practices. * Integration with the ServiceNow Otto AI platform introduces advanced AI capabilities tailored by licensing tiers, allowing customers to leverage AI according to their needs. * Before upgrading, customers should complete the recommended pre- and post-upgrade tasks to ensure a smooth transition. Consolidated page of all release notes for Policy and Compliance Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Policy and Compliance Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Policy and Compliance Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-policyandcompliancemanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Policy and Compliance Management. {#dfrn3-policyandcompliancemanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Personal authentication and document access permissions in policy authoring](https://www.servicenow.com/docs/access?context=personal-auth-and-document-access-policy-authoring&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.3.2, you can enable personal authentication for policy authoring in Microsoft SharePoint and Google Drive. When enabled, policy authoring uses a hybrid authentication model. Create, connect, and upload operations run under the logged-in user's personal credentials, while document access permission grants and content sync always run under the shared service account. This approach supports audit traceability at the individual user level for document operations and keeps access management and sync consistent regardless of who initiates them. [Dashboard access from Compliance Workspace](https://www.servicenow.com/docs/access?context=view-dashboards-in-compliance-workspace&family=australia&ft:locale=en-US) : After upgrading to 22.3.2, you can access Policy and Compliance Management dashboards directly from the Compliance Workspace.The following dashboards are available: * Compliance Overview * Policy Acknowledgement * Policy Exception Overview * Policy Overview These dashboards are also accessible from the Platform Analytics application. [Assessment template versioning](https://www.servicenow.com/docs/access?context=template-versioning&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.3.2, CRI tiering questionnaire, CRI profile assessment, and control assessment templates support versioning. Template managers can create and publish new versions of these templates over time. When a CRI tiering questionnaire, CRI profile assessment, or control assessment is initiated, the assessment is generated using the latest published version of the template. [Role-based workspace redirection for email notification links](https://www.servicenow.com/docs/access?context=grc-tasks-pol-comp-ws&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.3.2, email notification links for Policy and Compliance Management records redirect users to their appropriate workspace based on their assigned roles. Users without a workspace role are redirected to the GRC Task Page, or to the classic UI if the common workspace is not installed. The following record types support workspace redirection: Controls, Evidence, Control risk indicators, Indicator task, Policy acknowledgments, and Policy exceptions. [Control objective workflow](https://www.servicenow.com/docs/access?context=concept_cob_workflow&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.0.1, the new Control objective workflow feature introduces a structured lifecycle for managing control objective records. Enable this feature using the Enable Control Objective Workflow property under Policy and ComplianceAllProperties and is disabled by default. * When disabled, only the State field is added to control objective records. Active records show Published, inactive records show Retired, and new records default to Draft. * When enabled, control objectives move through: Draft, Review, Approved, Current version, and Retired. The following new fields are also introduced: State, Effective date, Revision type, and Record nature. * Editing a published control objective creates a working draft, keeping the published record active until approved changes are published. * Users must select a revision type: Major or Minor. A Major revision moves associated controls back to Draft. A Minor revision applies updates without moving controls back to Draft. * The Owner and Owning Group fields control who can edit the control objective and perform workflow actions. [Rationalizing control objectives](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.0.1, both Unified Compliance Framework (UCF) control objectives and non-UCF control objectives can be rationalized together. * Recommendation cards show a Source field to indicate whether it originates from UCF or a non-UCF source. * As UCF control objectives cannot be deactivated, the Identify Duplicates and Finalize sub-states guide the users to retain the UCF control objective. Any UCF recommendations that are not retained are automatically dismissed when the user requests review. * Only one UCF control objective can be retained at a time. If you retain a different UCF control objective, the previously retained one is automatically dismissed. * When rationalization is complete, the retained UCF control objective stays active, accepted non-UCF recommendations are deactivated, and any dismissed UCF control objectives remain active and unchanged. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Policy and Compliance Management features. {#dfrn3-policyandcompliancemanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [SAE columns in Control Attestations list view](https://www.servicenow.com/docs/access?context=c_Attestations&family=australia&ft:locale=en-US) : The Control Attestations list view now displays the Control and Entity columns, showing the control name and associated entity for each assessment instance. These columns are visible on the Compliance Workspace, Tasks page, Employee Center, and Risk Portal. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Policy and Compliance Management features or functionality were removed. {#dfrn3-policyandcompliancemanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Policy and Compliance Management features or functionality were deprecated. {#dfrn3-policyandcompliancemanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Policy and Compliance Management. {#dfrn3-policyandcompliancemanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Policy and Compliance Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Policy and Compliance Management, such as specific requirements or compliance levels. {#dfrn3-policyandcompliancemanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Enable personal authentication for policy authoring in Microsoft SharePoint and Google Drive to register policy documents under the logged-in user's identity instead of a shared service account. * Access Policy and Compliance Management dashboards directly from the Compliance Workspace, without installing Platform Analytics application. * Manage control objective changes through a structured workflow without affecting the active published record. * Rationalize UCF and non-UCF control objectives together in a single rationalization process. * Email notification links redirect users to their appropriate workspace based on their assigned roles. See [Policy and Compliance Management](https://www.servicenow.com/docs/access?context=r_PolicyComplianceMgmt&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ] *[\>]: and then