--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Privacy Management release notes for upgrades from Australia to Brazil # Combined Privacy Management release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Privacy Management release notes for upgrades from Australia to Brazil This consolidated guide assists ServiceNow customers in preparing for the upgrade of Privacy Management from the Australia release family to the Brazil release family. It summarizes new features, changes, and important upgrade information relevant to Privacy Management products during this transition. The document also clarifies that some releases had no updates and highlights key capabilities introduced between versions. Show full answer Show less ## New Features * **External-facing Personal Data Rights (PDR) form configuration:** Privacy administrators can customize the public-facing PDR form by mapping jurisdictions to data subject and request types, controlling authorized agent submissions, and tailoring form fields and text per jurisdiction to collect only relevant information from requesters. * **Key stakeholder editing of processing activities:** Privacy analysts can designate any user as a key stakeholder on processing activities. These stakeholders can view records via the Employee Center and request edit access if updates are needed, enhancing collaboration without requiring privacy roles. * **Expanded Privacy Management Content:** Ready-to-use regulatory authority documents were added, including the Digital Personal Data Protection Act 2023 (DPDPA), Virginia Consumer Data Protection Act, and Colorado Privacy Act. AI-generated control objectives and updated privacy risk statements are available for privacy managers to extend their regulatory libraries. * **Smart versioning of privacy assessment templates:** Allows creation of new versions of assessment templates without disrupting ongoing assessments, ensuring new cases use the most current templates. * **Case summarization with Now Assist:** Privacy analysts can quickly generate structured summaries of privacy cases, improving efficiency by condensing lengthy and scattered case data into digestible insights editable as cases evolve. * **Anonymous privacy case reporting:** Employees can securely report privacy issues anonymously through the Employee Center's Anonymous Reporting Center, with automated logout to ensure anonymity. Cases are routed to compliance teams, and reporters can follow up using unique report keys without revealing identity or location, supporting trust and regulatory compliance. * **Hierarchy and lineage enhancements:** Privacy teams can identify and distinguish systems, vendors, and applications scoped to specific processing activities, toggling between scoped and full lineage views for clearer data flow understanding. * **Privacy Content Accelerator:** Provides pre-built regulatory documents, citations, control objectives, and risk statements aligned with major privacy frameworks (e.g., GDPR, CCPA, LGPD, NIST Privacy Framework), accessible directly from the Privacy Workspace. ## Changes * **ServiceNow Otto renaming:** The Now Assist for Privacy Management plugin was renamed to ServiceNow Otto for Privacy Management, reflecting its evolution as a conversational AI platform integrated into ServiceNow workflows with agentic and multimodal capabilities. * **Large language model (LLM) service updates:** Third-party LLMs are now the default for new or inactive AI assets instead of the Now LLM Service, though existing configurations remain unchanged. The Now LLM Service remains available for manual selection. * **AI Platform licensing tiers:** Introduces three AI experience tiers (Foundation, Advanced, Prime) offering incremental AI capabilities from insights to autonomous actions, depending on license level. ## Activation and Requirements Privacy Management is available via the ServiceNow Store for installation requests. Customers should review the activation instructions and ensure compliance with any noted requirements during upgrade. There are no additional browser, localization, or accessibility changes between Australia and Brazil releases. ## Key Outcomes for ServiceNow Customers * Enhanced customization and control over personal data rights request intake with jurisdiction-aware forms. * Improved collaboration on processing activities by enabling broader stakeholder involvement and controlled editing access. * Access to expanded, up-to-date privacy regulatory content to support compliance frameworks efficiently. * Streamlined privacy case investigation and management through AI-generated summaries and anonymous reporting capabilities. * Clearer visibility into data lineage scoped to processing activities, aiding risk assessment and mitigation. * Integration of advanced AI capabilities via ServiceNow Otto, with flexible licensing to match organizational needs. Consolidated page of all release notes for Privacy Management from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Privacy Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Privacy Management to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-privacymanagement-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Privacy Management. {#dfrn3-privacymanagement-summary__entry__8} | Release | Release notes | |-|-| | Australia | [External-facing PDR form configuration](https://www.servicenow.com/docs/access?context=configure-pdr-ext-form&family=australia&ft:locale=en-US) : * Starting from version 22.3.x of Personal Data Rights (PDR), privacy administrators can navigate to External form configuration to tailor the public-facing PDR form for their organization. They can map jurisdictions to data subject types and request types, and specify whether an authorized agent can submit a request on behalf of a data subject for each jurisdiction. * For each jurisdiction, administrators can add terms and conditions, disclaimers, and guidance text that requesters see when they submit a request from that jurisdiction. * Administrators can also show or hide form fields based on the combination of jurisdiction, data subject type, and request type that a requester selects. The form collects only the information needed, therefore, requesters see only the fields that apply to their request. [Enable key stakeholders to edit processing activities](https://www.servicenow.com/docs/access?context=request-edit-access-pa&family=australia&ft:locale=en-US) : * Starting from version 22.3.x of Privacy Management, privacy analysts can add any user, including users without privacy roles, as a key stakeholder on a processing activity. Such users are set to No privilege to respond to assessments by default and therefore, can only view the record if they are granted the business user role. * Key stakeholders with the appropriate business user role can access and view the related lists of a processing activity directly from the Employee Center. * After they review the processing activity and find that it needs updating, they can select Request edit access to ask for