--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Predictive Intelligence release notes for upgrades from Australia to Brazil # Combined Predictive Intelligence release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Predictive Intelligence release notes for upgrades from Australia to Brazil This consolidated release notes page covers all updates, new features, and important information related to Predictive Intelligence (formerly Agent Intelligence) from the Australia through Brazil releases. It is designed to help ServiceNow customers prepare for upgrades by summarizing enhancements, changes, and activation details across these releases. Show full answer Show less ## Key Features * **ML Trainer KAA Validation (Australia release):** A system property (`glide.platformml.kaaauthenabled`) enables KAA validation for the ML Trainer server when mutual TLS (mTLS) is enabled. This enhances secure communication for machine learning model training. * **Predictive Intelligence Usage Analytics Dashboard (Australia release):** A centralized dashboard providing metrics on adoption, effectiveness, and value across all Predictive Intelligence solutions. It includes widgets tracking total monthly prediction counts by solution type, enabling better monitoring of AI performance and user engagement. * **Test Time Explainability (Brazil release):** This feature offers insights into machine learning predictions by listing input features that influenced classification outcomes. It helps users understand why a specific prediction was made, improving transparency and trust in AI models. ## Activation and Requirements Predictive Intelligence is active by default in both Australia and Brazil releases as part of the ServiceNow AI Platform. No additional activation steps are required, but customers should review installation instructions for comprehensive setup guidance. There are no new browser, localization, or accessibility requirements introduced between Australia and Brazil releases. ## Changes, Removals, and Deprecations No updates, removals, or deprecations affecting Predictive Intelligence features were recorded between the Australia and Brazil releases, indicating stability and continuity of functionality. ## Important Upgrade Considerations Before upgrading to Brazil, customers should complete pre- and post-upgrade tasks as recommended, although no specific changes are noted for Predictive Intelligence in this release cycle. The page includes notes on releases where no updates were made to aid upgrade planning. ## Practical Use Cases With Brazil release Predictive Intelligence, customers can leverage machine learning to: * Automatically populate fields during case creation. * Categorize and route work based on historical record handling. * Recommend resolutions to cases similar to previous ones. * Identify major outages from incoming incident data. These capabilities support enhanced automation, improved operational efficiency, and better service outcomes. Consolidated page of all release notes for Predictive Intelligence from Australia to Brazil. Predictive Intelligence was previously called Agent Intelligence. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Predictive Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Predictive Intelligence to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-predictiveintelligence-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__8} | Release | Release notes | |-|-| | Australia | Sys property: [ML Trainer - Glide communication KAA](https://www.servicenow.com/docs/access?context=predictive-intelligence-properties&family=australia&ft:locale=en-US) : A sys property (glide.platform_ml.kaa_auth_enabled) implements KAA validation to the ML Trainer server. KAA validation occurs only if mTLS is enabled on the instance. If this property is enabled but mTLS isn't enabled, the KAA validation is skipped. Default value is true (from the Australia release). [Predictive Intelligence Usage Analytics dashboard](https://www.servicenow.com/docs/access?context=predictive-intel-usage-analytics&family=australia&ft:locale=en-US) : Usage Analytics dashboard is a central location to understand the adoption, effectiveness, and overall value of all your Predictive Intelligence solutions. Dashboard widgets offer several metrics such as total monthly count of predictions per solution type. | | Brazil | [Test time explainability](https://www.servicenow.com/docs/access?context=predictive-intel-test-time-explain&family=brazil&ft:locale=en-US) : Understand the reasons your machine learning solution made a specific prediction with Test time explainability, which returns a list of input features that influenced the prediction. Applies to Classification solutions only. Example script provided. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Predictive Intelligence features. {#dfrn3-predictiveintelligence-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Predictive Intelligence features or functionality were removed. {#dfrn3-predictiveintelligence-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Predictive Intelligence features or functionality were deprecated. {#dfrn3-predictiveintelligence-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Predictive Intelligence. {#dfrn3-predictiveintelligence-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. | | Brazil | Activation information : Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. For details see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Predictive Intelligence, such as specific requirements or compliance levels. {#dfrn3-predictiveintelligence-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Predictive Intelligence we have noted them here. {#dfrn3-predictiveintelligence-summary__entry__62} | Release | Release notes | |-|-| | Australia | * A new Predictive Intelligence Usage Analytics dashboard provides you with actionable insights into model performance, user engagement, adoption trends, and product health. * The sys property ML Trainer - Glide communication KAA (glide.platform_ml.kaa_auth_enabled) implements KAA validation when mTLS is enabled. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=australia&ft:locale=en-US) for more information. | | Brazil | With Predictive Intelligence you can harness the power of machine learning for use cases such as the following. * Automatically populate fields during case creation. * Categorize and route work based on how records have been handled in the past. * Recommend resolutions to cases that are similar to previous ones. * Identify major outages based on incoming incidents. See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&family=brazil&ft:locale=en-US) for more information. | [ ]