editing rights to a processing activity. [New privacy content in Privacy Management Content](https://www.servicenow.com/docs/access?context=update-privacy-content&family=australia&ft:locale=en-US) : * Starting from version 22.3.x of Privacy Management Content, privacy managers can extend their regulatory library with new ready-to-use authority documents, Digital Personal Data Protection Act 2023 (DPDPA), Virginia Consumer Data Protection Act, and Colorado Privacy Act. When activating an authority document, they can select which citations to add to the library, and then select from the AI-generated control objectives already mapped to those citations. * Privacy Management Content also ships an updated version of privacy risk statement that carries forward the AI-generated risk statements from the previous version and adds new ones. Reinstalling the already existing risk statements after the update may overwrite certain changes made to them. [Smart assessment versioning of privacy assessment templates](https://www.servicenow.com/docs/access?context=create-new-smart-asmt-version&family=australia&ft:locale=en-US) : Starting from version 22.3.x of Privacy Management and Privacy Case Management, you can create a version of an existing privacy assessment template to revise the questionnaire, response options, or automations without disrupting assessments that are already in progress. New privacy assessments use the latest published version of the template. [Case summarization for privacy cases](https://www.servicenow.com/docs/access?context=privacy-case-summarization-skill&family=australia&ft:locale=en-US) : Privacy analysts can now use the Now Assist case summarization feature to quickly understand a privacy case without manually reviewing every field or related list. Now Assist analyzes key case attributes, such as timelines, impacted areas, evidence, and actions, and generates a structured summary directly inside the privacy case. This feature solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current. [Report a privacy case anonymously](https://www.servicenow.com/docs/access?context=report-privacy-case-anonymously&family=australia&ft:locale=en-US) : Employees can now use the Anonymous Reporting Center to report privacy violations such as data breaches or exposure, unauthorized data use, privacy law violations (GDPR, CCPA), or other privacy-by-design lapses without revealing their identity or location.Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key for secure follow-up communication.Reports are routed to the appropriate compliance team based on the nature of the concern. Throughout the investigation process: * Investigators can request additional information through a comments system visible to the reporter * Reporters can follow up on their case using their report key to check progress and respond to questions * All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements. [Hierarchy and lineage enhancements](https://www.servicenow.com/docs/access?context=hierarchy-tab&family=australia&ft:locale=en-US) : The Hierarchy and lineage enhancements enables privacy teams to identify which systems, vendors, and applications belong to a specific processing activity by marking relationships as "part of a processing activity." This ability differentiates scoped components from global or shared connections. Users can toggle between a processing‑activity‑scoped view and a full lineage view, helping them understand data flows in the appropriate context. [Privacy content accelerator](https://www.servicenow.com/docs/access?context=privacy-content-accelerator&family=australia&ft:locale=en-US) : The privacy regulatory content through Unified Content Management provides pre‑built authority documents, citations, control objectives, and risk statements aligned with major privacy frameworks, including GDPR, CCPA, LGPD, and the NIST Privacy Framework 1.0. These resources are available for download directly from the Privacy Workspace, enabling teams to readily access standardized regulatory content. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Privacy Management features. {#dfrn3-privacymanagement-summary__entry__14} | Release | Release notes | |-|-| | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for Privacy Management (sn_prm_gen_ai) plugin has been renamed to ServiceNow Otto for Privacy Management. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Privacy Management features or functionality were removed. {#dfrn3-privacymanagement-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Privacy Management features or functionality were deprecated. {#dfrn3-privacymanagement-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Privacy Management. {#dfrn3-privacymanagement-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Privacy Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Brazil | Activation information : Install Privacy Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=brazil&ft:locale=en-US). Note: Privacy Management is available in the ServiceNow Store. For details, see the following activation information. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Privacy Management, such as specific requirements or compliance levels. {#dfrn3-privacymanagement-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Privacy Management we have noted them here. {#dfrn3-privacymanagement-summary__entry__62} | Release | Release notes | |-|-| | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Configure the Personal Data Rights (PDR) external-facing form to map jurisdictions to data subject types and request types, and control whether an authorized agent can submit a request on behalf of a data subject. * Enable key stakeholders to view and update processing activities that they own directly from GRC tasks in the Employee Center. * Activate new ready-to-use privacy content, including risk statements and authority documents, such as Digital Personal Data Protection Act 2023 (DPDPA), the Virginia Consumer Data Protection Act, and the Colorado Privacy Act. * Automatically generate an AI-recommended privacy case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making. * Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=australia&ft:locale=en-US) for more information. | | Brazil | * Identify, assess, and mitigate privacy risk across your organization's processing activities. * Maintain a central record of processing activities, entities, and privacy elements such as information objects and data subjects. * Maintain a library of authority documents, citations, control objectives, and risk statements with [Privacy content accelerator](https://www.servicenow.com/docs/access?context=privacy-content-accelerator&family=brazil&ft:locale=en-US). * Manage data subject rights requests from intake through fulfillment with Personal Data Rights. * Track and resolve privacy issues from assessments, processing activities, and incidents with Privacy Case Management. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=brazil&ft:locale=en-US) for more information. | [ ]